• Mar 2023 - Present

• Jul 2021 - Mar 2023

• Responsible for selling 26% of new membership sales in 2022, while working with a sales staff of 10 different representatives• Assisted Membership Director in managing the Membership staff schedule• Delegated administrative tasks to membership employees to ensure maximum productivity• Provided training and guidance to membership staff on policies and sales techniques• Assisted Membership Director in gathering sales data and commission totals from all membership employees

Shift Supervisor

• Aug 2020 - Jul 2021

Provided support to the General Manager in scheduling, covering shifts and ordering product • Produced espresso beverages and various pastries for customers • Supervised front of house team, ensuring breaks were given on time and employees were in the most efficient position on the floor • Created backstock of products to sell in preparation of peak hours for the store Provided support to the General Manager in scheduling, covering shifts and ordering product • Produced espresso beverages and various pastries for customers • Supervised front of house team, ensuring breaks were given on time and employees were in the most efficient position on the floor • Created backstock of products to sell in preparation of peak hours for the store

Cafe Manager

• Jul 2019 - Aug 2020

Managing and writing schedule for a staff of 6-8 employees with varying schedules and needs Problem solving with a multitude of issues from equipment breaking down to providing solutions for customer complaints Ordering product from 5 or more vendors and ensuring the cafe is properly stocked Managing food waste by ordering/preparing product due to sales predictions, recording waste and proper portioning in recipes/smoothies Scheduling Keeping labor to a minimum by making the appropriate cuts/scheduling according to predicted sales Being a shining example to employees by demonstrating excellent customer service and being efficient and swift when making smoothies, espresso & food Crafting a variety of lattes and espresso drinks with plant-based milks and alternative ingredients Training all staff on in-store manual espresso machine including pulling shots, foaming various milks, performing proper cleaning procedures and assessing espresso grind Creating more organization and cleanliness through checklists, charts, etc. Hiring new employees, gathering appropriate documents & being involved in all aspects of training process Creating and implementing a write-up/performance evaluation system at Pioneer Square Location Evaluating employees through regular performance reviews and check-ins Holding staff meetings to go over issues, concerns and any updates for the cafe Show less

Cafe Manager

• Apr 2019 - Jul 2019

Maintaining inventory and ordering product for entire cafe Writing the schedule for a small team with varying schedules Created and implemented a write-up/performance evaluation system Hiring new employees and gathering all new hire documents Maintaining a log of all tips received by each employee Troubleshooting POS system (Dinerware) issues Creating organization through easy to understand recipes and labels/signs Handling customer conflict and solving problems with a positive attitude Preparing food and drinks in a timely manner Training new staff on all tasks and procedures Setting an example for the team on work ethic/behavior that is expected Show less

Lead Cake Specialist

• Jul 2017 - Apr 2019

Verified customer's wedding orders and maintained a log of wedding cake orders & associated documentation Updated and maintained wedding cake calendar Managed the cake department of the bakery by responding to emails, pricing out special orders, aiding customer service staff in order taking process Consulted regularly with customers through scheduled wedding cake tastings Baked and decorated cakes for display, customized orders and products for sale Worked with master recipes such as sponge, pate a choux pastry and more Developed gluten free and allergen free cake recipes Re-designed entire line of display cakes sold through the front of house and custom cake orders including wedding and special occasion cakes Trained employees on cake decorating technique and order taking process Managed inventory of all cake decorating supplies and food product Show less

Yoga Instructor

• Mar 2018 - Nov 2018

Instructing vinyasa classes blended with high intensity interval training, plyometrics, primal dance, deep abdominal toning, strength and conditioning. Greeting and signing clients into class through mindbody online scheduling Instructing vinyasa classes blended with high intensity interval training, plyometrics, primal dance, deep abdominal toning, strength and conditioning. Greeting and signing clients into class through mindbody online scheduling

Yoga Instructor

• Dec 2016 - Jun 2017

Instructed vinyasa classes blended with high intensity interval training, plyometrics, primal dance, deep abdominal toning, strength and conditioning Instructed vinyasa classes blended with high intensity interval training, plyometrics, primal dance, deep abdominal toning, strength and conditioning

Server

• Jan 2017 - May 2017

Greeted/escorted customers to tables Assisted customers in menu choices, listed specials of the day and suggestively sold items Took customers orders and communicated with the kitchen staff Managed tables and kept the dining room clear Greeted/escorted customers to tables Assisted customers in menu choices, listed specials of the day and suggestively sold items Took customers orders and communicated with the kitchen staff Managed tables and kept the dining room clear

Server

• Dec 2016 - Mar 2017

Greeted customers and informed them of any specialty beers Used knowledge of the beer selection available to properly assist customers Ran the cash register and brought food out to customers when ready Greeted customers and informed them of any specialty beers Used knowledge of the beer selection available to properly assist customers Ran the cash register and brought food out to customers when ready

Cashier

• Sep 2015 - Nov 2016

Scanned grocery items and remembered produce codes Ran the cash register and kept the checkstand clean and orderly Assisted customers in finding items. Scanned grocery items and remembered produce codes Ran the cash register and kept the checkstand clean and orderly Assisted customers in finding items.

Lead Cake Decorator

• Aug 2013 - Aug 2014

Baked and kept track of daily production Decorated cupcakes and cakes for daily production and specialty orders Trained and supported a staff of 10 employees In charge of designing holiday and specialty cupcakes/cakes Took bakery orders and assisted customers with special requests Ordered bakery product and supplies as needed weekly Manned the cash register and opened the store after morning production Made bank deposits, grocery store runs and managed the cash safe Baked and kept track of daily production Decorated cupcakes and cakes for daily production and specialty orders Trained and supported a staff of 10 employees In charge of designing holiday and specialty cupcakes/cakes Took bakery orders and assisted customers with special requests Ordered bakery product and supplies as needed weekly Manned the cash register and opened the store after morning production Made bank deposits, grocery store runs and managed the cash safe

Lead Cake Decorator

• Jul 2012 - Aug 2013

Decorated cakes for production and specialty orders Took cake orders and aided customers in finding products Ordered in cake supplies/frozen order; storing and keeping supplies organized Managed production schedules Decorated wedding and special occasion cakes Decorated cakes for production and specialty orders Took cake orders and aided customers in finding products Ordered in cake supplies/frozen order; storing and keeping supplies organized Managed production schedules Decorated wedding and special occasion cakes

Cake Decorator

• Feb 2012 - Jun 2012

Decorated cakes for production and specialty orders Took cake orders and aided customers in finding products Built up back stock for main store and other stores within the district Decorated cakes for production and specialty orders Took cake orders and aided customers in finding products Built up back stock for main store and other stores within the district

Baker 2/Cake Decorator

• Aug 2010 - Sep 2011

Prepared and baked various pastries/breads Decorated cakes for production and specialty orders Prepared pastries for sale and the gourmet case Ordered frozen and non perishable product as needed Assisted the department manager in reviewing production levels, updating production sheets to improve sales and strategically placing product throughout the store. Prepared and baked various pastries/breads Decorated cakes for production and specialty orders Prepared pastries for sale and the gourmet case Ordered frozen and non perishable product as needed Assisted the department manager in reviewing production levels, updating production sheets to improve sales and strategically placing product throughout the store.

Crew Trainer

• May 2009 - Nov 2010

Prepared hamburger patties on the grill, assembled all sandwiches and ran fry station Worked both drive thru window, taking orders and assembling orders to hand to customers Prepared coffee, ice cream and other dessert items Ran front cash register and greeted customers Trained other crew members on the job Prepared hamburger patties on the grill, assembled all sandwiches and ran fry station Worked both drive thru window, taking orders and assembling orders to hand to customers Prepared coffee, ice cream and other dessert items Ran front cash register and greeted customers Trained other crew members on the job