Experience

Transpro Burgener

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Rate Analyst and Billing Manager

  • Oct 2019 - Present

• Rate and Master Data Analyst

  • May 2019 - Oct 2019

• Accounts Receivable Lead

  • Jan 2017 - May 2019



Mountain Waste & Recycling, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Customer Coordinator and Collections Specialist

  • Apr 2016 - Nov 2016

  As a Collection Specialist, my duties included collection calls and/or correspondence by mail or email. Providing customer service regarding collection and billing issues, process customer refunds, process and review account adjustments, resolve customer discrepancies and payments. Responsible for monitoring and maintaining all past due accounts – Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. I also assisted in an accounts… Show more As a Collection Specialist, my duties included collection calls and/or correspondence by mail or email. Providing customer service regarding collection and billing issues, process customer refunds, process and review account adjustments, resolve customer discrepancies and payments. Responsible for monitoring and maintaining all past due accounts – Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. I also assisted in an accounts receivable as needed. As a Customer Coordinator, my duties included receiving any new service, service changes, and end services forms from all departments in the business and entering the data into the computer. This data would include pricing changes, routed day changes, service increases or decreases as well as any account contact information changes. Show less As a Collection Specialist, my duties included collection calls and/or correspondence by mail or email. Providing customer service regarding collection and billing issues, process customer refunds, process and review account adjustments, resolve customer discrepancies and payments. Responsible for monitoring and maintaining all past due accounts – Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. I also assisted in an accounts… Show more As a Collection Specialist, my duties included collection calls and/or correspondence by mail or email. Providing customer service regarding collection and billing issues, process customer refunds, process and review account adjustments, resolve customer discrepancies and payments. Responsible for monitoring and maintaining all past due accounts – Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. I also assisted in an accounts receivable as needed. As a Customer Coordinator, my duties included receiving any new service, service changes, and end services forms from all departments in the business and entering the data into the computer. This data would include pricing changes, routed day changes, service increases or decreases as well as any account contact information changes. Show less



Glenwood Medical Associates

• Glenwood Springs, Colorado

• Reception Services

  • May 2015 - Apr 2016

  In this position, I would assist in any scheduling needs by the doctors, this included patient follow ups, informing of appointments, and reminding of medication pick-up. I would answer any inbound and outbound calling using multi-line telephones. Manage referrals needing to be sent out to other offices via fax and completing the order. I also handled all inbound faxes. I became proficient in checking patients in and out of the office and verifying insurance. I became a trainer for any new… Show more In this position, I would assist in any scheduling needs by the doctors, this included patient follow ups, informing of appointments, and reminding of medication pick-up. I would answer any inbound and outbound calling using multi-line telephones. Manage referrals needing to be sent out to other offices via fax and completing the order. I also handled all inbound faxes. I became proficient in checking patients in and out of the office and verifying insurance. I became a trainer for any new employees in my department as well as assisting management in recognizing receptionist’s strength and providing help for department weaknesses. In my spare time, I was able to assist in the medical records department in printing, scanning and filing. I created spreadsheet that included all phone calls, showing the companies busy and slow periods of the day. Show less In this position, I would assist in any scheduling needs by the doctors, this included patient follow ups, informing of appointments, and reminding of medication pick-up. I would answer any inbound and outbound calling using multi-line telephones. Manage referrals needing to be sent out to other offices via fax and completing the order. I also handled all inbound faxes. I became proficient in checking patients in and out of the office and verifying insurance. I became a trainer for any new… Show more In this position, I would assist in any scheduling needs by the doctors, this included patient follow ups, informing of appointments, and reminding of medication pick-up. I would answer any inbound and outbound calling using multi-line telephones. Manage referrals needing to be sent out to other offices via fax and completing the order. I also handled all inbound faxes. I became proficient in checking patients in and out of the office and verifying insurance. I became a trainer for any new employees in my department as well as assisting management in recognizing receptionist’s strength and providing help for department weaknesses. In my spare time, I was able to assist in the medical records department in printing, scanning and filing. I created spreadsheet that included all phone calls, showing the companies busy and slow periods of the day. Show less



Xanterra Parks & Resorts

• Greenwood Village, Colorado

• Call Center Representative

  • Feb 2014 - Mar 2015

  While following strict call standards, I made and cancelled reservations to the national parks and resorts that the company handled. I provided excellent customer service, I quickly became fluent in the computer booking system and exceeded quality assurance standards. In this position, I excelled at Microsoft office products and managing multiple tasks at one time. While following strict call standards, I made and cancelled reservations to the national parks and resorts that the company handled. I provided excellent customer service, I quickly became fluent in the computer booking system and exceeded quality assurance standards. In this position, I excelled at Microsoft office products and managing multiple tasks at one time.