Experience

Morris Bank

• United States
• Banking
• 1 - 100 Employee

• Commercial Personal Banker

  • Mar 2017 - Present

  Warner Robins, Georgia, United States • Taking loan applications from clients & gathering required information to begin the loan process • Working with the lender to determine necessary documentation/financials for both consumer and commercial loans • Assisting the lender and credit team with pulling/analyzing consumer credit reports • Working with an attorney to initiate the setup of opening/closing both consumer and commercial loans real estate loans; being the bank contact for the attorney regarding current & new title… Show more • Taking loan applications from clients & gathering required information to begin the loan process • Working with the lender to determine necessary documentation/financials for both consumer and commercial loans • Assisting the lender and credit team with pulling/analyzing consumer credit reports • Working with an attorney to initiate the setup of opening/closing both consumer and commercial loans real estate loans; being the bank contact for the attorney regarding current & new title work/deed requests • Review and analyze corporate documents, including corporations, limited liability companies, and partnerships • Ordering & reviewing both consumer & commercial real estate appraisals; ordering & reviewing flood certifications • Ensuring all new loans/loan renewals are in compliance with federal rules & regulations; requesting new appraisals, flood certifications, deed/title modifications when necessary • Review and verify title work to ensure the bank’s collateral is adequately covered and the bank’s lien position is intact • Review loan closing documents prior to closing to ensure their accuracy prior to obtaining customer signatures; attend closings with lender • Managing the lender’s consumer & commercial portfolio; assisting with past dues & loan renewals • Closely monitoring all loans granted under a bank guidance line; keeping track of guidance line limits/increases; tracking all guidance line balances with new loans being added & existing loans being paid out • Managing lender’s construction portfolio; overseeing all construction loan projects, completing/tracking construction draws, tracking percent complete/inspections, being the bank contact for the builder regarding all new/existing consumer & commercial construction requests • Assisting the lender with the resolution/clearing of all technical & financial exceptions in a timely manner Show less



State Bank and Trust Company

• United States
• Banking
• 100 - 200 Employee

• Senior Client Services Representative

  • Sep 2015 - Mar 2017

  Macon, Georgia, United States • Opening and closing personal and commercial accounts, IRA's, CD's, and other account types • Actively participating in daily calling activities; tracking and recording calls and results; performing joint calls with Branch Manager and Business Partners; referring opportunities to specialty lines of business • Identifying opportunities and sharing best practices with team • Working with ROM or AROM to resolve account issues as needed • Identifying and building relationships with… Show more • Opening and closing personal and commercial accounts, IRA's, CD's, and other account types • Actively participating in daily calling activities; tracking and recording calls and results; performing joint calls with Branch Manager and Business Partners; referring opportunities to specialty lines of business • Identifying opportunities and sharing best practices with team • Working with ROM or AROM to resolve account issues as needed • Identifying and building relationships with clients • Handling lobby traffic as needed by directing, assisting, and identifying opportunities • Providing clients with excellent customer service • Actively participating in all training events required to successfully and efficiently perform job • Uncovering client loan and credit needs; submitting loan and credit card applications; opening and closing all loan products including home loan needs Show less



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Dec 2013 - Sep 2015

  Warner Robins, Georgia, United States • Utilizing resources to conduct effective consultative client conversation • Providing financial solutions that meet client needs such as deposit and credit, and including all product and service lines • Referring to other line of business partners for additional business growth opportunities • Focusing on all client segments; Opportunities including branch teammate and client referrals, branch book of business, and telephone calling activities • Contributing to meeting or… Show more • Utilizing resources to conduct effective consultative client conversation • Providing financial solutions that meet client needs such as deposit and credit, and including all product and service lines • Referring to other line of business partners for additional business growth opportunities • Focusing on all client segments; Opportunities including branch teammate and client referrals, branch book of business, and telephone calling activities • Contributing to meeting or exceeding client service as well as individual and branch sales goals by offering and selling products and services and developing, expanding, and retaining relationships • Exercising knowledge of risk management and fraud prevention • Participating fully in all components of the Client Engagement Model Show less



Robins Financial Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Fraud Specialist

  • Aug 2013 - Dec 2013

  Warner Robins, Georgia, United States • Thoroughly investigating fraud cases to minimize loss, working with law enforcement and merchants in regard to fraudulent transactions • Effectively communicating with members to clarify information or relay relevant details of pending fraud cases • Processing card fraud disputes, in accordance with Visa rules and regulations to ensure that RFCU is reimbursed in a timely manner • Maintaining multiple fraud spreadsheets, to track fraud losses and trends • Maintaining fraud GL to… Show more • Thoroughly investigating fraud cases to minimize loss, working with law enforcement and merchants in regard to fraudulent transactions • Effectively communicating with members to clarify information or relay relevant details of pending fraud cases • Processing card fraud disputes, in accordance with Visa rules and regulations to ensure that RFCU is reimbursed in a timely manner • Maintaining multiple fraud spreadsheets, to track fraud losses and trends • Maintaining fraud GL to ensure that all cases are worked in accordance with deadlines • Monitoring card activity to determine potentially fraudulent activity, acting accordingly to minimize losses related to fraud • Preparing documents for electronic storage

• Member Services Representative

  • Jun 2012 - Aug 2013

  Warner Robins, Georgia, United States • Efficiently meeting the needs of the membership while selling and servicing loan accounts • Processing loan applications while providing information, answering questions and resolving member problems about loans and loan products in a timely and professional manner • Making lending decisions within designated authority • Interviewing members, identifying their financial needs and matching appropriate loan products • Cross-selling additional products and services to meet branch and… Show more • Efficiently meeting the needs of the membership while selling and servicing loan accounts • Processing loan applications while providing information, answering questions and resolving member problems about loans and loan products in a timely and professional manner • Making lending decisions within designated authority • Interviewing members, identifying their financial needs and matching appropriate loan products • Cross-selling additional products and services to meet branch and credit union goals • Consistently handling teller transactions in a professional and efficient manner while striving to meet the needs and expectations of the membership • Branch participation including branch capture, dual control servicing of ATM machines, dual control vault balancing, and fulfillment of branch supply order

• Bank Teller

  • Apr 2011 - May 2012

  Warner Robins, Georgia, United States • Processing transactions (withdrawals, deposits, payments, transfers, etc.) while maintaining accurate details, amounts, and records • Assisting members and promoting/cross selling new accounts/cards/services etc. • Reaching and surpassing goals set by management. Ex. transactions, product points, accuracy percentage, referrals, etc. • Resolving issues, complaints and errors to ensure customer satisfaction