Experience

USConnect Holdings, Inc.

• Telecommunications
• 1 - 100 Employee

• Customer Solutions Specialist

  • Aug 2019 - Present



Texas Department Of Criminal Justice

• United States
• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jul 2018 - Mar 2019

  Assist the Emergency Action Center with the reporting of serious and unusual incidents that occur at any TDCJ facility across the state. Provide customer service to ranking officers by creating and submitting reports regarding the incidents. Determine if an incident is reportable to the Emergency Action Center. Utilize TDCJ’s Mainframe system to create reports by summarizing incidents. Follow strict formatting procedures when creating reports. Assist with any other tasks as assigned.

• Clerk

  • Nov 2017 - Jul 2018

  Assist the application processing department with correctional officer applications. Provide customer service to the general public regarding the application process. Process applications being denied employment by creating letters and mailing them out to applicants. Sort and distribute new hire and rehire applications to the correct department. Serve as a backup for the training academy scheduling department, I-9 work authorization processor, and missing documents processor. Follow TDCJ and state policies regarding confidential information. Complete any other tasks as assigned. Show less



TPI Staffing, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Human Resources Assistant

  • Jun 2017 - Oct 2017

  Assist the Human Resources Department at Huntsville ISD by answering phones and providing customer service to employees, processing service record requests, completing employment verification requests, and any other tasks as assigned. Manage the mail room for the district by sorting and distributing all mail, processing mail to be sent out, and preparing packages for delivery. Closely follow all district and state policies. Assist the Human Resources Department at Huntsville ISD by answering phones and providing customer service to employees, processing service record requests, completing employment verification requests, and any other tasks as assigned. Manage the mail room for the district by sorting and distributing all mail, processing mail to be sent out, and preparing packages for delivery. Closely follow all district and state policies.



Lee College

• United States
• Higher Education
• 300 - 400 Employee

• Test Proctor

  • Mar 2017 - Jun 2017

  Travel to TDCJ units in and around Huntsville. Prepare materials for college entrance exams at the units. Proctor exams to prevent cheating and ensure proper handling of testing materials. Prepare testing materials for counselors and grading after the test is complete. Assist inmates in filling out FAFSA paperwork. Closely follow all TDCJ rules and policies. Fulfill various tasks on the unit for office staff and faculty. Travel to TDCJ units in and around Huntsville. Prepare materials for college entrance exams at the units. Proctor exams to prevent cheating and ensure proper handling of testing materials. Prepare testing materials for counselors and grading after the test is complete. Assist inmates in filling out FAFSA paperwork. Closely follow all TDCJ rules and policies. Fulfill various tasks on the unit for office staff and faculty.



Sam Houston State University

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Jan 2015 - May 2016

  Provide clerical, administrative, and project support services for the faculty and staff of the department. Assist faculty with copies, grading, scanning, etc. Answer phones and direct calls. Research, create, organize, and distribute material for conferences/presentations by the department. Deliver documents to various departments. Proofread and edit classroom material for faculty. Sort and distribute mail to faculty. Maintain confidential student records. Perform basic maintenance on office machines. Show less

• Student Worker

  • Dec 2012 - Jan 2015

  Primarily enter utility data on a daily basis. Accurately maintain utility consumption records. Develop strategies for reducing energy consumption. Report monthly utility records to the energy manager. Provide clerical and administrative support for the energy manager on a daily basis. Benchmark consumption against guidelines. Implement EnergyCAP to be used as the new utility record-keeping software. Transfer data from old software to new software. Attend meetings with EnergyCAP representatives to implement new software. Show less