Experience

Strategic Micro Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Sales Manager

  • Jan 2021 - Present

• Senior Sales & Poreject Coordinator

  • Jan 2016 - Present

  • Create proposals, invoices, post payments and update item codes in QuickBooks• Assist Accounting Manger and back up as needed• Email approved proposals to Accounting, and ensure they are either uploaded into the clients Connectwise Account • Follow-up on quotes that have not been approved, and update associated Sales Ticket accordingly• Tracks order/shipments & make sure all tracking information is in Ticket in Connectwise / Update client• Manage Inventory of Computer Equipment and Associated Peripherals w/VP and Bench Tech• Coordinate incoming hardware/software orders with Project & Install team• If needed, confirm onsite installations with the client by calling or emailing through the Connectwise Ticket• Keep Connectwise Sales Board up to date with detailed notes and make sure emails are attached if any communication took place outside ticket.• Oversee & Work with Bench Technician and Coordinators to maintain the Connectwise In House & Onsite Board• Order Equipment and Software from Vendors as Required• Assisting with scheduling of all equipment delivery/installations w/both Project Managers and Coordinators• Assist with the coordination of Client Meetings & Company and Client Outings• Renewing & keeping client configurations up to date Connectwise• Act as backup for Technical Coordinator as Required • Screen all phone calls• Work directly with the President and VP on company marketing effortsHR Assisting Responsibilities: -Management of incoming Resumes and job placement advertisements-Phone screening and Scheduling incoming candidates for positions, as well as internships.-Conducting Primary/1st interviews for assortment of roles in the office - Administrative and Technical Show less

• Technical Services Manager

  • Nov 2013 - Sep 2016

  Responsible for coordinating and managing the day to day service tickets, assigning resources to tickets, communicating with clients and staff, and following up with clients regarding specific service tickets. Management of on-site and remote technical staff, including assisting with their daily schedules as well as assisting with project managers with the allocation of technical resources.Excellent customer service, with the ability to demonstrate empathy through active listening and customer care. Exceptional communication skills, both written and verbal; including excellent documentation. Ability to Multitask and adapt to changes quickly. -Management of the service boards and Assignment of Technical Resources to Service Tickets-Assigning Technical Staff and Subcontractors to service tickets as required-Creation and Management of Service Tickets for calls that come into the NOC daily-Ongoing and hourly review of service boards to keep up with work flow-Schedule& Dispatch technicians, Engineers and Contractors-Work with Tech. Operations Manager and NOC Lead to ensure all tickets are addressed and clients are kept informed-Act as primary client POC for for technical issues and support requests-Acting as liaison between tech & client as required to communicate status and updates to service requests-Ensure all tickets are closed with proper notes entered into ConnectWise-Maintain accurate and up to date database of client information in ConnectWise-Identify areas of improvement for internal processes as well as client processesHR Assisting Responsibilities: -Management of incoming Resumes and job placement advertisements-Phone screening and Scheduling incoming candidates for positions, as well as internships.-Conducting Primary/1st interviews for assortment of roles in the office - Administrative and Technical Show less



Zumba

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Licensed Zumba, Zumba Toning, Zumba Gold, & STRONG by Zumba Instructor

  • Feb 2012 - Present

  ZUMBA is an aerobic fitness program featuring movements inspired by various styles of Latin American dance and performed primarily to Latin American dance music. Zumba Gold is for Active older adults who are looking for a modified Zumba® class that recreates the original moves you love at a lower-intensity. How It Works. The design of the class introduces easy-to-follow Zumba® choreography that focuses on balance, range of motion and coordination. Zumba® Toning combines targeted body-sculpting exercises and high-energy cardio work with Latin-infused Zumba® moves to create a calorie-torching, strength-training dance fitness party. Using Zumba® toning sticks or light weight dumbbells, you'll work every muscle group while you groove. STRONG by Zumba™ is a high intensity interval training workout driven by the science of Synced Music Motivation. ... STRONG by Zumba™ is a High Intensity Interval Training class using more traditional fitness moves for a more athletic, conditioning-style workout. Show less



ZUMBA FITNESS

• licensed STRONG by Zumba instructor

  • Jul 2016 - Present



Colorado Cafe

• 154 Bonnie burn road Watchung, NJ

• Line dance instructor/Dj Tech

  • Jun 2006 - Jul 2017

  Sadly the venue closed. Sadly the venue closed.



Anthem Institute - Parsippany

• Parsippany, NJ

• Admissions coordinator

  • Oct 2012 - Aug 2013

  scheduling current and future students, processing transcripts, requests, diplomas. Working with director of education and team leaders to ensure best interest of all students. Processing and auditing new enrollments, school verification, working with director of admissions top follow up on all future students. Student services. Customer service; filing, processing, date entry, problem solving and organizing; reception scheduling current and future students, processing transcripts, requests, diplomas. Working with director of education and team leaders to ensure best interest of all students. Processing and auditing new enrollments, school verification, working with director of admissions top follow up on all future students. Student services. Customer service; filing, processing, date entry, problem solving and organizing; reception



Elements of Learning

• Berkshire Valley Road, Jefferson NJ 07438

• Assistant Teacher

  • Jan 2012 - Oct 2012