Experience

Westminster College (MO)

• United States
• Higher Education
• 200 - 300 Employee

• Database Management Associate

  • Mar 2021 - Present

  • Assist the Director of Advancement Services in developing the annual strategic plan for database management and launching data integrity initiatives. • Establish, implement, and maintain written policies and procedures regarding data entry and data management, and executes an annual review and assessment of said policies and procedures. • Manage daily data entry process and batch reporting in the Raiser's Edge Database, with a primary focus on charitable gift data entry. • Manage the data entry process for pledge commitments and planned gifts to ensure that all comprehensive information regarding commitment values, pledge installment schedules, and donor-restrictions and/or gift stipulations are accounted for in the database record. • Configure and process monthly gift revenue reports for Institutional Advancement Office and the Business Office to track received gift revenue at the end of each month of the fiscal year. • Configure and produce weekly and/or semi-monthly reports to the staff point person and/or committee leaders for special fundraising initiatives. • Assist the Director of Advancement Services on working alongside the Business Office to plan, assess, and recap the annual endowment draw. • Manage the tracking of all donor recognition societies within the Raiser's Edge Database for Westminster College and the National Churchill Museum. • Coordinate all other major data updates within constituent records for the Raiser's Edge, including updates to addresses, marital status and children, contact information, and employment details. • Assist the Director of Alumni Engagement with data preparation for the Phone-a-thon calling program, and all other annual fundraising programs, with special regard to the extensive amount of appeal coding that is required to in executing these fundraising efforts. • Provide basic Raiser's Edge training to all members of the Institutional Advancement department. Show less



MTM, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Vendor Recruitment Specialist

  • Apr 2019 - Mar 2021

  • Received the Spotlight Award in June 2020• Screened all transportation providers based on qualifications and background to meet and exceed rigorous standards• Worked with recruiting team and logistics representatives to accomplish onboarding objectives• Made rate agreements and managed contract and credentials of transportation providers• Managed over 200 transportation provider's emails/calls per week

• Resolution Specialist

  • Jan 2018 - Apr 2019

  • Document, review, investigate, resolve and provide follow up for all complaints and complaint issues reported for assigned clients within 7 business days• Compile daily/weekly/monthly complaint reports to be submitted to designated clients per contract• Respond to client, Program Director, or Account Executive inquiries sent via email, or fax, within 2 business days



KB's Babies

• Owner/Daycare Provider

  • May 2015 - Dec 2017

  • Monitored 4 children, supervised circle time, and playtime • Ordered and supervised inventory for Children's nutritional and recreational needs • Assemble welcome packets for new clients and ensure all paperwork (registration, health information, legal, etc.) were completed thoroughly • Maintained confidential and organized filing system with all clients' records • Monitored supply counts and ordered supplies (office, recreational, nutritional) as needed to ensure stock was readily available • Utilize appropriate language, interactions and positive discipline so children can learn • Deep ability to communicate effectively, both orally and in writing Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Code Violation Specialist

  • May 2014 - May 2015

  • Received Star Player Award first month on team• Received incoming calls and address information accordingly• Determine loan status, review property updates and request work• Converse with code enforcement officers and other city officials, attorneys, and vendors/contractors• Request checks for invoices/liens received• Managed average of 60 properties across 3 states; Florida, Georgia and South Carolina

• Homeowner Support Specialist

  • Jan 2012 - May 2014

  • Answered/made average of 35 calls/emails per day by addressing customer inquiries, solving problems and providing new product information• Investigated and resolved customer inquiries and complaints in timely and empathetic manner• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

• Reconciliation Public Transit Specialist

  • Sep 2010 - Jan 2012

  • Promoted from Data Management Group to Reconciliation Public Transit Specialist after eleven months • Some customer service, inventory control, ordering bus passes, processing bus letters in AS/400 and distributing passes to clients • While working in Data Management was able to streamline some of processes in place, saving company time and speeding process to process vendors claims • Created/managed spreadsheets to keep Reconciliation Public Transit Department organized • Entered numerical data into databases in timely and accurate manner • Scanned documentation and entered into database • Added new material to file records and created new records Show less



Warrenton Oil Company

• United States
• Oil and Gas
• 1 - 100 Employee

• Team Lead

  • Oct 2009 - Aug 2010

  • Promoted to team leader after eight months as a cashier • Customer service, inventory control, facing merchandise, ordering merchandise for the store, dealing with technical situations such as reports for the store, changing fuel prices • Promoted to team leader after eight months as a cashier • Customer service, inventory control, facing merchandise, ordering merchandise for the store, dealing with technical situations such as reports for the store, changing fuel prices



Dairy Queen

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Apr 2005 - Oct 2008

  • Promoted to manager after one year as an associate • Customer service, inventory control, food preparation, open and close store, assured store was sanitary, ran reports for both beginning of day and end of day/ shift, responsible for cash goods deposits and payroll, general troubleshooting. • Promoted to manager after one year as an associate • Customer service, inventory control, food preparation, open and close store, assured store was sanitary, ran reports for both beginning of day and end of day/ shift, responsible for cash goods deposits and payroll, general troubleshooting.