Experience

Link Africa™

• South Africa
• Telecommunications
• 100 - 200 Employee

• Sales Administrator

  • Mar 2020 - Present

  • Liaising with ISP’S as required with regards to ordering new products and compiling quotations, etc. Prepare, analyze and present weekly Sales to the Chief Sales Executive and the Key Account Managers. • Processing client’s orders and ensuring that all orders received are captured accurately.• Manage all leads coming through info@linkafrica.co.za and sales@linkafrica.co.za mailboxes. Qualify them by checking if they are feasible. • Load orders on our portal on behalf of the ISP if they have problems with logging on to our portal.• Give accurate feedback to the ISP’s.• Ensuring that all ISP complaints and queries are resolved timeously.• Manage FTTB orders placed on our portal (portal.linkafrica.co.za), capture them on SOLID.

• Account Manager

  • Jun 2019 - Present

  • Sell Layer 1 and Layer 2 services to XDSL(STEM), VO Connect, Telkom SA, BCX, MTN, SITA (Dataproof), Clear access, PacketSky and Netlayer• Identify and cross-sell new products and services through diligent, robust and thorough account management principles • Develop high-level relationships to expand the Company’s market share and make the company the preferred partner of my assigned portfolio to ensure incremental business for our products and services • Engage Management and Executive Leadership in creative solutions to influence future order intake • Prepare account strategy outlining sales account plans, forecasts and pipeline management for new and existing clients • Understand customer strategic, tactical and operational strategy. • Effectively solve problems and manage risk to ensure that set targets are always met (mitigate risk) • Optimal retention of existing business and or clients by maintaining at least 95% renewal of business and prepare proposals and tenders in accordance with sales and pricing business rules. • Develop an understanding of prospective client’s business and product /service requirements, its needs and industry trends. • Ability to understand and articulate the company’s value proposition • Assist with the preparation of contractual agreements. • Drive and supports new products, services and solutions into the account. • Manages pre-and post-sales support areas to ensure seamless introduction of new product services and propositions to accounts. • Represent client interest within LA to ensure that service adjustments are done where necessary • Promote the brand by being a true LA ambassador in the industry (exemplary and professional) • Where required assist in expediting payment by the clients.

• Sales Administrator

  • Jul 2017 - Present

  - Manage Vodacom orders by creating BOQ's for received RFQ's and submit them on their External Supplier Portal (ESP). Load the PO on Microsoft Access once received.- Manage all leads coming through info@linkafrica.co.za and sales@linkafrica.co.za mailboxes. Qualify them by checking if they are feasible or not on the google earth and if they are for FTTH, FTTB or portential ISP.- Manage FTTB orders placed on our portal (portal.linkafrica.co.za), check if they are feasible and load the on Service Delivery (SD).- Load all manual PO's from KAM's (Key Accounts Manager) on Access.- KAM's and National Sales Manager submit their monthly travelling and expense claims.

• Admin Support

  • Dec 2016 - Jun 2017

  FTTB – Manage all new Layer 1 and Layer 2 sales applications for Frogfoot and Seacom. This is from presales to purchase order. FTTH – make outbound calls to all Fourways Gardens, Dainfern Ridge Estate, The Fields South, Fairfield Estate, Dainfern Golf Estate, Waterkloof and Vorna Valley residence selling fibre to the home packages. Distribute the leads generated from outbound calls to all our ISP’s, i.e. Cool Ideas, ConnectNet / Sainet, Iconnect Telecoms, Intouch 24/7, Voice & Data, Web Connection, Infinity Fibre, Mweb and Web Africa.



Telkom Business

• South Africa
• Telecommunications
• 300 - 400 Employee

• Accounts Manager

  • Apr 2002 - Mar 2015

  • Maintaining a list of SMBS customer accounts and working to cultivate these customers. • Analysing and interpreting sales data to identify unexpected patterns and trends. • Building a sales pipeline of business opportunities that will ensure sales targets are met. • Proactively seeking commercial opportunities and partnerships. • Promoting and selling new and or additional products and services to customers. • Providing realist plans and forecasts on customer performance. • Ensuring customer compliance with all agreements. • Leading tender process i.e. getting the tender document, first meeting and tender proposal presentation.



Telkom

• South Africa
• Telecommunications
• 700 & Above Employee

• Channel Management Consultant

  • Apr 2001 - Apr 2002

  · Responsible for managing existing channels and recruiting new efficient channels.· The target markets are Fast Food Shops, Schools, Shopping Centres, Tuck Shops and individual companies they market and distribute World Call Cards and Public Phone Cards to end users.. · Also deriving the best results from these channels by applying appropriate financial, marketing and training resources.

• Sales Supervisor

  • Apr 1998 - Mar 2001

  · Responsible for employing and supervising a group of Independent Sales Agent. · Coordinating tasks, solving customer's problems, organizing and planning of promotions. · Preparing daily and weekly stats and writing promotion Reports. · Developing a highly professional and results oriented sales force capable of achieving and exceeding, demanding sales targets in their respective fields.



Telkom Business

• South Africa
• Telecommunications
• 300 - 400 Employee

• Customer Trainer

  • Jun 1997 - Mar 1998

  · Schedule appointments for customer training on Telkom PABX systems and programming to suit customer's needs. · Where there is a need I would identify a opportunity to selling extra lines, extensions, music on hold, voicemail and call management system. Do courtesy visit to customers that have been trained when I’m in the area to check if they are still happy with the service or if they need something new. · Schedule appointments for customer training on Telkom PABX systems and programming to suit customer's needs. · Where there is a need I would identify a opportunity to selling extra lines, extensions, music on hold, voicemail and call management system. Do courtesy visit to customers that have been trained when I’m in the area to check if they are still happy with the service or if they need something new.