Kaye Shepherd

Member Services Representative - Support Technician at Sesame Communications
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Seattle Area

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Credentials

  • SheCodes Basics
    SheCodes
    Jun, 2023
    - Oct, 2024
  • De-Escalating Intense Situations
    LinkedIn
    Dec, 2020
    - Oct, 2024
  • Writing Customer Service Emails
    LinkedIn
    Feb, 2018
    - Oct, 2024

Experience

  • Sesame Communications
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Member Services Representative - Support Technician
      • Aug 2019 - Present

      ▸ Delivering exceptional customer service while helping Dental and Orthodontic professionals via inbound calls to troubleshoot software and technical issues. ▸ Actively coordinates with the Sales Team when identifying additional services Members may need. ▸ Works with the Product Development Team to help devise and test updates to our patient reminder system software. ▸ Records IVR voice overs for phone appointment reminders. ▸ Delivering exceptional customer service while helping Dental and Orthodontic professionals via inbound calls to troubleshoot software and technical issues. ▸ Actively coordinates with the Sales Team when identifying additional services Members may need. ▸ Works with the Product Development Team to help devise and test updates to our patient reminder system software. ▸ Records IVR voice overs for phone appointment reminders.

  • Freelance
    • Egypt
    • Human Resources
    • 1 - 100 Employee
    • Voice Over Artist
      • Jan 2021 - Present

      Collaborating with clients to provide a voice to their project. I provide a youthful General American female voice that's friendly and engaging, specializing in; ▸ IVR / Phone Systems ▸ Explainer videos ▸ TV / Radio Commercials ▸ Podcast Intros ▸ YouTube Videos ▸ Tutorials and more! Collaborating with clients to provide a voice to their project. I provide a youthful General American female voice that's friendly and engaging, specializing in; ▸ IVR / Phone Systems ▸ Explainer videos ▸ TV / Radio Commercials ▸ Podcast Intros ▸ YouTube Videos ▸ Tutorials and more!

  • Alternative Suites (ASI)
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Administrative Specialist
      • Jun 2017 - Aug 2019

      ▸ Delivered comprehensive administrative and clerical support, contributing to the smooth functioning of the organization and enhancing overall efficiency. ▸ Skillfully prepared and revised documents, including correspondence, reports, drafts, and emails, ensuring accuracy and timeliness. ▸ Expertly managed the Operations Team's scheduling calendar, optimizing resource allocation and enhancing team productivity. ▸ Maintained and updated the company's website and social media platforms, driving engagement through compelling and relevant content. ▸ Committed to ongoing professional development by attending educational workshops and reviewing industry publications, ensuring up-to-date knowledge and best practices. ▸ Performed essential bookkeeping activities, such as managing key deposit refunds, contributing to accurate and transparent financial records. ▸ Efficiently executed out-of-office errands, ensuring timely completion of critical tasks and further supporting company operations. Show less

  • Bella Beach Property Mgmt
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Adminstrative Assistant
      • Oct 2016 - Jun 2017

      ▸ Worked collaboratively with staff members, homeowners, and other team members, both verbally and through email, to ensure tasks were accomplished and operations ran smoothly. ▸ Delivered a friendly and expert level of customer attention while providing management of guest reservations and coordination of guest check-in and checkout procedures. ▸ Coordinated maintenance requests and ensured that properties were well-maintained. Worked to ensure properties were in compliance with local community rules and regulations pertaining to vacation rentals. ▸ Managed social media accounts by designing graphics and written content to enhance the company's social media presence for engaging with guests, promote specials and generate new leads for potential vacation rental guests. Show less

  • Coming Attractions Theatres, Inc.
    • Entertainment Providers
    • 1 - 100 Employee
    • Manager
      • Nov 2014 - Nov 2016

      ▸ Spearheaded employee motivation and fostered a culture of exceptional customer service, resulting in increased customer satisfaction and loyalty. ▸ Diligently enforced health, safety, and movie licensing regulations, ensuring full compliance and a safe environment for both staff and patrons. ▸ Expertly recruited, trained, and mentored team members, driving personal development and consistently surpassing guest-service standards through the implementation of effective up-selling strategies, accurate cash handling, and efficient operations during high-traffic periods. ▸ Oversaw daily opening and closing procedures, guaranteeing seamless theater operations and readiness for business. ▸Managed comprehensive inventory processes, including ordering and maintaining products for concessions, projection booth, maintenance, and office supplies, contributing to streamlined supply chain management. ▸ Implemented rigorous daily and weekly inventory audits, generating data-driven reports to optimize inventory control and reduce overhead costs. Show less

  • Cannon Beach Vacation Rentals
    • Hospitality
    • 1 - 100 Employee
    • Reservations Agent
      • Jan 2014 - May 2015

      ▸ Delivered exceptional customer service by providing detailed information on vacation rental homes and availability to current and prospective guests through phone, email, and in-person interactions. ▸ Efficiently managed the reservation process, handling bookings via phone and email, and confirming online reservations, ensuring seamless guest experiences. ▸ Coordinated end-to-end reservation procedures, including sending reservation and confirmation letters, maintaining proactive communication with guests before, during, and after their stay to foster positive relationships and repeat business. ▸ Managed photography requirements for vacation rentals, showcasing properties through high-quality images by editing and uploading photos to the company website, enhancing online presence and appeal. ▸ Maintained and updated the company's guest app, curating relevant local event, attraction, and property information, providing added value and enhancing the guest experience. Show less

Education

  • Such A Voice - Voice Over Training
    Voice Over
    2021 - 2021

Community

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