Experience

Rise Gardens

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Experience Community Specialist

  • May 2022 - Present

  Engage with customers across all company communication channels and social networks. Manage CX Team content creation, customer feedback, and process improvement. Monitor and respond to social media and community customer support outreach. Resolve product and/or service problems via our support channels. Answer incoming calls as well as make outbound calls as necessary to gather information to complete any customer request. Responsible for responding to any reviews on any platform in a timely manner. Respond to inbound messages from the community in a timely manner. Respond to top-tier users, influencers, and partners across platforms in a timely manner.

• Customer Care Associate

  • Apr 2021 - May 2022

  Assist customers to address questions and concerns. Analyze patterns in problems and incidents, and report these trends to the company. Create and manage programs that allow diverse customer types to enjoy our Gardens, including creating access to our Gardens to be used as educational tools. Share knowledge regarding sustainability and plant health.



Loyola University Chicago

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2021 - May 2021

  Conducted research with Dr. Sasha Adkins to study the health impacts of harmful PFAS and dioxin toxins that are found in drinking water resources. Together, we applied the principles of epidemiology and toxicology to formulate an environmental policy and social science analysis on communities in South-west Michigan.

• Lifeguard and Fitness Supervisor

  • Jan 2018 - May 2021

• Consulting Intern, School of Environmental Sustainability

  • Aug 2020 - Dec 2020

  Provided in-depth research of sustainability metrics and response programs following Hurricane Katrina and Hurricane Maria. Prepared to present findings at Loyola University Chicago 2020 Research Symposium poster session.

• FYRE Internship

  • Aug 2017 - Jun 2018

  Strategized and executed a unique plan to remove invasive species in a plot of land in order to learn about Illinois’ native ecosystems and improve the health of the local watershed. Studied the methods and initial impacts of invasive species removal and native plant seed throwing using chainsaws, brushcutters, and pruning shears.



ZINGERMAN'S BAKEHOUSE

• BakeHouse Packager

  • Nov 2020 - Jan 2021



Law Offices of Reem Odeh

• United States
• Legal Services
• 1 - 100 Employee

• Legal Assistant

  • Jun 2020 - Aug 2020

  Drafted motions, complaints, responses, and settlement agreements for asylum appeals and divorce cases. Prepared visa, green card, and asylum applications for immigration clients. Interviewed clients and conducted extensive fact investigation in developing case theories and strategies. Drafted motions, complaints, responses, and settlement agreements for asylum appeals and divorce cases. Prepared visa, green card, and asylum applications for immigration clients. Interviewed clients and conducted extensive fact investigation in developing case theories and strategies.



Environmental Law & Policy Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Policy Intern

  • Jan 2020 - Apr 2020

  Contributed to clean energy advancement across the Midwest by advocating for the preservation of our natural resources through grass roots advocacy work. Conducted independent and collaborative research on renewable energy sources across the midwest and primary sources of pollution. Wrote memos to explain a course of action for environmental lawsuits for the legal team. Contributed to clean energy advancement across the Midwest by advocating for the preservation of our natural resources through grass roots advocacy work. Conducted independent and collaborative research on renewable energy sources across the midwest and primary sources of pollution. Wrote memos to explain a course of action for environmental lawsuits for the legal team.



Rise Gardens

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Research Intern

  • Nov 2019 - Dec 2019

  Conducted research on nationwide food milage and optimal hydroponics conditions for commonly used produce in Rise Gardens equipment to be used by customers on the website and app. Packaged hydroponics systems to be delivered to customers for household growing purposes. Advocated for the use of self-sufficient and multifunctional gardens which promote the health of our planet. Conducted research on nationwide food milage and optimal hydroponics conditions for commonly used produce in Rise Gardens equipment to be used by customers on the website and app. Packaged hydroponics systems to be delivered to customers for household growing purposes. Advocated for the use of self-sufficient and multifunctional gardens which promote the health of our planet.



Clean Water Action

• United States
• Public Policy Offices
• 1 - 100 Employee

• Canvasser

  • May 2019 - Aug 2019

  Facilitated and organized communities through grassroots political action on environmental and economical crises facing the nation today, while engaging and educating a diverse network of people about the importance of environmental policy and justice. Facilitated and organized communities through grassroots political action on environmental and economical crises facing the nation today, while engaging and educating a diverse network of people about the importance of environmental policy and justice.



Forestbrooke Athletic Swim Club

• Lifeguard and Swim Coach

  • May 2015 - Aug 2019

  Established positive relations among the swim families and swimmers, and other teams. Prepared and maintained required records and reports for valuable reflection, including handling money. Provided assistance and customer service to members regarding safety and issue resolution. Established positive relations among the swim families and swimmers, and other teams. Prepared and maintained required records and reports for valuable reflection, including handling money. Provided assistance and customer service to members regarding safety and issue resolution.