Experience

Alabama Medicaid Agency
• Insurance
• 100 - 200 Employee
• IT Systems Tech Senior

  • Jun 2021 - Present

Auburn University at Montgomery
• United States
• Higher Education
• 700 & Above Employee
• Junior Cyber Security Consultant

  • Mar 2019 - May 2021


Office of Information Technology, State of Alabama

• VoIP Project Coordinator/Training Assistant

  • Jun 2018 - Mar 2019

  Provide thorough scheduling and pre-planning of migration processes to ensure a smooth transition from old phone system to the new. Head up post-deployment after action reporting and facilitate incident response in event of migration issues. Provide full fledge training to agency and client personnel to ensure a thorough knowledge transfer on how to utilize the new system has been completed. Ensure customer success and happiness throughout the entire process.

• Administrative Clerk

  • Oct 2017 - Jun 2018

  Montgomery, Alabama Performed scheduling and coordination services to executives for conferences, meetings, and extracurricular activities. Incident response and management for executives. Provided first call resolution for desktop support relating to executive suites. Thorough data entry and organizational skills utilized daily to ensure that work flows were not interrupted. Document design, templating, and standard work template creation to foster a standardized approach to OIT documents across the agency… Show more Performed scheduling and coordination services to executives for conferences, meetings, and extracurricular activities. Incident response and management for executives. Provided first call resolution for desktop support relating to executive suites. Thorough data entry and organizational skills utilized daily to ensure that work flows were not interrupted. Document design, templating, and standard work template creation to foster a standardized approach to OIT documents across the agency. Executed quality assurance services to ensure the quality of OIT documentation and correspondence was to the standard designated by leadership


Shaw Industries
• United States
• Textile Manufacturing
• 700 & Above Employee
• Heatset Operator

  • Apr 2017 - Oct 2017


Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2015 - Apr 2017

  Maintained customer records by updating account information, opened new customer accounts, and attracted potential customers by answering product and service questions. Was frequently called upon to provide information about other products and services. Processed customers’ orders by entering them into SAP. Helped customers in a range of issues and answered any questions or concerns they had about the products. This was done by problem solving through utilizing the knowledge that the… Show more Maintained customer records by updating account information, opened new customer accounts, and attracted potential customers by answering product and service questions. Was frequently called upon to provide information about other products and services. Processed customers’ orders by entering them into SAP. Helped customers in a range of issues and answered any questions or concerns they had about the products. This was done by problem solving through utilizing the knowledge that the organization provided me. Monitored telecommunication, computer, and network equipment to ensure proper operation. Responded to alarms and troubleshot calls by identifying, isolating and solving problems. Show less



Cybersecurity Assurance Division Maxwell-Gunter Airforce Base

• Intern

  • Jan 2015 - Jun 2015

  Montgomery, Alabama Area - Worked project using Risk Management Framework to conduct a special cybersecurity risk assessment for mobile digital devices (iPad) - Gained valuable communications, collaboration, and coordination skills - Observed complex cyber security risk assessment processes involving various U.S. Air Force IT systems and software - Participated in cyber security assurance staff meetings and IT systems coordination meetings for various IT systems undergoing cyber security authorizations -… Show more - Worked project using Risk Management Framework to conduct a special cybersecurity risk assessment for mobile digital devices (iPad) - Gained valuable communications, collaboration, and coordination skills - Observed complex cyber security risk assessment processes involving various U.S. Air Force IT systems and software - Participated in cyber security assurance staff meetings and IT systems coordination meetings for various IT systems undergoing cyber security authorizations - NIST Framework Show less



Zaxby's Inc.

• Restaurants
• 1 - 100 Employee

• Cashier

  • Apr 2012 - Aug 2014

  Troy, Al

• Lead Cashier, Cook

  • Jul 2007 - Aug 2011

  Prattville, Al