Experience

Nav.it
• Netherlands
• IT Services and IT Consulting
• Head of Customer Experience

  • Oct 2022 - Present


Ellie Mae

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Technical Program Manager

  • May 2019 - Aug 2022

• Technical Instructor

  • Oct 2018 - May 2019

• Technical Support Engineer

  • Sep 2018 - Oct 2018

• Technical Support Analyst

  • Sep 2017 - Sep 2018



Interana

• United States
• Book and Periodical Publishing

• Customer Support Engineer

  • Feb 2017 - Jun 2017

  Prioritized, investigated, diagnosed, and solved issues for a big data analytics startup. Owned and managed the health of customer clusters. Worked alongside QA to validate bug fixes, new features, and capabilities. Developed sysadmin skills (linux, shell scripting, storage, networking) and worked in JavaScript and Python. Communicated with internal teams about customer successes, issues, and pain points. Prioritized, investigated, diagnosed, and solved issues for a big data analytics startup. Owned and managed the health of customer clusters. Worked alongside QA to validate bug fixes, new features, and capabilities. Developed sysadmin skills (linux, shell scripting, storage, networking) and worked in JavaScript and Python. Communicated with internal teams about customer successes, issues, and pain points.