Sales Administrator

• Apr 2023 - Present

QA Manager - F3

• Dec 2022 - Apr 2023

QA Manager

• Nov 2021 - Dec 2022

Technical Analyst

• Oct 2020 - Nov 2021

Compliance Manager

• Nov 2017 - Oct 2020

Technical Service Administrator

• Nov 2015 - Oct 2020

Customer Service Representative

• Jan 2015 - Mar 2016

Currently assisting build a Customer Service Team for an own branded product. Supplying first point of contact to all customers. Role includes collating reports on product, delivery and service levels. Ensuring any arising issues are identified and reported to correct departments and resolved within a timely manner. Also assisting in Marketing of new own branded products.

Receptionist

• Jun 2014 - Dec 2014

Claims Handler

• May 2009 - Sep 2009

Received incoming new Claims from Commercial Clients either by telephone, e-mail or post. Notified Insurers of new claims and liaised with Insurers throughout the life of the claim. Requested regular updates of claims from insurers and relayed this information to the client by telephone and followed up by written advice. Liaised with the client for documentation or information in support of the claim. Provided quarterly or half yearly full claims updates to the Account Director for each client. Ensured claim reserve amounts were within agreed limits and if too high, provided this information to the Account Director. Keep the Client Claims Database fully completed and updated at all times. Updated and managed the claims diary and actioned daily calendar entries. Closed off claims on completion and ensured all documentation was completed, client advised and files were signed off in line with internal compliance procedures. Handled any incoming complaints within my remit or forwarded information on to senior members if more complex or unable to assist any further Show less

Claims Handler

• Jan 2007 - May 2009

Receive incoming new Claims from Commercial Clients either by telephone, e-mail or post. Notify Insurers of new claims and liaise with Insurers throughout the life of the claim. Request regular updates of claims from insurers and relay this information to the client by telephone and follow up by written advice.Liaise with the client for documentation or information in support of the claim. Provide quarterly or half yearly full claims updates to the Account Director for each client.Ensure claim reserve amounts were within agreed limits and if too high, provide this information to the Account Director. Keep the Client Claims Database fully completed and updated at all times.Update and manage the claims diary and action daily calendar entries. Close off claims on completion and ensure all documentation was completed, client advised and files were signed off in line with internal compliance procedures.Handle any incoming complaints within my remit or forward information on to senior members if more complex or unable to assist any further. Show less

PA to Branch Director

• Nov 2004 - Dec 2006

Screened all incoming calls, e-mails and post for the Branch Director. Responded to post, e-mails and queries within my remit.Prepared reports and provided statistics for Branch Directors use within meetings, this could be anything from Sales/Retention/Lost Business reports to Salary and Staff turnover. Obtaining data from spreadsheets/internal client databases etc. Organised, booked and attended meetings.Typing and distribution of Agendas, took meeting notes, completed minutes and distributed reports. Followed up any items of action and ensured these were produced and reported back to the Branch Director within the required timeline. Arranged travel and accommodation.Completed Expense and mileage forms for reimbursement. Attended HR meetings as and when required. Manage Diary and appointments. Show less

Senior Administrator

• Jul 2002 - Oct 2004

Answering the switchboard and processing telephone calls to the correct departments or taking detailed telephone messages accordingly.Meet and greet all visitors and ensure they were entered into the visitor log book and offered refreshments. Manage the Group Central e-mail by forwarding e-mails to the correct departments or responding to e-mails within my remit.Open post and distribute.Complete outgoing mail each evening.Manage and maintain the meeting rooms; booking meeting rooms and ensure rooms were ready and prepared for meetings. Health & Safety Co-ordinatorImplemented, managed and maintained the Health & Safety Policy.Complete H & S Induction for all new employeesCarry out regular risk assessments.Appointed Fire Wardens and First Aiders and ensured regular training was booked and provided.General AdministrationImplemented, managed and maintained the paper and paperless filing procedures.Maintained the Archiving procedures.Created word/excel templates.Copy/Audio TypingType letters and reports for clients. Faxing, Photocopying, Binding Managed stationary stock and replenished accordingly.Maintained all office equipment & liaised with suppliers on servicing and contracts.Manage and maintain supplier relationships; caterers, stationery suppliers, office equipment suppliers, water suppliers, IT Helpdesk Providers. Managed the pettycash and cash requisitions with head office. Show less

Office Manager

• Oct 1997 - Nov 2000

I started working for Relate Electrical as an Office Junior and within a year became Office Manager and PA to the Managing Director. It was Relate Electrical where I obtained my NVQ’s in Business Administration. I also won National Trainee of the Year sponsored by HSBC in December 1999. My roles and duties included but were not limited to: Reception Maintain and manage the reception area. First point of contact for all visitors Manage switchboard Incoming/Outgoing post duties. Administration: H & S Co-ordinator Implemented and maintained the Office Filing Structure Copy/Audio Typing Type company letters and reports. Manage fleet of 25 Vehicles HR administrative assistance I assisted with gaining the accreditation of Investors in People. Managed one other Administration Support Managed and maintained supplier contracts & relationships for all office maintenance, office equipment, office stationery suppliers. Personal Assistant Managed Managing Directors Diary Arranged all travel and accommodation Screened all incoming calls and post Took minutes at all meetings attended by Managing Director Typed all correspondence Show less