Experience

Gaming Mechanics

• Isle of Man
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Nov 2023 - Present

  Isle of Man


JNS Gaming Ltd
• Project Manager

  • Aug 2021 - Oct 2023


The Stars Group

• Isle of Man
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Web Publisher

  • Apr 2017 - Jun 2020

  Isle of Man

• CRM Execution Project Co-Ordinator

  • Dec 2015 - Apr 2017

  Isle of Man Ownership of agreed PokerStars customer facing aspects of global CRM communications, taking promotions from inception to live, liaising with Content/Studio/Publishing/Localization/Mailer teams as required to ensure all assets are approved and ready to go live by the required date. • Assist with the management and overall responsibility of the execution process for all PokerStars agreed projects, from start to finish once approved by management. • Work closely with the CRM Promotions… Show more Ownership of agreed PokerStars customer facing aspects of global CRM communications, taking promotions from inception to live, liaising with Content/Studio/Publishing/Localization/Mailer teams as required to ensure all assets are approved and ready to go live by the required date. • Assist with the management and overall responsibility of the execution process for all PokerStars agreed projects, from start to finish once approved by management. • Work closely with the CRM Promotions and Life Cycle teams to plan and project manage CRM campaigns, covering: • Project manage all pre-approved promotions according to the PokerStars calendar. • Produce, quality assess and deploy PokerStars global email campaigns. This includes QAing all steps of the production process, i.e. checking quality and accuracy of graphics, checking and formatiting (where necessary) content before proceeding to transaltion, etc. • Manage all pre-approved communications to PokerStars customers via the PokerStars poker client for all shared liquidity markets and languages. • Ensure 'through the line' consistency in all CRM communications. • Analysis and split testing of communications to ensure optimised performance and best possible results across different markets. • Ensure all projects are communicated and executed in line with the business plan. • Ensure all communications are current and of the highest quality. • Act as ‘gate keepers’ of all CRM communication to ensure project requested are reasonable and justified and in accordance with Group guidelines. • Assist in prioritizing projects to ensure business critical deadlines are always met as a priority. • Ensure best practises are followed, and all CRM communications needs are met. • Work closely with other Group CRM teams to develop and maintain strong working relationships. • Day-to-day management of CRM Execution Co-ordinators.



Isle of Man Department of Economic Development

• Marketing Communications Executive

  • Sep 2015 - Dec 2015

  Isle of Man • Collaborating with agencies, journalists and local industries to arrange PR press visits to the Island. • Supporting a variety of sectors with their PR & marketing needs. • Organisation of corporate events. • Printing and distribution of literature and promotional materials. • Managing budgets and spreadsheets. • Liaising with design agencies, printers and suppliers. • Updating and utilising data capture via customer relationship management databases (CRM).



Wi-Manx Limited

• Junior Designer

  • Jun 2015 - Aug 2015

  Douglas, Isle of Man • Graphic and web designer. • Designing promotional literature. • Website management - updating relevant information. • Management and distribution of campaign mailings. • Helping to organise events, internal and external.



Canada Life International

• Isle of Man
• Financial Services
• 1 - 100 Employee

• Senior New Business Administrator

  • Mar 2015 - May 2015

  Douglas, Isle of Man • First point of contact with new clients, dealing with their new business application forms. • Inputting client details into the relevant systems. • Corresponding with clients via letter, email and telephone. • Sending out new business application forms to Financial Advisers.



RL360°

• Marketing Administrator

  • Jun 2008 - Mar 2015

  Douglas, Isle of Man The main focus of my role was to assist the Marketing Services & Communications Manager, and Product and Investment Marketing Manager, with the administration record-keeping and routine reporting for the department. In addition I was responsible for maintaining internal stocks of Marketing materials and carrying out mailings/distribution. • Assist with distribution of all mailings • Maintain internal stocks of literature, promo items and stationery • Research new suppliers and… Show more The main focus of my role was to assist the Marketing Services & Communications Manager, and Product and Investment Marketing Manager, with the administration record-keeping and routine reporting for the department. In addition I was responsible for maintaining internal stocks of Marketing materials and carrying out mailings/distribution. • Assist with distribution of all mailings • Maintain internal stocks of literature, promo items and stationery • Research new suppliers and benchmark costs – especially for promotional goods • Track deliveries and resolve problems with couriers/customs • Assist Investment Marketing in keeping fund information up to date on relevant systems and spreadsheets as required • Maintain and update evidence files • Maintain departmental filing, including literature job bags, lever arch files and website/ Comms record-keeping • Maintain the Concep bulk email database and user groups in association with the Communications Executive and Sales • Regular reports to interested parties on a variety of issues such as low stock, literature annual reviews, new literature updates, promotional goods stock levels, response rates of Concep emails, web usage analytics, PR and journalist contact lists • Maintain the Literature spreadsheet • Develop basic online publishing skills to be able to publish routine materials on the website, PDF library and Gateway intranet sites • Fast, effective and accurate fulfilment and distribution of marketing mailings, bulk letters and promotional goods to IFAs, clients and regional offices, event preparation • Assist in the production of regular materials such as Weekly Market Analysis, Fund Bulletins, Gateway daily news stories Show less