Account Development Manager

• Dec 2021 - Present

- Service existing customer accounts and find opportunities for growth within sales territory. - Develop account planning strategies, sales opportunities, accounts with growth potential, and understand existing business and the segments they serve. - Use Customer Relationship Management (CRM) tool to run accounts, maintain call logs and contact info, run reports, etc. - Collaborate with PPG store managers and Home Depot stores to ensure customers’ needs are met or exceeded. - Facilitate timely and accurate customer quotes to achieve margin targets in alignment with PPG pricing strategies. - Follows economic and industry activity and understands its implications on customer business, including potential new business opportunities. Show less

Lease Portfolio Manager

• Jan 2020 - Feb 2022

Jake Sweeney Jake Sweeney

Finance Manager

• Jun 2019 - Jan 2020

Sales Manager

• Nov 2018 - Aug 2019

- Prepare negotiated automotive sales transactions final paperwork for the proper financial institution and offer add-on products to protect consumer/s investment for longevity of their purchase. - Oversee new, certified pre-owned and used vehicle sales.- Generated $238K+ in total front-end and back-end revenue first year in the automotive industry.- Develop and manage strategic business partnerships throughout day-to-day business operations including but not limited to motivating and train sales staff and customer relations to promote satisfaction and retention. Communicate via internet, in-person, and telephone to respond to active inquiries and engage with long term and dormant leads. Set and confirm appointments, quote competitive pricing, and educate potential customers on vehicle specifications. Serve as the dealerships first line of contact, subject matter expert on Mazda processes and incentivized programs.- Facilitate seamless trade-in/appraisal process by conducting a full vehicle inspection to identify tire tread, dings, scratches, other damages and engine concerns used to determine the value of a customers vehicle.- Maximize efficiency by securing all required paperwork for customer financial files, contacting lien holders for final payoffs to simplify sales and banking procedures.- Improve overall customer satisfaction by consulting with clients to determine specific needs and identify a vehicle that meets their needs.- Create payment plans based on the client’s budget and secure down payments in a timely manner.- Streamline sales plans by training new staff on company policies, procedures, and performance goals.- Sold 138 total units, ranking 3rd in overall business out of 257 salespersons and ranking #1 in the manufacturing group in my first year and second year in the automotive industry. Show less

Sales

• Aug 2015 - Nov 2018

Supervisor

• Jun 2013 - Aug 2015

- Led day-to-day sales and marketing support, customer service, and merchandising for big name retailer. - Managed merchandising, cleanliness, health and safety measures, promotional activities, employee development and customer support to meet financial objectives, sales goals, and increase performance metrics. - Resolved customer complaints and questions related to sales, merchandising, and product availability. - Reduced theft by working with loss prevention to enforce the integrity of the store associates. - Reinforced the company core standards and built a value-focused workforce through team development, coaching, recruiting key talent, training, and implementing disciplinary actions when necessary. Show less

Medical Billing Specialist

• Jan 2014 - Jun 2014

- Provided financial and administrative support to a cross-functional team of medical staff, doctors, and patients. - Responsible for full-charge processing of all accounts receivable and payable while maintaining adherence to Medicare guidelines. Served as the first point of contact for patient consultation and information. - Consulted with subcontractors to maintain billing, paperwork, and equipment. - Provided financial and administrative support to a cross-functional team of medical staff, doctors, and patients. - Responsible for full-charge processing of all accounts receivable and payable while maintaining adherence to Medicare guidelines. Served as the first point of contact for patient consultation and information. - Consulted with subcontractors to maintain billing, paperwork, and equipment.

Administrative Assistant

• Jan 2011 - Apr 2013

- Delivered administrative support to corporate clients, vendors, and 13 divisions across the United States. Handled all internal and external communications, prioritized workflow, responded to inquiries, and promoted product features to enhance corporate goals and drive business performance. - Quickly responded to vendor questions regarding products, prices, and availability in stores. - Played an integral role in building relationships with vendors and emphasizing product features based on customer buying habit analysis to exceed sales target of $1B+ in sales for the Adult Beverage Department. - Successfully completed Wine Specialist program after one year of employment - Participated in several committees like Big Brother Big Sister, United Way, Toys for Tots Show less

Sales Executive

• May 2007 - Apr 2013

- Spearheaded executive-level support, project management, and administrative support within a fast-paced deadline-driven environment. - Developed pricing strategies, monitored store performance, and implemented tactical plans to improve sales. Provided price quotes to customers and responded to inquiries with a keen focus on closing sales and maintaining customer satisfaction and retention. Acted as a motivational leader to keep staff abreast of market trends, current promotions, and train employees on innovative sales and marketing tactics. - Consistently monitored transactions and created sales reports to outline performance. - Awarded President's Club Member in 2010, resulting in a 5-day, 4-nights all-inclusive trip to Orlando, FL. - Increased sales by 19% in comparison to the previous year by leading major events and sales strategy Show less