Kawanna Ramsey, MBA
Admissions Quality Manager at Orbis Education- Claim this Profile
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Bio
Kimberly (Brzozy) Manzuk MBA, MPM, LSSGB, PSM I
Kawanna’s work ethic is unmatched! She goes above and beyond for clients and staff daily. She is polished, precise, professional, articulate and holds herself to a high standard in life and in the workplace. She has won countless awards and receives compliments from clients and staff often. I truly know she will continue to be a top performing employee no matter where life takes her! Anyone would be lucky to have her as part of their team!
Ali Rothbaum Sintic
I worked with Kawanna at DeVry. She was very talented and knowledgeable. She was a very hard worker and was always willing to drop what she was doing to help me. She would be a great asset to any team!
Kimberly (Brzozy) Manzuk MBA, MPM, LSSGB, PSM I
Kawanna’s work ethic is unmatched! She goes above and beyond for clients and staff daily. She is polished, precise, professional, articulate and holds herself to a high standard in life and in the workplace. She has won countless awards and receives compliments from clients and staff often. I truly know she will continue to be a top performing employee no matter where life takes her! Anyone would be lucky to have her as part of their team!
Ali Rothbaum Sintic
I worked with Kawanna at DeVry. She was very talented and knowledgeable. She was a very hard worker and was always willing to drop what she was doing to help me. She would be a great asset to any team!
Kimberly (Brzozy) Manzuk MBA, MPM, LSSGB, PSM I
Kawanna’s work ethic is unmatched! She goes above and beyond for clients and staff daily. She is polished, precise, professional, articulate and holds herself to a high standard in life and in the workplace. She has won countless awards and receives compliments from clients and staff often. I truly know she will continue to be a top performing employee no matter where life takes her! Anyone would be lucky to have her as part of their team!
Ali Rothbaum Sintic
I worked with Kawanna at DeVry. She was very talented and knowledgeable. She was a very hard worker and was always willing to drop what she was doing to help me. She would be a great asset to any team!
Kimberly (Brzozy) Manzuk MBA, MPM, LSSGB, PSM I
Kawanna’s work ethic is unmatched! She goes above and beyond for clients and staff daily. She is polished, precise, professional, articulate and holds herself to a high standard in life and in the workplace. She has won countless awards and receives compliments from clients and staff often. I truly know she will continue to be a top performing employee no matter where life takes her! Anyone would be lucky to have her as part of their team!
Ali Rothbaum Sintic
I worked with Kawanna at DeVry. She was very talented and knowledgeable. She was a very hard worker and was always willing to drop what she was doing to help me. She would be a great asset to any team!
Experience
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Orbis Education
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United States
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Education Management
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300 - 400 Employee
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Admissions Quality Manager
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Apr 2023 - Present
Responsible for helping partnered teams Admissions Advisors consistently achieve early-stage results and meet compliance requirements. Coaching Advisors individually as well as in group setting. Completing quality assurance reviews by listening to previously recorded calls. Provide feedback on Admissions advisors performance with detailed plans to achieve goals. Lead calibration meetings with partner leadership Responsible for helping partnered teams Admissions Advisors consistently achieve early-stage results and meet compliance requirements. Coaching Advisors individually as well as in group setting. Completing quality assurance reviews by listening to previously recorded calls. Provide feedback on Admissions advisors performance with detailed plans to achieve goals. Lead calibration meetings with partner leadership
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Directions Training
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Coordinator
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2019 - 2022
Provided critical support to sales, technical teams and technical support to clients. Ensured timely execution of tasks and completion of projects. Oversaw the logistics and functions of various processes. Maintained various technology systems including Training as a Service (TaaS), on-demand system registrations, virtual classroom environments, and survey software. Functioned in a dual role recruiting, completing admissions process for students in government grant program. Completed adhoc projects and tasks as needed within Operations department. Show less
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Rasmussen University/ DeVry University
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Aurora/ Naperville, Illinois, United States
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Program Manager/ Admissions Advisor
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2009 - 2019
In 2009, I served as the Admissions Advisor for DeVry University and in 2017, became the Nursing Program Manager for Rasmussen College. I supported students by providing one-on-one counseling and guidance through the admissions process and entrance exams. Also, to reach prospective students to inform them of opportunities, I coordinated on campus information sessions. While both roles had similar responsibilities, as Admissions Advisor I also performed inside sales, recruited new students, and achieved the budget goals per term. As the Nursing Program Manager, I successfully put into place the new program for nursing on the Aurora campus at Rasmussen College. Show less
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Service Manager/ Assistant Branch Manager (Operations Manager)
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2002 - 2017
In consecutive roles for different companies, I was accountable for all aspects of banking center operations, ensuring overall compliance to company policies and procedures. I facilitated training, supervised staff, and collaborated with departments including bankers, tellers, district managers, customer service representatives, and sales. I started at Chase Bank as a Management Associate while concurrently serving as a Training Specialist across multiple Chase Bank branches, implementing platform-training courses to educate employees on the system integration of a new retail software. Chase promoted me to Sales and Service Manager, where I led the branch to achieve objectives, exceed goals, and become the branch with the highest revenue within the district. Chase positioned me into the role of Assistant Branch Manager, where I significantly increased service levels by evaluating staff performance, identifying deficiencies, and creating strategic improvements. In 2016, I started working for BMO Harris Bank as a Service Manager, and within a year, I secured satisfaction by developing a strong team of service representatives and ensuring resolution of customer issues. Show less
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Education
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University of Phoenix
Master of Business Administration, Business Administration -
Southern Illinois University, Carbondale
Bachelor of Science - BS, Management
Community
