Kavya A.
Senior Ops Associate at Scaler- Claim this Profile
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English Native or bilingual proficiency
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Kannada Native or bilingual proficiency
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Hindi Native or bilingual proficiency
Topline Score
Bio
Credentials
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Capital Market
Ascent CapitalApr, 2017- Oct, 2024
Experience
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Scaler
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India
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E-Learning Providers
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700 & Above Employee
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Senior Ops Associate
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Sep 2021 - Present
PRODUCT 1. Discussing with customers to understand their needs and preferences 2. Gathering data on potential customers’ demographics, purchasing habits, and interests to identify trends that could be used in marketing campaigns 3. Analyzing the results of focus groups to determine the effectiveness of a product or service 4. Conducting surveys or other research studies to gather data on potential customers’ preferences and behaviours 5. Collecting information on customer preferences and attitudes toward various brands or products 6. Reviewing and researching competitor products to determine how they are selling within the industry 7. Coordinating with designers and engineers to ensure that products meet customer needs 8. Conducting market research to identify demand for new products or services that could be sold by a company RETENTION - 1. Communicating with customers and sales representatives. 2. Analyzing customer behaviour. 3. Gathering information about customer complaints. 4. Developing aggressive retention strategies based on customer feedback. 5. Meeting with the sales team to propose customer retention solutions. 6. Writing and presenting customer behaviour reports. 7. Building positive relationships with customers and business associates. STUDENT COUNSELLING 1. Develop and implement an all-encompassing educational and counselling plan with modern methods of teaching and mentoring 2. Foster equal opportunity practices and encourage students’ association 3. Conduct group or individual counselling sessions to assist students with problems or concerns 4. Identify behavioural problems or at-risk students and act appropriately Show less
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Unacademy
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India
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E-Learning Providers
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700 & Above Employee
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User Experience Associate
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Sep 2020 - Sep 2021
1. Speak to users to gather information about their requirements and to find out what needs researching for usability testing 2. Understand qualitative research methods 3. Have an awareness of costs and budgets 4. Have technical knowledge of the product to be able to explain to users. 5. Communicating with users to understand their needs and explain product value. 6. Building relationships with users based on trust and respect. 7. Collaborating with internal departments to facilitate user need fulfilment. 8. Collecting and analyzing data to learn more about consumer behaviour. 9. Keeping accurate records pertaining to inventory and account notes. 10. Maintaining updated knowledge of company products and services. 11. Resolving complaints and preventing additional issues by improving processes. 12. Identifying industry trends. Show less
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91springboard
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India
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Real Estate
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200 - 300 Employee
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Community Manager
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Jul 2019 - Aug 2020
1) Relationship Management: - Maintaining a productive relationship with members and making work better for them by either providing reasonable solutions within the agreed timeline or by making the right connections. - Building a relationship by understanding the company and helping pair solutions to their problems. - Building a relationship with individual members to help them network, collaborate and develop meaningful work relationship. - Troubleshooting Member issues - Checking for future needs and problem-solving. - Managing changes on the invoice due to fluctuations in the type of membership and/ or change in number of memberships and or other needs. - Ensuring Timely collection of payments for respective accounts 2) Drive customer success - Educating and adoption of boosters and other 91 programs (e.g. GFE, Niti Aayog partnership) - Design & Deliver member-centric experience and interactions based on common interests and member company growth goals. 3) Onboarding new members into the community 4) Customer Acquisition - Deliver Hub tours for potential leads (walk-ins or Sales pipeline) through introducing the space and community in a manner that caters to their specific needs. 5) Data accuracy - Ensuring lead and community data is updated in the CRM platform 6) Ensuring standard monthly communication is shared with respective members. 7) Delivering assigned projects as per the 91s framework. 8) Ensuring each member feels that they belong to 91springboard community and are valued as such. Be thoughtful while interacting with members. Show less
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Housr Bangalore
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India
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Hospitality
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1 - 100 Employee
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Community Manager
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Sep 2017 - Mar 2018
StayAbode was conceptualised as a fitting solution to all these hassles while redefining what renting a house meant in a city. It’s not just about having a roof over your head. It’s much more than that. StayAbode is a co-living community, where collaboration is regarded as much as privacy. With beautifully designed private apartments and thoughtfully designed shared spaces, StayAbode offers a balance between personal and social life, while keeping convenience and affordability at the heart of it. https://www.stayabode.com/ My responsibilities at StayAbode included - 1. Set and implement social media and communication campaigns to align with marketing strategies. 2. Provide engaging text, image and video content for social media accounts. 3. Respond to comments and customer queries in a timely manner 4. Monitor and report on feedback and online reviews 5. Organize and participate in events to build community and boost brand awareness. 6. Coordinate with marketing, PR and communications team to ensure brand consistency 7. Liaise with development and sales departments to stay updated on new products and features. 8. Build relationships with customers, potential customers, industry professionals and businesses. Show less
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SellerApp
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Singapore
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Software Development
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1 - 100 Employee
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Freelance Content Writer
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Jan 2017 - Aug 2017
SellerPrime empowers the sellers to accelerate growth and maximize the potential of global e-commerce. The growing complexity with multiple platforms and sales channels, makes the life of any seller difficult in terms of product research, product listings and competitive pricing. The ability to unlock this friction point to millions of sellers across the world will empower sellers and open up millions of products to world consumers. Do visit our website: https://www.sellerprime.com/ My responsibilities included :- 1. Research industry-related topics (combining online sources, interviews and studies). 2. Write clear marketing copy to promote our products/services. 3. Prepare well-structured drafts using Content Management Systems. 4. Proofread and edit blog posts before publication. 5. Submit work to editors for input and approval. 6. Coordinate with marketing and design teams to illustrate articles. 7. Ensure all-around consistency (style, fonts, images and tone). 8. Update website content as needed. Show less
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