Experience

BC Children's Hospital, Vancouver

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Supervisor

  • Jul 2023 - Present

  Vancouver, British Columbia, Canada



BC Emergency Health Services

• Canada
• Hospitals and Health Care
• 300 - 400 Employee

• Program Support Coordinator

  • Oct 2022 - Jun 2023

  Virtual Way, Vancouver, British Columbia, Canada  Coordinating with the Talent Acquisition team to confirm the recruits to organize employee orientation.  Sending Welcome packages to new employees and Updating the Learning Hub (new classes, removing students, adding students, completing courses/sessions)  Responding professionally and timely to Student’s incoming phone calls and emails  Supporting students & instructors on troubleshooting, technical issues, and IDIR Login issues and escalating to the helpdesk  Booking… Show more  Coordinating with the Talent Acquisition team to confirm the recruits to organize employee orientation.  Sending Welcome packages to new employees and Updating the Learning Hub (new classes, removing students, adding students, completing courses/sessions)  Responding professionally and timely to Student’s incoming phone calls and emails  Supporting students & instructors on troubleshooting, technical issues, and IDIR Login issues and escalating to the helpdesk  Booking Flights, hotel accommodation, and ordering catering.  Assisting with reviewing policies/process documents & amending.  Reviewing employee data and inputting it into relevant Spreadsheets, databases and generating reports  Processing payroll for students and instructors Show less



Studio One Zero One (Pvt) Ltd

• Manager - HR & Administration

  • Sep 2018 - Apr 2021

  Colombo, Western Province, Sri Lanka  Recruitment & Sourcing - Drafted & published attractive job advertisements and managed responses, reached out to target talent through social networks, Screened resumes and job applications, Conducted initial phone screens to create shortlists of qualified candidates, Interviewed candidates in-person for a wide range of roles (junior & middle management), Updated JDs of the existing employees, Host and participated in job fairs, Followed-up with candidates throughout the hiring process… Show more  Recruitment & Sourcing - Drafted & published attractive job advertisements and managed responses, reached out to target talent through social networks, Screened resumes and job applications, Conducted initial phone screens to create shortlists of qualified candidates, Interviewed candidates in-person for a wide range of roles (junior & middle management), Updated JDs of the existing employees, Host and participated in job fairs, Followed-up with candidates throughout the hiring process, Maintained candidate database  Payroll - Responsible for master data entry and updated employment records into HRIS; Scheduled and ran the employee payrolls through Arrow HR & Payroll Management System (AHRPM),  Training - Initiating, designing, and conducting effective training approaches, workshops/seminars, and other learning tactics by using multiple delivery methods and best-in-class practical methods  Administration - Developed, reviewed, and improved administrative systems, policies, and procedures, Supervised day-to-day operations of the company administration. Show less



Esquel Group

• Hong Kong
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Executive – Group HR & Admin

  • Dec 2015 - Sep 2018

  Ja-ela, Western Province, Sri Lanka  Recruitment & Selection - Worked with department managers to set duties, qualifications, & JD for each position, Posted ads on job boards and social media outlets and Screened CVs from candidates who have applied various channels; Introduced & managed a candidate database, Performed initial phone screens to shortlist qualified candidates, Interviewed, candidates in person, Maintained the paperwork of the recruitment process, Attended career fairs, Prepared onboarding plan & assisted with the… Show more  Recruitment & Selection - Worked with department managers to set duties, qualifications, & JD for each position, Posted ads on job boards and social media outlets and Screened CVs from candidates who have applied various channels; Introduced & managed a candidate database, Performed initial phone screens to shortlist qualified candidates, Interviewed, candidates in person, Maintained the paperwork of the recruitment process, Attended career fairs, Prepared onboarding plan & assisted with the onboarding process, Managed Internship Program.  Training & Development - Organized training programs, prepared training materials, collected feedback forms, updated online training materials, Coordinated training venues, refreshments, transport arrangements, etc.  Updated the HR manual.  Supported organizing company events. Show less



Sri Lanka Telecom

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Admin/HR Executive, Secretary, and Project Manager of CSI study

  • Jul 2008 - Dec 2015

  Colombo, Western Province, Sri Lanka Admin/HR Executive - 1. Advised managers on recruitment and selection strategies, 2. Updated and maintained HR information system data, 3. Identified the training needs & arranged training programs 5. Project Manager for the study of the Customer Satisfaction Index 2015 & 2016 • Assisted in surveying Enterprise end customers • Provided inputs to the Customer Experience web portal and acted as an Administrator of the CE web portal • Supported setting up a monitoring system… Show more Admin/HR Executive - 1. Advised managers on recruitment and selection strategies, 2. Updated and maintained HR information system data, 3. Identified the training needs & arranged training programs 5. Project Manager for the study of the Customer Satisfaction Index 2015 & 2016 • Assisted in surveying Enterprise end customers • Provided inputs to the Customer Experience web portal and acted as an Administrator of the CE web portal • Supported setting up a monitoring system of accepted measurement (Customer satisfaction index) 7. Updated on Competitor Intelligence Information (LMA articles and Google alerts) 8. Actively involved in the Organization Culture Change Program • Maintained Employee initiatives database • Prepared initiatives according to the relevant group wise and sent to DGM/CTP planning & monitoring • Updated the database, Quick Wins, and the outcomes of the initiatives of the Change web portal • Acted as the Coordinator of the Culture change activities and assisted in organizing Culture Change Activities. Secretary - 1. Maintained General Manager’s calendar, Schedule appointments, and meetings 2. Handled Divisional Budget & Imprest 3. Correspondences, Answered the phones, responded to telephone inquiries, updated all administrative documents, maintained accurate databases and Any other works related to the division 4. Handled Internal & External customer complaints 5. Maintained employee files and the HR filing system 6. Prepared weekly reports and presentations 7. Maintained training index & performance appraisal data 8. Supported the day-to-day efficient operation of the HR office and supported all HR activities 9. Administered various HR functions, including PAS, Training planning, Leaves & attendance, Recruitment & Selection, Preparing JDs, Employee satisfaction surveys, etc... 10. Participated in various SLT committees as a representative. E.g. Health & Safety Committee, Corporate group Welfare, Etc... Show less



Timex B.P.O

• United States
• Restaurants

• Customer care executive

  • Jan 2006 - Mar 2007

  Colombo, Western Province, Sri Lanka 1. Updated the Government Information of Ministries, Departments, Secretarial offices, Corporations, Boards, Councils, Embassies, Institutions, Schools and Banks to database 2. Answered the telephone calls (Hotline: 1919) from public and give information whatever they ask. E.g. what are the documents needed to get a new passport? 3. Handled customer issues/ complaints. 4. Maintained the database of customers who are call to 1919 hotline