Experience

Apparel21

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Analyst

  • Dec 2021 - Present



Heavenly Traders

• E-commerce manager

  • Sep 2016 - Jul 2022

  Maintained relationships with drop ship vendors through online support, order entry and order fulfillment to include eBay and Amazon order preferred processing. Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate. Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate. Worked directly with merchants and drop ship vendors to ensure product images are received and uploaded on the site, as well as removed discontinued product lines. Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.



Self-employed

• Application Support

  • Mar 2014 - Jul 2022



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Application Support Analyst

  • Dec 2010 - May 2013

  My primary responsibility with all our clients was to ensure that applications in the production environment are available according to the needs of the business and established Service Level Agreements (SLA's).Using ITIL process we assist staff in tailoring services to meet the specific business needs at a price the business can afford. I have ensured application systems are up and available for use in accordance with the conditions of the respective Service Level Agreements (SLAs). We have achieved IT Operational Reliability and Cost Effectiveness with ITIL.



Hexaware Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Software engineer

  • Jun 2010 - Dec 2010

  As a software engineer, my list of tasks can include: • Reviewing current systems • Presenting ideas for system improvements, including cost proposals • Working closely with analysts, designers and staff • Producing detailed specifications and writing the program codes • Testing the product in controlled, real situations before going live • Preparation of training manuals for users • Maintaining the systems once they are up and running As a software engineer, my list of tasks can include: • Reviewing current systems • Presenting ideas for system improvements, including cost proposals • Working closely with analysts, designers and staff • Producing detailed specifications and writing the program codes • Testing the product in controlled, real situations before going live • Preparation of training manuals for users • Maintaining the systems once they are up and running