Experience

InterContinental Perth City Centre

• Australia
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jul 2022 - Present

  I learnt to provide impeccable and five-star customer service, generating correspondence, client billing and managing multiple tasks. Successfully made reservations by phone and in person targeting to speed up booking time by 5 minutes. Proficient use of the OPERA software system to check in and check out guests from their rooms. Dealing with complaints and solving problems that may arise ensuring customer satisfaction. Tracked guest satisfaction surveys to recognize trends and create plans for improving guest services Answered multiple phone calls from different departments, assisting and directing accordingly and working as a team. Show less



The University of Western Australia

• Australia
• Higher Education
• 700 & Above Employee

• International Student Engagement and Marketing Assistant

  • Feb 2023 - Jun 2023

  Organised a variety of activities and outings with international students at UWA from all over the world. This required substantial research, which was carried out through working with many departments at UWA. Created posters using programmes such as CANVA and ADOBE Photoshop to promote these events and create awareness, while creating engaging content on social media platforms including Instagram, Facebook, and TikTok. Participated in biweekly meetings with my coworkers to discuss our accomplishments and submit fortnightly reports and recommendations. Show less



Kiri Japanese

• Australia
• Restaurants

• Food And Beverage Assistant

  • Feb 2022 - Sep 2022

  Cultivated warm relationships with regular customers and explained menu items and suggested appropriate options for food allergy concerns in a fine-dining restaurant environment. Cultivated warm relationships with regular customers and explained menu items and suggested appropriate options for food allergy concerns in a fine-dining restaurant environment.



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Retail Sales Associate

  • Mar 2022 - Jul 2022

  Greeted customers and helped with product questions, selections and purchases. Helped customers’ complete purchases, locate items and join reward programs. Used JARVIS software system to process sales, returns, online orders. Opened and closed store independently and prepared nightly bank drop for manager. Logged reports, expenses, receipts and sales documents into digital database. Greeted customers and helped with product questions, selections and purchases. Helped customers’ complete purchases, locate items and join reward programs. Used JARVIS software system to process sales, returns, online orders. Opened and closed store independently and prepared nightly bank drop for manager. Logged reports, expenses, receipts and sales documents into digital database.



Hemachandra &Sons

• Social Media Coordinator

  • Jan 2021 - Dec 2021

  Created promotional materials for our social media accounts. (Instagram, Facebook) Aided the development of marketing materials such as customer success stories. Helped support sales and the growth of our organization by conducting research on prospective customers in our target market. Monitored email accounts and Instagram messages acting as first line of communication for customers and any inquiries about the products purchased. Made well over 100+ captions in preparation for future post on various platforms. Show less



Forage

• South Korea
• Human Resources
• 1 - 100 Employee

• Social Media Marketing Intern

  • Nov 2021 - Nov 2021

  I started this internship while I was in Sri lanka so this was my first virtual internship. Participated in the open access Sydney Romantics Virtual Experience Program with Forage. Tasks Completed include – Product Design and craft, Digital Marketing, Community Building and Brand & Authenticity assisting I started this internship while I was in Sri lanka so this was my first virtual internship. Participated in the open access Sydney Romantics Virtual Experience Program with Forage. Tasks Completed include – Product Design and craft, Digital Marketing, Community Building and Brand & Authenticity assisting



Young Minds Pre-School and Toddler Group

• Preschool Teacher

  • Jul 2019 - Aug 2020

  Learnt to become more patient and resilient while working with children from different backgrounds, giving them equal learning opportunities. Became flexible as a result of having to take part in Zoom sessions at different hours every week due to the outbreak of Covid 19. Became responsible in keeping my workplace organized and fully functional. Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies. Completed daily reports, meal count sheets and attendance logs. Incorporated exciting and engaging activities to achieve student participation and hands on learning. Held conferences with parents to address questions, discuss academic progress and encourage learning goals. Awarded the Assistant teacher of the month for constantly executing creative work. Show less