Experience

Marina Bay Sands

• Singapore
• Hospitality
• 700 & Above Employee

• Hotel Concierge

  • May 2023 - Present



Goodwood Park Hotel

• Singapore
• Hospitality
• 100 - 200 Employee

• Hotel Concierge

  • Oct 2022 - Sep 2023

  • Overseeing concierge and bell desk operations • Daily reports for limousine forecast and carpark tickets requisition • Monthly limousine financial justification report • Weekly roster planning of staff, including timesoft process and application • Overseeing interdepartmental processes and following up with key personnel for daily operations • Proposing and executing new initiatives for improvement of daily operations to management • Maintaining business relationships with… Show more • Overseeing concierge and bell desk operations • Daily reports for limousine forecast and carpark tickets requisition • Monthly limousine financial justification report • Weekly roster planning of staff, including timesoft process and application • Overseeing interdepartmental processes and following up with key personnel for daily operations • Proposing and executing new initiatives for improvement of daily operations to management • Maintaining business relationships with vendors • Assisting and attending to incident response and crisis management • Addressing and managing guest complaints • Providing adequate guest service recovery • Regular staff engagement for welfare and cohesion • Conduct periodic training to existing staff members • Addressing staff members for service shortfalls and grievances Show less • Overseeing concierge and bell desk operations • Daily reports for limousine forecast and carpark tickets requisition • Monthly limousine financial justification report • Weekly roster planning of staff, including timesoft process and application • Overseeing interdepartmental processes and following up with key personnel for daily operations • Proposing and executing new initiatives for improvement of daily operations to management • Maintaining business relationships with… Show more • Overseeing concierge and bell desk operations • Daily reports for limousine forecast and carpark tickets requisition • Monthly limousine financial justification report • Weekly roster planning of staff, including timesoft process and application • Overseeing interdepartmental processes and following up with key personnel for daily operations • Proposing and executing new initiatives for improvement of daily operations to management • Maintaining business relationships with vendors • Assisting and attending to incident response and crisis management • Addressing and managing guest complaints • Providing adequate guest service recovery • Regular staff engagement for welfare and cohesion • Conduct periodic training to existing staff members • Addressing staff members for service shortfalls and grievances Show less



Grand Hyatt Singapore

• Singapore
• Hospitality
• 100 - 200 Employee

• Hotel Concierge

  • May 2021 - Mar 2023

  -Being mindful towards team KPIs to be met and allocated budget to be managed with financial soundness -Overseeing bell services team ensuring timely luggage delivery and follow-up for delayed baggage with airline ground agent -Overseeing valet personnel and services ensuring smooth traffic flow at driveway -Allocating VIP protocol for high profile and high net worth guests -Trainer for newly recruited colleagues and interns, including cross departmental training -Managing daily… Show more -Being mindful towards team KPIs to be met and allocated budget to be managed with financial soundness -Overseeing bell services team ensuring timely luggage delivery and follow-up for delayed baggage with airline ground agent -Overseeing valet personnel and services ensuring smooth traffic flow at driveway -Allocating VIP protocol for high profile and high net worth guests -Trainer for newly recruited colleagues and interns, including cross departmental training -Managing daily limousine transport arrangements along with customised tour itineraries Show less -Being mindful towards team KPIs to be met and allocated budget to be managed with financial soundness -Overseeing bell services team ensuring timely luggage delivery and follow-up for delayed baggage with airline ground agent -Overseeing valet personnel and services ensuring smooth traffic flow at driveway -Allocating VIP protocol for high profile and high net worth guests -Trainer for newly recruited colleagues and interns, including cross departmental training -Managing daily… Show more -Being mindful towards team KPIs to be met and allocated budget to be managed with financial soundness -Overseeing bell services team ensuring timely luggage delivery and follow-up for delayed baggage with airline ground agent -Overseeing valet personnel and services ensuring smooth traffic flow at driveway -Allocating VIP protocol for high profile and high net worth guests -Trainer for newly recruited colleagues and interns, including cross departmental training -Managing daily limousine transport arrangements along with customised tour itineraries Show less



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Front Office Curator

  • Aug 2020 - Aug 2021



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Hotel Service Executive, Concierge

  • Jul 2018 - Jul 2020



Freelance, self-employed

• Emcee & Event Co-ordinator

  • Jan 2008 - Apr 2020



Bolloré Logistics

• Singapore

• Customer Service Officer

  • Oct 2015 - Nov 2017



SDV Logistics (Singapore) Pte Ltd

• Singapore

• Customer Service Assistant

  • Apr 2012 - May 2013

  Assisting in International Freight Services, Billing, Liaising with customers Assisting in International Freight Services, Billing, Liaising with customers