Information Technology Analyst

• Aug 2020 - Present

Network Administrator

• Aug 2018 - Present

-Streamlined network operations, resulting in improved delivery times and higher level ofcustomer service across 3 locations with more than 5 onsite users.-Configure and define parameters for installation or testing of local area network (LAN), widearea network (WAN), hubs, routers, switches, controllers, multiplexers, or related networkingequipment.-Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems,and replace defective… -Streamlined network operations, resulting in improved delivery times and higher level ofcustomer service across 3 locations with more than 5 onsite users.-Configure and define parameters for installation or testing of local area network (LAN), widearea network (WAN), hubs, routers, switches, controllers, multiplexers, or related networkingequipment.-Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems,and replace defective components when necessary. Show more Show less

Information Technology Support Specialist

• Dec 2019 - Apr 2020

-Fielded average of 15 inbound phone calls to deliver effective support and remotely resolveservice issues.-Tested and accurately configured software and maintained high functioning hardware.-Demonstrated professionalism and courtesy with customers while working to resolve complaints,problems or respond to questions.-Configured hardware, devices and software to set up work stations for employees.

Network System Analyst

• Sep 2019 - Nov 2019

-Resolved astonishing 37 support tickets following major system malfunction within 30 minutes.-Set up user accounts and properly updated security permissions and user passwords.-Installed network software and hardware, checking to see if repairs or upgrades were needed.

Help Desk Technician/ Desktop Support

• Apr 2017 - Jun 2018

-Provided thorough Software technical support and problem resolution for over 10 customersdaily.-Referred major hardware or software problems or defective products to vendors or techniciansfor service.-Answered user inquiries regarding computer software or hardware operation to resolve problems.