Conference Services Manager

• Jun 2022 - Present

• Provides leadership and direction for staff for institutional revenue‐generating targets• Manages full operational and administrative processes such as conference centre facility maintenance, ancillary services revenues, profitability, and continuous department visibility• Responsible for outreach strategies, marketing, and promotions to expand Sheridan’s conference business reach• Optimizes cross‐collaboration and efficiencies with internal departments, contracted residence management, and vendors for flawless client service delivery• Oversees hiring, training, and supervision of conference services staff and interns• Troubleshoots client complaints, delivering solutions and a high standard of customer service• Consolidates budget with incoming revenues and projected expenses

Conference Services Coordinator

• Dec 2021 - Jun 2022

Conference Services Coordinator

• Dec 2021 - Jun 2022

• Sells and develops an external revenue‐generation plane for conference and campus facility rentals• Organizes detailed logistics plans for on‐site events in conjunction with internal and external partners• Provides primary contact between Sheridan and the external community• Maintains high customer service levels and good relationships with clients and vendors• Prepares client rental contracts, invoices, and payments using Caterease• Monitors achievement of quarterly and annual event revenue targets

Event Coordinator and Community Liaison

• Sep 2015 - Dec 2021

• Developed community partnership operation models and planning projects with external stakeholders• Built and maintained relationships with project partners according to Humber Strategic Plan• Supported budget planning for department and consolidated yearly event budget reports of over $50,000• Successfully increased following on social media by 20 ‐ 25% yearly• Designed planning documents such as critical paths, run‐of‐show schedules, marketing, budgets, and reports• Reviewed and evaluated projects' successes against KPIs• Oversaw hiring, training, supervision, development, and work plans for yearly summer project interns• Facilitated multiple cross‐functional synergies between faculty and students for community projects

Events and Marketing Coordinator (Free Lance - Part Time)

• Dec 2014 - Oct 2016

• Led all communications on NFNM social media accounts (Twitter, Facebook, Hootsuite), fundraising activities and marketing initiatives according to brand standards• Assisted with event planning, coordination, and execution for 2015 February VIP Dinner Event• Developed event plans for 2015 Canada Blooms trade show including design, communications, press release, press conference, operations, and execution• Designed promotional materials and banners using Adobe Creative Suite - Photoshop, Illustrator, and Indesign for trade shows and invitations• Managed donor database on e-tapestry and updated relevant donor information• Conducted research and prepared over 15 high profile (VIP) executive reports on event attendees

National Support Coordinator, Gutsy Walk

• Mar 2015 - Sep 2015

• Managed the mail merge process for national program mailings/shipments for over 60 locations across Canada Assisted with content for print, online, selection and distributions• Assisted with program materials including content for print and web, prize selection and distribution • Supported communications with Development Coordinators and volunteers for over 60 locations through webinar training, planning, implementation and execution sessions• Handled event day registration materials including maintaining the inventory and supply• Provided fundraising support to stakeholder inquiries within 24hour using AKA Raisin fundraising and FileWorks software Contributed to the planning of the flagship fundraising event that achieved over $3,000,000 million CAD in 2015• Contributed to the operations planning of the organization’s flagship fundraising event that achievedover $3,000,000 million CAD thus far• Established a wide network of relationships with staff, sponsors, donors, volunteers, and suppliers • Analyzed walk data to provide insight for operations, fundraising progress, and growth opportunities

Events and Promotions Assistant - Mississauga Celebration Square (Contract)

• Jan 2014 - Aug 2014

• Supported Head Programmers with event planning elements such as vendor negotiations, sourcing donations, artists’ contracts• Completed all administrative duties specific to the Canada Day Volunteer Plan such as drafting and sending emails, scheduling volunteer meetings and orientation, booking venues, preparing meeting materials, arranging catering, and maintaining records• Acted as the liaison for Canada Day inquiries• Successfully executed the Volunteer Plan coordinating over 125 volunteers

Wheelchair Basketball Canada – 2014 WWWBC Futures Program Coordinator (Internship Position)

• Apr 2014 - Jun 2014

• Developed event from concept to completion• Supported Legacy Program Coordinator with administrative purposes for the World Championship• Produced all program feedback reports and email correspondences • Secured all workshop and conference materials, and program presentations• Coordinated all participant and presenter personal information, travel and hotel arrangements• Developed and maintained program budget and expenses for this $35,000 CAD project • Developed event from concept to completion• Supported Legacy Program Coordinator with administrative purposes for the World Championship• Produced all program feedback reports and email correspondences • Secured all workshop and conference materials, and program presentations• Coordinated all participant and presenter personal information, travel and hotel arrangements• Developed and maintained program budget and expenses for this $35,000 CAD project

Regional Program Manager, Ready & Able Program

• Jun 2009 - Aug 2013

• Developed over 25 partnership agreements regionally for elementary schools, government agencies, and community organizations within the Caribbean and South America for the Ready and Able program• Coordinated local and regional program outreach and delivery to stakeholders at various levels• Arranged schedule for capacity‐building workshops, equipment supplies, travel arrangements, and budgets• Managed program curricula, and monitoring and evaluation tools for over 150 sites• Secured United Way special grant funding of $30,000 CAD and maintained a yearly budget of $50,000 CAD

Board Member(Volunteer Position)

• Apr 2011 - Feb 2012

• Successfully coordinated various integrated marketing communication strategies • Developed and executed a Social Media Strategy• Produced organizations monthly newsletters• Redesigned TTVF website • Wrote all sponsorship package documents and grant proposals for event funding• Organized meetings, presentations, and relevant materials • Communicated with volleyball fraternity about their needs • Planned a variety of international, regional and community sporting events and coaching clinics - Trinidad & Tobago Volleyball Federation 1st Cool Volley Event - 2012 - TTVF Coaching Clinics - 2011 - 2012 - FIVB Beach Volleyball Olympic Qualifiers - 2011 - FIVB Indoor Volleyball Olympic Qualifiers - 2009

Volunteer Manager and Coordinator (Volunteer Position)

• Nov 2011 - Nov 2011

• Developed and implemented goals and objectives for the volunteer program which reflect the mission of the conference• Created volunteer resources, policies, and procedures for conference• Successfully recruited 70+ volunteers before the event date• Conducted necessary volunteer interviews and screening process• Developed a budget for the volunteer program activities• Produced orientation kit and training modules • Designed a volunteer recognition and rewarding structure using various methods• Scheduled volunteer shifts and maintained volunteer personal records• Acted as the main point of contact throughout the volunteer management process • Managed volunteer program budget of $2000 CAD for the event