• Jan 2018 - Present

Provided freelance consulting to local brands to excel in creating listings, advertising, generating sales, order handling, shipping, return management and policy compliance.Oversaw annual eCommerce revenue growth from ₹ 9 million to ₹ 41 million for a large apparel vendor through multiple eCommerce platforms in India.Assisted brands and sellers to sell globally, summing into further revenue increments. Reduced client’s product returns to 8% from the initial 23% and enhanced buyer satisfaction.Helped clients implement same day dispatch and one-two day delivery by improving inventory management and order forecasting. Made data-driven marketing decisions to achieve decrease in ACoS from 21% to 10% and maintained it under 10%; hence, achieved a double increment in RoAS.Reduced 20 hours/week by implementing bulk order processing by integrating with multi-channel eCommerce SaaS platform. Trained staff members for the above mentioned essentials of the job.Improved profitability by implementing various business and technical strategies as above. Show less

• Sep 2015 - Present

As the founder and owner performed day to day activities in the earlier phase, trained employees to perform the same, currently providing guidance as needed.Researched for products and suppliers, led meetings and negotiated with vendors.Worked with designers to design products according to popular demands, launched new product lines.Coordinated and executed regular e-commerce shoots, including model sourcing, styling, photography and creative direction.Created effective product listings, product detail page, managed reviews and achieved the “Bestseller” and “Amazon’s Choice” tags as well as ranked number 1 in product category. Introduced new advertising opportunities and integrated cutting edge technologies which drive business growth.Analyzed competitors & devised strategies to compete in terms of pricing, PPC, listing optimization, and overall strive for better Amazon product rankings (Amazon BSR – Best Sellers Rank).Reduced shipping costs by 30% to 86% by designing combo/bundled products and their multiple variations by size, color and style.Managed to maintain 20-25% profit margin on top selling products.Analyzed reports on sales, customer satisfaction, return ratio, and taxation for utilization.Discovered new business opportunities and developed B2B partnerships with other eCommerce brands with the help of India’s biggest B2B marketplace called IndiaMart.Managed all eCommerce-related vendor relationships, created B2B supply chains for my own manufacturing line of products.Monitored competitive listings and product pricing on all marketplaces.Maximized performance by implementing appropriate user experience enhancements, and revenue by strategic up-sells and cross-sells. Liaison with customer care, troubleshooting customer issues and ensuring the best possible online shopping experience from start to finish. Show less

Business Owner

• Sep 2015 - Present

Tour Manager

• Apr 2009 - May 2013

Managed around a group of 50 travellers with their pre-planned travel routines, food, accommodation, and transport gaining exceptional organizational skills. Became well-prepared for the issues and crises that arise unplanned, and dealt with them resourcefully, learned time management as well. Managed around a group of 50 travellers with their pre-planned travel routines, food, accommodation, and transport gaining exceptional organizational skills. Became well-prepared for the issues and crises that arise unplanned, and dealt with them resourcefully, learned time management as well.