Experience

CytoSwim Ltd

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Nov 2022 - Present

• Intern

  • Jul 2022 - Oct 2022



Maruti Suzuki India Limited

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Systems & Processes Manager- NEXA

  • Mar 2019 - Aug 2021

  Panchkula, Haryana, India • Customer Complaint Prevention and Customer Delight Enhancement for 16 NEXA Dealerships; Number one across India in Customer Delight • Ensured Dealer Profitability increment by INR 3 Mn per annum per Dealer through NEXA score card program analysis and reviews with Dealer CEOs • Supervised a team of 16 dealer employees to implement Standard Operating Procedures across all customer touch points



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Data Lead- Prepaid & Postpaid

  • Nov 2018 - Mar 2019

  Bengaluru Area, India • As a Data Lead of 4G/3G data for both postpaid and Prepaid, spearheaded key initiatives around product portfolio design, GTM formulation, Customer/Network Experience and Strategic initiatives on 4G for Karnataka Circle • Designed Strategies around 4G Harmonization to ring fence Circle's Data revenue and enhance Data Usage and Users • Led Network Optimization project to ensure cost saving of INR 50 Mn per annum

• Product Manager- Postpaid

  • Oct 2017 - Oct 2018

  Mumbai Area, India • Led key initiatives around Retention product portfolio design, Retention Campaigns GTM strategy, Competitive Analysis and Reduction of postpaid churn through proactive and reactive measures while Ring-fencing Mumbai circle’s postpaid revenue • Streamlined Retention processes by gap identification resulting in cost saving of INR 2.4 Mn per month and enhanced customer satisfaction • Co-ordination with multiple teams while working closely with frontline to build strong governance to… Show more • Led key initiatives around Retention product portfolio design, Retention Campaigns GTM strategy, Competitive Analysis and Reduction of postpaid churn through proactive and reactive measures while Ring-fencing Mumbai circle’s postpaid revenue • Streamlined Retention processes by gap identification resulting in cost saving of INR 2.4 Mn per month and enhanced customer satisfaction • Co-ordination with multiple teams while working closely with frontline to build strong governance to eliminate misses in the process; managed vendors to execute various campaigns

• Business Development Manager

  • Jul 2016 - Sep 2017

  Chandigarh Area, India • Handled m-pesa business while leading a team of 4 sales officers directly and over 100+ sales force indirectly • Established robust m-pesa distribution and boosted m-pesa sales by creating Exclusive Distribution and leveraging Retail channels, Multi-Brand outlets, Enterprise business & Digital forefront • Achieved more than 300% growth in business in 8 months growing sales from INR 9 Mn to 38 Mn • Executed local level marketing activities and schemes; monitored competitor activities,… Show more • Handled m-pesa business while leading a team of 4 sales officers directly and over 100+ sales force indirectly • Established robust m-pesa distribution and boosted m-pesa sales by creating Exclusive Distribution and leveraging Retail channels, Multi-Brand outlets, Enterprise business & Digital forefront • Achieved more than 300% growth in business in 8 months growing sales from INR 9 Mn to 38 Mn • Executed local level marketing activities and schemes; monitored competitor activities, key accounts, market trends, opportunities and future prospects to grow unique users and bring digital transformation in the area

• Management Trainee

  • Jun 2015 - Jun 2016

  Mumbai Area, India • RM Stint- Delivered 100% target achievement as a Relationship Manager and received appreciation from zonal head for sales performance • NAM Stint- Performed consultative selling and identified & closed leads in 12 accounts while maintaining the diversity of products • Marketing Stint- Conducted a Consumer and Retailer Research across 8 Slum Markets and presented an extensive survey report o Launched New Recharges for Slum Markets with Marketing Team and executed a Communication… Show more • RM Stint- Delivered 100% target achievement as a Relationship Manager and received appreciation from zonal head for sales performance • NAM Stint- Performed consultative selling and identified & closed leads in 12 accounts while maintaining the diversity of products • Marketing Stint- Conducted a Consumer and Retailer Research across 8 Slum Markets and presented an extensive survey report o Launched New Recharges for Slum Markets with Marketing Team and executed a Communication Campaign successfully



Johnson and Johnson Medical India

• Intern

  • Aug 2014 - Oct 2014

  Mumbai Area, India • Mapped the market potential and developed an investment strategy for shoulder surgery market in India o Conducted an extensive primary research involving 71 shoulder surgeons comprising 60% of total shoulder surgery market in India o Identified market potential, complete patient pathway, stakeholders involved and bottlenecks present in patient pathway o Recommended a 3-way approach of investment, targeting shoulder surgeons, patients and other stakeholders • The project was… Show more • Mapped the market potential and developed an investment strategy for shoulder surgery market in India o Conducted an extensive primary research involving 71 shoulder surgeons comprising 60% of total shoulder surgery market in India o Identified market potential, complete patient pathway, stakeholders involved and bottlenecks present in patient pathway o Recommended a 3-way approach of investment, targeting shoulder surgeons, patients and other stakeholders • The project was personally reviewed and appreciated by the CEO of JnJ Medical India Show less



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Jul 2011 - May 2013

  Noida Area, India • Vendor Management: Handled different vendors for activities like inventory management, server management and monthly audits • Led a team of 4 to perform Platform Upgradation of 36 IN Nodes of 5 circles of North Hub. Increased Node efficiency by 15% • Resulted in 100% inventory availability, increased server’s uptime and better vendor efficiency and relations • Analyzed and resolved customer complaints within Turn Around Time(TAT) with 95% efficiency leading to 20% reduction in… Show more • Vendor Management: Handled different vendors for activities like inventory management, server management and monthly audits • Led a team of 4 to perform Platform Upgradation of 36 IN Nodes of 5 circles of North Hub. Increased Node efficiency by 15% • Resulted in 100% inventory availability, increased server’s uptime and better vendor efficiency and relations • Analyzed and resolved customer complaints within Turn Around Time(TAT) with 95% efficiency leading to 20% reduction in complaints • Part of a 12 member IN Team that migrated 48 lacs subscribers to DCOIN system resulted in better subscriber management Show less