Kathleen Joanne Zabala

Traveler Experience Agent at Hopper
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, PH

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Credentials

  • edX Verified Certificate for Excel for Everyone: Data Analysis Fundamentals
    edX
    Oct, 2021
    - Sep, 2024
  • edX Verified Certificate for Excel for Everyone: Data Management
    edX
    Sep, 2021
    - Sep, 2024
  • Agile Project Management
    Coursera
    Jun, 2021
    - Sep, 2024
  • Capstone: Applying Project Management in the Real World
    Coursera
    Jun, 2021
    - Sep, 2024
  • Google Project Management Certificate
    Coursera
    Jun, 2021
    - Sep, 2024
  • Project Execution: Running the Project
    Coursera
    May, 2021
    - Sep, 2024
  • Project Initiation: Starting a Successful Project
    Coursera
    May, 2021
    - Sep, 2024
  • Project Planning: Putting It All Together
    Coursera
    May, 2021
    - Sep, 2024
  • edX Verified Certificate for Excel for Everyone: Core Foundations
    edX
    May, 2021
    - Sep, 2024
  • Foundations of Project Management
    Coursera
    Apr, 2021
    - Sep, 2024

Experience

  • Hopper
    • Kuwait
    • Retail Apparel and Fashion
    • Traveler Experience Agent
      • Oct 2021 - Present

      - Supports about 20+ customers via chat, email, and voice to ensure they have the best possible post-booking service - Constantly prioritizes and re-prioritizes a high volume of incoming travel requests for air customers - Works out of multiple GDS (Sabre, Apollo & Amadeus) and a variety of internal tools and systems to assist guests with Hopper air bookings - Helps users navigate the Hopper app, troubleshoot bugs, and provide guidance on new features - Supports about 20+ customers via chat, email, and voice to ensure they have the best possible post-booking service - Constantly prioritizes and re-prioritizes a high volume of incoming travel requests for air customers - Works out of multiple GDS (Sabre, Apollo & Amadeus) and a variety of internal tools and systems to assist guests with Hopper air bookings - Helps users navigate the Hopper app, troubleshoot bugs, and provide guidance on new features

  • Cebu Pacific Air
    • Philippines
    • Airlines and Aviation
    • 700 & Above Employee
    • Flight Attendant
      • Oct 2015 - Oct 2021

      - Guided newly released Cabin Crew on their first productive flight. - Oversaw Junior Cabin Crew in the performance of their duties and responsibilities in flight. - Provided leadership and assisted during onboard emergencies by administering basic first aid while maintaining a calm composure. - Resolved passenger conflicts during flights including issues with unruly travelers. - Guided newly released Cabin Crew on their first productive flight. - Oversaw Junior Cabin Crew in the performance of their duties and responsibilities in flight. - Provided leadership and assisted during onboard emergencies by administering basic first aid while maintaining a calm composure. - Resolved passenger conflicts during flights including issues with unruly travelers.

Education

  • University of Santo Tomas
    Bachelor's degree, Travel Management
    2011 - 2015

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