Experience

People Puzzles Ltd

• United Kingdom
• Education Administration Programs

• Head of Engagement

  • Dec 2020 - Present

  London, England, United Kingdom At People Puzzles we provide risk-free, affordable access to hard-hitting HR superstars who will help your business to scale rapidly, increase profits and hit financial targets faster. We take away the people stress and allow you to focus on what you do best. Over the last 10 years, we have worked with more than 1000 businesses who knew they could be more successful but were being held back by their people puzzles. We know that where everyone is pulling in the same direction, the result… Show more At People Puzzles we provide risk-free, affordable access to hard-hitting HR superstars who will help your business to scale rapidly, increase profits and hit financial targets faster. We take away the people stress and allow you to focus on what you do best. Over the last 10 years, we have worked with more than 1000 businesses who knew they could be more successful but were being held back by their people puzzles. We know that where everyone is pulling in the same direction, the result is efficiency, success and ultimately, increased profit. Show less



Katy Stenhouse

• United States
• Restaurants

• Freelance Project Manager | Interior Stylist

  • Jan 2019 - Dec 2020

  London, United Kingdom Red Sky at Night Events Limited  Bookkeeping – ongoing data entry, manual reconciliation, VAT return and end of year preparation  Commonwealth Games 2021 sports presentation package, sales tender administration  ICC Cricket World Cup sports presentation, Project Coordinator  Vitality Netball World Cup sports presentation, Project Coordinator. Identity Group Limited / FCO - NATO Summit 2019, Furniture Project Coordinator. Co-ordinating furniture supply from existing FCO… Show more Red Sky at Night Events Limited  Bookkeeping – ongoing data entry, manual reconciliation, VAT return and end of year preparation  Commonwealth Games 2021 sports presentation package, sales tender administration  ICC Cricket World Cup sports presentation, Project Coordinator  Vitality Netball World Cup sports presentation, Project Coordinator. Identity Group Limited / FCO - NATO Summit 2019, Furniture Project Coordinator. Co-ordinating furniture supply from existing FCO stock, hire and on-location options. Planning, preparation, and onsite furniture co-ordination. Babington Group - Project Management Trainer, teaching APM Project Apprenticeship into public and private sector. Integrating Systems Limited and Honeycomms Limited - IT/telecoms industry. Client onboarding/system migration. Bookkeeping (three regular customers) – accounting system setup, data entry, reconciliation, VAT returns and end of year preparation for Red Sky at Night Events Limited, Sunstone Limited, Honeycomms Limited. Interior design project co-ordination for 3 bed flat in Central London. Develop design, purchase furniture, accessories, and decorating kit. Create new shared living space. 100% ROI in year one. Interior design project co-ordination for 3 bed shared flat (HMO) in Central London. Develop scheme, liaise with/direct builder, source and install furniture and accessories, snag building work. Achieved +5% rental yield. Interior design project coordination for 4 bed shared flat (HMO) in Central London. Develop scheme, liaise with/direct builder, purchase and install furniture and accessories, snag building work. Achieved +7% rental yield. Show less



ITHouse Solutions Limited

• United Kingdom
• Business Consulting and Services

• Business Consultant | Project Manager

  • Feb 2014 - Dec 2018

  London, United Kingdom Managed onboarding of new IT service, broadband and telephony customers. Sourced new IT helpdesk software supplier (Connectwise) and managed the software migration. Won new custom through continued networking efforts. Attending client review meetings to provide a non-technical viewpoint. Administrative support / call handling / development of project tools.



Elisabeth Evelyn Limited t/a India Jane, Blackheath

• Owner Director

  • Feb 2010 - Feb 2014

  London, SE3 Accepted as a franchisee by India Jane, a luxury furniture and accessories brand, to open up and run a new store in Blackheath, London, with full responsibility for finding and fully renovating the premises, business planning, raising capital and operating this SME retail store, to include:  Manage and maintain all store facilities and uphold legal requirements, franchise reporting and attendance at franchisee/franchisor meetings  Financial management to include book-keeping.… Show more Accepted as a franchisee by India Jane, a luxury furniture and accessories brand, to open up and run a new store in Blackheath, London, with full responsibility for finding and fully renovating the premises, business planning, raising capital and operating this SME retail store, to include:  Manage and maintain all store facilities and uphold legal requirements, franchise reporting and attendance at franchisee/franchisor meetings  Financial management to include book-keeping.  Selection and procurement of all goods and services  Recruitment, team management and incentivisation  Floor planning for major furniture relocation and window dressing  Working closely with interior designers and individuals, presenting furniture and accessories to achieve sales. Show less



Mace Macro

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Business Consultant

  • Oct 2005 - Jan 2010

  United Kingdom Sainsbury’s Head Office - Construction & FM Procurement department, Interim Project Manager - Compilation of contractual information in support of pending new Joint Venture (JV) arrangement for delivery of FM services - Development of bespoke tender return evaluation templates for refresh project - Implementation of procurement supplier nominations process for Store Development Programme (SDP) in support of stakeholder requirements. Represent procurement team at SDP meetings. -… Show more Sainsbury’s Head Office - Construction & FM Procurement department, Interim Project Manager - Compilation of contractual information in support of pending new Joint Venture (JV) arrangement for delivery of FM services - Development of bespoke tender return evaluation templates for refresh project - Implementation of procurement supplier nominations process for Store Development Programme (SDP) in support of stakeholder requirements. Represent procurement team at SDP meetings. - Represent procurement team at development meetings / daily conference calls and feedback actions / outcomes - Organise annual supplier conference for circa 200 attendees - Liaise with suppliers to include Main Contractors for Construction and Maintenance Services - General support with team objectives to include the monitoring and feedback of team activity against agreed objectives. Barclays Capital Canary Wharf - benchmarking global office services facilities management standards. East London Mental Health Trust - mail system security review to include final report to client. Veolia Water Central (formerly Three Valleys Water) - formulate facilities services service standards, service agreements and associated KPI’s for a specific facilities management services procurement tendering process. fm24 (sister company) – Interim Operations Manager for 24/7 facilities management helpdesk, management gap analysis, managing 22 staff, KPI reporting, business process re-engineering to achieve new goals, operational management, quarterly client meetings, development of new in-house FM helpdesk software. Mace Macro - Corporate Services Manager (internal role), conduct full business review and create business processes to enable the creation of an entirely new quality management framework through which to achieve ISO 9001:200 accreditation for the company. Lead internal auditor responsible the maintenance of contractual compliance. Show less



HBS (now a part of Kier Group)

• Business Improvement Consultant

  • 2001 - Sep 2005

  United Kingdom Reporting to the Director of Consultancy, roles included: Clacton Schools - Project Manager, 3-month project to manage the compilation of a quality management system to immediately rectify the failings of an FM PFI contract. The project work was audited throughout by Mace Macro and the schools contract was retained by HBS as a result of my work. London Borough of Barnet Local Authority (LBB) – Consultant, Resources Directorate. Prince2 environment.  Decision support services… Show more Reporting to the Director of Consultancy, roles included: Clacton Schools - Project Manager, 3-month project to manage the compilation of a quality management system to immediately rectify the failings of an FM PFI contract. The project work was audited throughout by Mace Macro and the schools contract was retained by HBS as a result of my work. London Borough of Barnet Local Authority (LBB) – Consultant, Resources Directorate. Prince2 environment.  Decision support services to Deputy Chief Executive / Head of Resources / Head of IT, including mapping of project and activity interdependencies, collation and presentation of information to support funding bids and internal budget forecasting.  Provision and development of advisory and support services to LBB’s Project and Change Managers including management standards, tool kit, processes and procedures and the monitoring of change programmes.  Creation of a strategic services roadmap critical for forward budget and performance planning. Created through the mapping of service needs and requirements, matching to resources and existing projects. Bedfordshire County Council – Regional Improvement Consultant, business process re-engineering within a PFI environment to achieve cost savings. Facilitated stakeholder analysis to identify process deficiencies. Developed change management tool kit. Conducted internal audits to ensure contract compliance. Quality Manager – internal role, auditing contract compliance to ISO 9001:2000 standards at all client sites to include Kodak, Department of Trade and Industry, The Royal Courts of Justice. Responsible for developing audit documentation against contract deliverables to avoid penalties for non-compliance. Central Office Manager – internal role, responsible for head office reception and office administration services, tender response administration, quality management activities, payroll administration. Managed team of 4. Show less