Experience

WordLift
• Italy
• Technology, Information and Internet
• 1 - 100 Employee
• Product Designer

  • Dec 2022 - Present


Muze

• Technology, Information and Internet

• UX/UI Designer

  • Aug 2021 - Jun 2022

  During my year at Muze I worked on several products (B2B, B2C, SaaS complex systems). I was working tightly with product managers, dev teams and data analysts from the hi-tech industry, presenting my designs and ensuring high-quality design implementation. I created and contributed to various component-based design systems. I also wrote a Figma basics manual for internal use and helped my co-workers with moving complex projects from Sketch to Figma. During my year at Muze I worked on several products (B2B, B2C, SaaS complex systems). I was working tightly with product managers, dev teams and data analysts from the hi-tech industry, presenting my designs and ensuring high-quality design implementation. I created and contributed to various component-based design systems. I also wrote a Figma basics manual for internal use and helped my co-workers with moving complex projects from Sketch to Figma.



Practicum Bootcamp

• United States
• Business Consulting and Services

• UX/UI designer (student)

  • Oct 2020 - Aug 2021

  During the course I worked on a number of UX/UI projects. All of them were made in Figma using autolayouts, components, variants, prototyping and plugins. The main tools I used during UX design process were CJM, Job stories, user flowcharts, hallway interviews and wireframing. During the course I worked on a number of UX/UI projects. All of them were made in Figma using autolayouts, components, variants, prototyping and plugins. The main tools I used during UX design process were CJM, Job stories, user flowcharts, hallway interviews and wireframing.



Abraham Hostels & Tours

• Israel
• Travel Arrangements
• 1 - 100 Employee

• Senior Customer Support Specialist

  • Jul 2018 - Jun 2020

  • Answered average of 150 emails, calls and Facebook/Whatsapp/real-time chat messages per day, addressing customer inquiries, solving problems and providing product information.• Successfully developed and provided on-the-job training and mentoring for a team of 6 customer service agents.• Wrote and implemented service procedures manuals, developed policies and standards for teams across the chain.• Followed-through on all critical inter-departmental escalations to increase customer retention rates. Show less

• Sales representative

  • Jul 2017 - Jul 2018

  • Determined problem areas and resolved issues related to profitability and business objective achievement.• Identified client needs, built relationships and overcame objections to drive sales.• Achieved agreed upon sales targets and outcomes within a schedule.• Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services



Azramas academy

• Executive assistant and producer

  • Feb 2016 - Dec 2016

  • Produced an educational video with over 1 million views on YouTube • Managed legal acquisition of intellectual property and contract coordination with top museums in Russia. • Implemented media buying strategy in Russian social media. • Managed office supplies, bookkeeping, developed and updated spreadsheets and databases. • Coordinated communication with an outsourced team. • Produced an educational video with over 1 million views on YouTube • Managed legal acquisition of intellectual property and contract coordination with top museums in Russia. • Implemented media buying strategy in Russian social media. • Managed office supplies, bookkeeping, developed and updated spreadsheets and databases. • Coordinated communication with an outsourced team.



Cornerapp

• Russian Federation
• Technology, Information and Internet

• Junior project manager

  • Jul 2015 - Dec 2015

  • Assessed vendor products and maintained positive vendor relations. • Coordinated project planning and execution with team members and team leads. • Helped incorporate product changes to drive customer engagement and firm profits. • Wrote standard reply texts and emails in Russian/English. • Assessed vendor products and maintained positive vendor relations. • Coordinated project planning and execution with team members and team leads. • Helped incorporate product changes to drive customer engagement and firm profits. • Wrote standard reply texts and emails in Russian/English.



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Intern

  • Nov 2014 - Jan 2015

  • Assisted Online Marketing Manager on a project by sorting and organizing tracking spreadsheets and reports. • Created social media content, that included translation from English/Spanish to Russian • Managed a small-scale charity promotional event. • Assisted Online Marketing Manager on a project by sorting and organizing tracking spreadsheets and reports. • Created social media content, that included translation from English/Spanish to Russian • Managed a small-scale charity promotional event.



Seasons Project

• 1 - 100 Employee

• Editorial assistant

  • Oct 2013 - Jan 2014

  • Planned and organised small-scale events • Created and edited visual content (Photo/Video) • Assisted with project administrating • Maintained ongoing communication with clients of Seasons School Branch • Planned and organised small-scale events • Created and edited visual content (Photo/Video) • Assisted with project administrating • Maintained ongoing communication with clients of Seasons School Branch