Katy Westphal
Service Desk Technician at Charter Manufacturing- Claim this Profile
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English -
Topline Score
Bio
Credentials
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HDI Support Center Analyst
-Jul, 2015- Nov, 2024
Experience
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Charter Manufacturing
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Mining
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100 - 200 Employee
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Service Desk Technician
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Nov 2010 - Present
Provide end user technical and troubleshooting support that are in need of computer, hardware and software assistance. Trained in various types on computer issues, ranging from PC Setups to major problems with viruses and system failures. Provide end user technical and troubleshooting support that are in need of computer, hardware and software assistance. Trained in various types on computer issues, ranging from PC Setups to major problems with viruses and system failures.
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PC Tech
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Jun 2008 - Nov 2010
Repaired computers, installed home users DSL internet, setup home users wireless networks, troubhoot printers and WLAN, LAN issues. Repaired computers, installed home users DSL internet, setup home users wireless networks, troubhoot printers and WLAN, LAN issues.
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CSR
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Nov 2000 - Jun 2008
Helped manged the front end cashiers, provided customer service. Resolved customer concerns Helped manged the front end cashiers, provided customer service. Resolved customer concerns
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Education
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Moraine Park Technical College
Associate's degree, Information Technology -
Waukesha County Technical College
Associate's degree, Police Science