Experience

Mouse Counselors

• United States
• Travel Arrangements
• 1 - 100 Employee

• Independent Travel Agent

  • Oct 2022 - Present



Spark Energy

• United States
• Utilities
• 100 - 200 Employee

• Business Process Lead

  • Sep 2017 - Present

  -Manage a team of 3 - two Fulfillment Specialists and one Business Process Analyst. -Coordinate team that finds and mails at least 10,000 letters per year that the automated process failed to find - each one avoids a potential lawsuit. Team also manually mails an additional 400,000 pieces of mail each year and performs QA on all the automated mail processes -Create and own SQL reports to confirm all legally required correspondence is sent as appropriate -Comprehend and manipulate data into readily understandable and valuable formats for consumption by company leadership -Monitor and uphold data integrity, identify & work with database administrators to resolve issues -Serve as main point of contact for the transfer of customer data via book purchases or brand consolidation projects -Work directly with project manager on migrating customer data from legacy systems into active systems -Support business operations with ad-hoc reporting for issue identification and resolution -Train and mentor coworkers in Microsoft SQL Server and Microsoft Excel Show less



Frontier Utilities

• United States
• Utilities
• 1 - 100 Employee

• Senior Analyst, Product Development

  • Apr 2013 - Sep 2017

  -Run SQL queries for reporting purposes -Oversee and generate all product disclosures and other legal documents -Assisted with overhaul and maintenance of website - use MODX, DNN and code straight HTML with ability to edit css files as necessary -Organized revamp of online self-enrollment portal -Maintain self-enrollment portal by coordinating products, vendors, and promotions -Create, implement, update, and monitor all plans offered by Frontier in Texas, New York, Pennsylvania, Ohio, New Jersey, and Illinois -Coordinate with utilities in Pennsylvania to register the products and prices Frontier offers. -Apply to new territories, and submit required annual reporting documentation -Monitor fees charged by each territory in Texas to ensure product margins remain accurate -Coordinate with database to implement new features and types of products -Assist with creation of API and FTP systems with partners -Provide customer service for partners -Assisted in expanding online presence in new markets in New York and Pennsylvania -Involved with SEO integrations and Google Adwords and Analytics -Design and order promotional items -Create HTML emails sent to customers Show less



Casa Mañana Theatre

• United States
• Performing Arts
• 1 - 100 Employee

• Development and Marketing Associate

  • Feb 2012 - Apr 2013

  -Organize and plan annual fundraising event for 300 of the organization's most valued contributors. The event includes dinner, live and silent auctions, performances, and an after-party with live music. Results: The 2012 event was one of the most successful in the history of the organization, earning more than $4 for every dollar spent and exceeding its projected target by 113%. -Plan annual donor benefit Dinner on Stage and meetings with high net worth individuals. -Assist with an interim campaign to raise $1 million in six months to relieve the company's debt; planned a private dinner event that resulted in $70,000 in donations; have organized meetings for other donors Result: Three months into the campaign, $860,000 has been raised. -Oversee theatre's social media presence using Facebook, Twitter, and YouTube accounts -Manage www.casamanana.org website content using open-source content management framework -Distribute frequent direct content to tens of thousands of permission-based constituents via Ticketmaster -Responsible for routinely contacting constituents to schedule and organize key meetings and luncheons Show less



The University of Texas at Austin

• United States
• Higher Education
• 700 & Above Employee

• Student Programs Intern

  • Aug 2010 - May 2011

  Create email containing weekly concert information for the Butler School of Music, sent to 1700 constituents. I also create programs for student recitals. Create email containing weekly concert information for the Butler School of Music, sent to 1700 constituents. I also create programs for student recitals.



Long Center for the Performing Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Development Intern

  • May 2010 - Aug 2010

  • Contacted constituents, cold-called companies for donations to a nonprofit organization • Solidified a several thousand dollar in-kind donation • First intern in the program allowed to call constituents • Helped plan events, booked food service • Updated and reorganized the database and filing system • Contacted constituents, cold-called companies for donations to a nonprofit organization • Solidified a several thousand dollar in-kind donation • First intern in the program allowed to call constituents • Helped plan events, booked food service • Updated and reorganized the database and filing system



Disneyland Resort

• United States
• Entertainment
• 700 & Above Employee

• All-American College Band Performer

  • May 2009 - Aug 2009

  French horn and Mellophone player in the 21-piece All-American College Band at Disneyland presented by Yamaha. One of two horn players selected in a nation-wide audition. Performed 5 shows a day, 5 days a week throughout the park for the entire summer. Played alongside respected musicians in clinics, such as Rick Baptist, Sal Lozano, John Clayton, and more. Also attended composition and music business workshops. French horn and Mellophone player in the 21-piece All-American College Band at Disneyland presented by Yamaha. One of two horn players selected in a nation-wide audition. Performed 5 shows a day, 5 days a week throughout the park for the entire summer. Played alongside respected musicians in clinics, such as Rick Baptist, Sal Lozano, John Clayton, and more. Also attended composition and music business workshops.