Experience

RDX Works Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Customer Support Representative

  • Jun 2021 - Present

  I am the primary person who manages support queries coming into Radix, this includes assisting users wishing to purchase eXRD, questions about KYC, potential partnership opportunities, as well as general questions about Radix as a whole. In addition to reactive support, I also create the support articles and review the processes used for dealing with queries, to ensure that users are assisted as quickly and efficiently as possible. This also involves working alongside multiple other teams to make sure that anyone who needs assistance is able to receive that in a timely manner, as well as in the best format. Show less



Self-employed

• Freelance Editor

  • Dec 2018 - Present

  Copy editing, proof reading, developmental editing in a variety of different genres including fantasy, sci-fi, non-fiction, and memoirs. Formatting books ready for publishing/self-publishing. Assisting authors with creative input, marketing advice, and content feedback. Working with authors from all over the world, including non-native English speaking authors to edit their writing without losing meaning or the author's voice along the way. Copy editing, proof reading, developmental editing in a variety of different genres including fantasy, sci-fi, non-fiction, and memoirs. Formatting books ready for publishing/self-publishing. Assisting authors with creative input, marketing advice, and content feedback. Working with authors from all over the world, including non-native English speaking authors to edit their writing without losing meaning or the author's voice along the way.



Verasity

• Senior Customer Support Manage

  • Mar 2018 - Nov 2018

  • Managing support & customer relations ranging from initial enquiries (100+ per day) to complex high-level support queries requiring liaison with development and finance teams • Managed all AML & KYC procedures for customers • Community management across key social networks and inbound communications. Total audience managed 220k+ • PA and admin support for C-suite level management within the company. Included booking travel, meetings, research and basic accounting support • Researching, writing and proofreading blog/email marketing content Show less



various ad tech businesses

• London, United Kingdom

• Consulting

  • Jan 2018 - Nov 2018



Level Up Media Ltd

• London, United Kingdom

• Senior Account Manager

  • May 2017 - Dec 2017

  • Global responsibility for over 250 key B2B accounts consisting of advertising buyers. My role incorporated initial onboarding, contract review and signing, reporting, performance analysis and liaison between key account managers and internal ad-ops, development and finance teams • Managed a team of 2 account executives who both worked remotely (EMEA & SEA) to ensure they were reaching KPIs on core accounts • Utilised internal custom partner management tools, CRM system, accounting systems to ensure smooth operation of all client accounts • Assisted C-suite management including CMO, CEO and CFO with daily functions consistent with both PA work and additional functions such as creation of marketing content, social media/community management and basic finance tasks (Quickbooks) Show less



Level Up Media Ltd

• United Kingdom
• Technology, Information and Internet

• Account Manager

  • Aug 2016 - May 2017

  • Creating and maintaining relationships with ad providers to sell 90M video ad inventory a month in over 60 Geos • Researching potential advertising and partnership opportunities • Working alongside a global team in all different time zones • Creating, updating and managing company records on CRM including both personal and department records • Creating and maintaining relationships with ad providers to sell 90M video ad inventory a month in over 60 Geos • Researching potential advertising and partnership opportunities • Working alongside a global team in all different time zones • Creating, updating and managing company records on CRM including both personal and department records



Ding Media Ltd

• Broadcast Associate

  • Nov 2014 - Jul 2016

  • Conducted research across multiple media channels on broadcasters, streamers, events and sponsors in order to provide senior management team with in-depth analysis of channel statistics, benchmark costing, and commercial viability • Managed initial contact and introductions with potential broadcasters and event organisers including contract negotiation and ongoing account management • Responsible for moderation of events including contact with organisers/broadcasters, assisting with event promotion, and live event chat/social media moderation. • Community management with a total reach of over 500k people, core responsibilities involved interacting with the gaming and eSports community through different gaming hubs, forums and social media platforms • Analysis of data regarding viewership, performance, and commercial viability Show less



Global HSE Magazine

• Editor

  • Apr 2014 - May 2016

  My role at Global HSE Magazine involves: - Interviewing companies - Writing articles - Writing advertorials - Proofreading and editing articles - Making sure that clients are happy with their interview/editorial/advert My role at Global HSE Magazine involves: - Interviewing companies - Writing articles - Writing advertorials - Proofreading and editing articles - Making sure that clients are happy with their interview/editorial/advert



Dignitas

• United States
• Spectator Sports
• 1 - 100 Employee

• Writer

  • Mar 2014 - Apr 2015

  Team Dignitas is the largest professional gaming team in the UK and are one of the best and most professional gaming teams in the world. As a writer for them I wrote articles on Hero's of the Storm and Battlefield 4, these covered strategy/gameplay guides, tips/tactics and just general information about the games. Team Dignitas is the largest professional gaming team in the UK and are one of the best and most professional gaming teams in the world. As a writer for them I wrote articles on Hero's of the Storm and Battlefield 4, these covered strategy/gameplay guides, tips/tactics and just general information about the games.



Scan Computers

• United Kingdom
• Computer Hardware Manufacturing
• 100 - 200 Employee

• Writer

  • Mar 2014 - Apr 2015

  Scan Computers are sponsors of Team Dignitas. Through Team Dignitas I regularly wrote professional gaming articles for Scan on Heroes of the Storm. Scan Computers are sponsors of Team Dignitas. Through Team Dignitas I regularly wrote professional gaming articles for Scan on Heroes of the Storm.