Director IT Training & Instructional Design

• May 2021 - Present

EPIC Health Information Management Principal Trainer

• Oct 2014 - Present

Information Systems Training Manager

• Feb 2018 - May 2021

Epic Training Coordinator

• Dec 2015 - Feb 2018

Healthcare Services Analyst

• Aug 2012 - Sep 2014

Organized electronic medical record software implementations Communicated and collaborated with clinical staff and providers to customize the electronic medical software system to fit the needs of the medical practice Provided ongoing training and support to clinical staff through online presentations, telephone conferences and face to face training Monitored the client’s performance in the Electronic Medical Records Incentive Program and assisted in the Meaningful Use… Show more Organized electronic medical record software implementations Communicated and collaborated with clinical staff and providers to customize the electronic medical software system to fit the needs of the medical practice Provided ongoing training and support to clinical staff through online presentations, telephone conferences and face to face training Monitored the client’s performance in the Electronic Medical Records Incentive Program and assisted in the Meaningful Use attestation process Show less Organized electronic medical record software implementations Communicated and collaborated with clinical staff and providers to customize the electronic medical software system to fit the needs of the medical practice Provided ongoing training and support to clinical staff through online presentations, telephone conferences and face to face training Monitored the client’s performance in the Electronic Medical Records Incentive Program and assisted in the Meaningful Use… Show more Organized electronic medical record software implementations Communicated and collaborated with clinical staff and providers to customize the electronic medical software system to fit the needs of the medical practice Provided ongoing training and support to clinical staff through online presentations, telephone conferences and face to face training Monitored the client’s performance in the Electronic Medical Records Incentive Program and assisted in the Meaningful Use attestation process Show less

Information and Communication Technology Instructor

• Aug 2009 - Jul 2012

Instructed students on computer skills including keyboarding, Microsoft Office, graphic design applications, and web design applications Facilitated and monitored student learning using Blackboard Course Management Gathered the most recent technologies in computer sciences and instructed students using a variety of forms and media Instructed students on computer skills including keyboarding, Microsoft Office, graphic design applications, and web design applications Facilitated and monitored student learning using Blackboard Course Management Gathered the most recent technologies in computer sciences and instructed students using a variety of forms and media

Customer Service Representative

• Jan 2007 - Aug 2009

Hospitably received and serviced a wide variety of dining and lodging guests Performed food service tasks in-house as well as catered events Redesigned and maintained corporate web page Hospitably received and serviced a wide variety of dining and lodging guests Performed food service tasks in-house as well as catered events Redesigned and maintained corporate web page