Katy Pacheco
Executive Coordinator at Steel Marketing- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
María José Intriago
Katy is one of the most caring and hands-on managers I've ever worked with. She leads by example in everything she does. She always kept the team motivated, united, and prepared to take on every new task. Her ability to solve problems and come up with solutions was always an inspiration. I'm lucky I had the chance to learn from her.
LinkedIn User
Katy is the best manager I've ever had. In the short time we worked together, she showed me how to build a team with her trust, patience, and complete support. I've learned so much from her and I probably wouldn't be the writer I am today if it weren't for her taking a chance on me, and building a team that cared for one another. She's a manager who listened to us when we needed help, while guiding us to be better people. If I get a chance to take on a managerial role in the future, I aspire to be like Katy.
María José Intriago
Katy is one of the most caring and hands-on managers I've ever worked with. She leads by example in everything she does. She always kept the team motivated, united, and prepared to take on every new task. Her ability to solve problems and come up with solutions was always an inspiration. I'm lucky I had the chance to learn from her.
LinkedIn User
Katy is the best manager I've ever had. In the short time we worked together, she showed me how to build a team with her trust, patience, and complete support. I've learned so much from her and I probably wouldn't be the writer I am today if it weren't for her taking a chance on me, and building a team that cared for one another. She's a manager who listened to us when we needed help, while guiding us to be better people. If I get a chance to take on a managerial role in the future, I aspire to be like Katy.
María José Intriago
Katy is one of the most caring and hands-on managers I've ever worked with. She leads by example in everything she does. She always kept the team motivated, united, and prepared to take on every new task. Her ability to solve problems and come up with solutions was always an inspiration. I'm lucky I had the chance to learn from her.
LinkedIn User
Katy is the best manager I've ever had. In the short time we worked together, she showed me how to build a team with her trust, patience, and complete support. I've learned so much from her and I probably wouldn't be the writer I am today if it weren't for her taking a chance on me, and building a team that cared for one another. She's a manager who listened to us when we needed help, while guiding us to be better people. If I get a chance to take on a managerial role in the future, I aspire to be like Katy.
María José Intriago
Katy is one of the most caring and hands-on managers I've ever worked with. She leads by example in everything she does. She always kept the team motivated, united, and prepared to take on every new task. Her ability to solve problems and come up with solutions was always an inspiration. I'm lucky I had the chance to learn from her.
LinkedIn User
Katy is the best manager I've ever had. In the short time we worked together, she showed me how to build a team with her trust, patience, and complete support. I've learned so much from her and I probably wouldn't be the writer I am today if it weren't for her taking a chance on me, and building a team that cared for one another. She's a manager who listened to us when we needed help, while guiding us to be better people. If I get a chance to take on a managerial role in the future, I aspire to be like Katy.
Experience
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Steel Marketing
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United States
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Advertising Services
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1 - 100 Employee
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Executive Coordinator
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Apr 2022 - Present
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Olly Olly
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United States
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Advertising Services
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100 - 200 Employee
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Head Of Content
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Apr 2021 - Mar 2022
-Spearheaded 10-12 writers in task assignments and delivered intuitive guidance and feedback to create a cohesive team. -Engineered review processes and revamped copywriting techniques through user testing, research & data analytics to enhance the quality of content. -Established collaboration with Talent Acquisition, personally onboarded twelve new hires by interviewing candidates & reviewing assessments for strategic staffing decisions. -Spearheaded 10-12 writers in task assignments and delivered intuitive guidance and feedback to create a cohesive team. -Engineered review processes and revamped copywriting techniques through user testing, research & data analytics to enhance the quality of content. -Established collaboration with Talent Acquisition, personally onboarded twelve new hires by interviewing candidates & reviewing assessments for strategic staffing decisions.
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HITE
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United States
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Advertising Services
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100 - 200 Employee
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Content Writer
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Jan 2021 - Apr 2021
-Created compelling content for partner and client accounts, including blogs, landing pages, and websites. -Each content piece was uniquely designed to improve Search Engine Optimization (SEO) results.
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Digital Marketing Strategist
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Dec 2019 - Dec 2020
-Analyzed user engagement data across Google Ads, Facebook Ads, & Bing Ads, and calibrated keyword bid prices to maximize return on investment.-Managed diverse PPC accounts while optimizing budget utilization, resulting in a reduction in cost-per-click and increased click-through rates.
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Remitly
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United States
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Financial Services
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700 & Above Employee
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Customer Service Advocate
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Apr 2019 - Sep 2019
Answered 2K+ customer inquiries through phone and online chat per month, resolving 95% of cases in the first interaction. Answered 2K+ customer inquiries through phone and online chat per month, resolving 95% of cases in the first interaction.
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Microsoft Technical Support Specialist
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Sep 2018 - Apr 2019
Handled complex Microsoft Surface queries & troubleshooting for 2.5K+ users across three continents, resulting in a resolution of 90% within 24 hours. Handled complex Microsoft Surface queries & troubleshooting for 2.5K+ users across three continents, resulting in a resolution of 90% within 24 hours.
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Peace & Cupcakes
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Managua, Nicaragua
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Business Owner
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Nov 2013 - Aug 2018
-Planned and coordinated production, customer service, sales, and marketing, to guarantee a high-end customer service experience and a quality product. -Planned and coordinated production, customer service, sales, and marketing, to guarantee a high-end customer service experience and a quality product.
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Oleohidráulica de Nicaragua
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Managua, Nicaragua
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Branch Manager
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Dec 2014 - Aug 2015
-Organized daily work schedules to guarantee timely work completion and quality control. -Coordinated and communicated with headquarters daily to keep tabs on the current inventory and sales. -Supervised and managed a team of 2 employees, ensuring a balanced work schedule and employee satisfaction. -Organized daily work schedules to guarantee timely work completion and quality control. -Coordinated and communicated with headquarters daily to keep tabs on the current inventory and sales. -Supervised and managed a team of 2 employees, ensuring a balanced work schedule and employee satisfaction.
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Foundever
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Aug 2010 - May 2014
Handled 500+ customer calls per month, with an average satisfaction rating of 85%. Handled 500+ customer calls per month, with an average satisfaction rating of 85%.
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Education
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UAM College
Bachelor of Science - BS
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