Experience

Rock Central

• United States
• Information Technology & Services
• 200 - 300 Employee

• Campaign Manager

  • Oct 2020 - Present



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Associate Campaign Manager

  • Mar 2019 - Sep 2020

• Assoc Communication Manager

  • Sep 2018 - Mar 2019

  Detroit, Michigan

• Marketing Strategy Specialist

  • Apr 2018 - Sep 2018

  Detroit, Michigan

• Marketing Intern

  • Jun 2016 - Mar 2018

  Detroit, Michigan -Established vendor relationships for Quicken Loans brand loyalty initiatives to create a more streamlined process and to increase our retention rate. -Assisted in the creation and distribution of cross-channel marketing material sent out to over 1.4million Quicken Loans serviced clients -Refined and expanded the implementation of the Surprise and Delight Loyalty Program at Quicken Loans by facilitating and participating in the presentations to team members -Managed relationships with… Show more -Established vendor relationships for Quicken Loans brand loyalty initiatives to create a more streamlined process and to increase our retention rate. -Assisted in the creation and distribution of cross-channel marketing material sent out to over 1.4million Quicken Loans serviced clients -Refined and expanded the implementation of the Surprise and Delight Loyalty Program at Quicken Loans by facilitating and participating in the presentations to team members -Managed relationships with internal and external business partners. Internal: facilities, inventory, marketing creative as well as external: print vendors, amazon and 1800-flowers -Furthered the insight we have of our servicing portfolio by surveying a representative sample of clients on their loyalty to and engagement with Quicken Loans and other brands



Jackson

• United States
• Financial Services
• 700 & Above Employee

• Strategic Support Associate

  • Oct 2014 - May 2017

  East Lansing, Michigan • Play a strategic role in supporting the processing functions and/or projects within various business units in the company. • Utilize high-tech business systems to effectively handle high volumes of client requests in an image-based environment. • Processes standard policy or contract/policyholder transactions using documented procedures and multiple software applications. • Identifies and escalates issues for resolution when necessary. • Communicates with internal associates and… Show more • Play a strategic role in supporting the processing functions and/or projects within various business units in the company. • Utilize high-tech business systems to effectively handle high volumes of client requests in an image-based environment. • Processes standard policy or contract/policyholder transactions using documented procedures and multiple software applications. • Identifies and escalates issues for resolution when necessary. • Communicates with internal associates and external customers or agents regarding outstanding requirements or the status of an application or transaction. Show less



The Cove Restaurant

• Waitress

  • May 2014 - Aug 2015

  Leeland, Michigan • Ensured great customer experience for clients of The Cove • Recognized by manager as well as owner for commitment to service excellence • Recognized for ability to sell The Coves’ branded items during client visit • Commitment to my high ethical standards and attention to detail were recognized by management resulting in additional responsibility