Katy Lau

Customer Support at Jeavons Eurotir Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
West Midlands, England, United Kingdom, GB

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Experience

    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Customer Support
      • Apr 2018 - Present

    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Administrator
      • Oct 2017 - Jan 2018

    • United Kingdom
    • Wholesale Building Materials
    • 1 - 100 Employee
    • Operations Coordinator
      • Sep 2015 - Mar 2017

      One of the UK's leading suppliers of commercial wall and floor tiles. I manage a number of projects for some of our major clients including John Lewis, Vauxhall, Pizza Express and Hilton's Doubletree Hotels. Ensuring that all the measurements were correct out of the range of 60000 different types of products/ materials. And that the same care and quality have been consistently applied across all 50 projects a month.A typical order would involve flow as below:1. Receiving an order confirmation2. Reviewing all the order details, raising any concern to sales support/ client3. Calculating the costs based on measurements / style required, ensuring that the cuttings of the tiles is most cost effective for the clients.4. Liaise with supplier for final order confirmation/ issuing purchase order and invoice.5. Coordinating international shipments based on schedules. 6. Tracking order progress and ensuring clients are well informed, until shipments have been made successfully.7. Double check that all related documents/ communication have been correctly logged for future reference8. Providing after sales supports if required

    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Branch Supervisor
      • Nov 2014 - Aug 2015

    • France
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Sales Associate
      • Nov 2013 - Oct 2014

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Merchandiser
      • Nov 2011 - Feb 2013

    • Owner
      • Jul 2009 - Oct 2011

      Inspired by the BBC program and saw a potential market in selling unique styled hand made clothings, jewellery and accessories. It was still a rather new idea to sell goods online at the time, where sources of information were scarce. I researched into manufacturers from the far east, negotiated/ calculated best price per quantity, organised most cost effective shipments, set up an e-commerce web site, processed orders/ payments, dealt with any customer queries/ returns and kept up with the stock statuses. Eventually moved my shop into physical form and rent a shop in West Field's Merry Hill shopping mall in Brierley Hill. From which I obtained wider hands on skills such as shop floor/ staffs management, visual merchandise, marketing/ promotions and managing additional costs by putting in over 15 hours a day.

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