Business Analyst

• Jun 2022 - Present

Business Analyst

• Apr 2019 - Jun 2022

Business Analyst

• Nov 2018 - Feb 2019

Business Analyst

• Mar 2016 - Nov 2018

Having previously spent several years in legal practice as a successful fee earner, I took the opportunity to move into IT in 2016 as a Business Analyst. Key duties included eliciting and gathering requirements from stakeholders, documenting requirements as user stories with acceptance criteria, producing a BRD, proposing possible innovative solutions, closely supporting the development and testing during the SDLC, leading showcases and User Acceptance Testing, being involved or leading workshops / training / presentations, providing a link between the business and the development team.The most successful project I worked on was to design, develop and implement a conveyancing quote calculator to allow the intake team to provide an instant accurate conveyancing quote to a prospective client. This calculator could also be embedded in the company website to allow the client to obtain a quote independently. There were many obstacles during this project including key stakeholders leaving the business, stakeholders providing solutions instead of requirements and technological challenges. I steered and managed the squad through these obstacles resulting in a very successful implementation which increased client retention, client satisfaction and streamlined the conveyancing intake process.As this employer adopted the RIG model, I experienced working on both ‘Run’ and ‘Improve’ work streams prior to moving on to larger projects under the overall business strategy and ‘Grow’. My final project involved merging two legal firms into one Alternative Business Structure, which involved rebranding, case management changes, digital changes whilst also considering financial and structural changes. Many of my projects have involved software changes to current systems, case management workflows and integration with new solutions.I have experience in the Atlassian products Jira and Confluence and I am competent in BPMN.

Litigation Executive

• Jun 2013 - Mar 2016

Dealing with personal injury claims for victims of road traffic accidents. Predominantly Ministry of Justice Portal cases. Maximising settlement for clients whilst delivering a personable and friendly service.

Fee Earner

• Apr 2008 - May 2013

Dealt with claims for the victims of road traffic accidents. This involved arranging credit hire, credit repair, and physiotherapy for injured clients. Dealt with both MoJ portal and non-portal cases as well as some litigation. Dealt with claims for the victims of road traffic accidents. This involved arranging credit hire, credit repair, and physiotherapy for injured clients. Dealt with both MoJ portal and non-portal cases as well as some litigation.

Claims Admin

• Sep 2006 - Apr 2008