Experience

DuraServ

• United States
• Facilities Services
• 100 - 200 Employee

• Vice President of Learning and Development

  • Sep 2018 - Present

  Carrollton, Texas, United States Oversee talent development, instructional design, leadership development programs, employee resource groups, events and marketing for the organization. Key projects include designing a tiered skills-based technician certification program, launching a movie-themed ERP rollout campaign, and producing and co-hosting an internal quarterly video podcast.

• Vice President of Administration

  • Jan 2017 - Sep 2018

  Farmers Branch, TX Manage acquisition training process, business insurance, legal, safety and fleet operations. Oversee contract administration and national accounts administration teams.

• Director, Process Improvement

  • Mar 2010 - Jan 2017

  Operations SOP development and best practice training. Primarily focused on improving efficiency and profitability in service operations. Projects included safety program improvements, fleet purchasing optimization and digitization of scheduling process for 200+ technicians.

• Credit Manager

  • 2005 - Mar 2010

  Led a team of four in managing collections, credit, and construction contracts. Reduced company-wide collection cycle by 11 days.

• Credit & Collections Representative

  • 2003 - 2005

  Directly managed collections, credit, and contract processing for two branch offices, reducing collection cycle by 25 days.

• Executive Administrative Assistant

  • 2002 - 2003

  Provided comprehensive administrative support to company president and corporate operations