Experience

Bellsystem24, Inc

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Manager, Next Generation Contact Center

  • Jul 2011 - Present

  Responsible for supporting the introduction of Workforce Management to the company. Involved in the vendor screening process for WFM system. Worked as liason between contact center operations and workforce management project team for implementation of concept and system.

• Sales Support

  • Jun 2006 - Jun 2011

  Responsible for gathering and compiling of data and information on industry trend for sales staff and managers. Supported application for bids on civil service offices by providing company information. Involved in reconstruction of internal website, in charge of updating the sales support page used to store materials for client presentations, present results of sales campaign, etc.

• Call Center Supervisor

  • Dec 2003 - May 2007

  Worked as the supervisor for outbound / inbound call center. Responsible for escalations and introducing new rules and processes to the team, team member interviews for employment contract renewals, new hire interviews, creating reports for monthly client meetings.

• Public Relations & Investor Relations

  • Aug 2000 - Nov 2003

  Worked as a member of the PR&IR team, involved in creating and editting Annual Reports, booklet for shareholders', financial reports, presentation slides for shareholders' and investor meetings. Published newsletters to increase interaction between sales, headquarters and operations. Worked as one of the members that constructed the early internal website. Cooperated in internal events such as the company's annual kick-off events, opening ceremonies of new offices and branches.



Bellsystem24

• Agent

  • Dec 1996 - Dec 1999

  Worked as a bilingual agent for telecommunication client company. Appointed as one of the member for screening process for new hire agents, and conducted interviews in English to test language proficiency. Worked as a bilingual agent for telecommunication client company. Appointed as one of the member for screening process for new hire agents, and conducted interviews in English to test language proficiency.