Experience

Heroes of Support

• Bulgaria
• IT System Training and Support
• 1 - 100 Employee

• Support Agent

  • Sep 2023 - Present

  Minsk, Belarus - Providing customer support in a friendly manner, providing the right solutions in chats (LiveChat) and tickets (HelpDesk); - Properly escalating problems in Slack/Jira and getting back to the player with a solution to their problem; - Working with Confluence and Slack to keep abreast of any changes in procedures; - Providing timely feedback to the shift leader about problems the players are facing at the moment. - Providing timely support to users on 8 of our projects… Show more - Providing customer support in a friendly manner, providing the right solutions in chats (LiveChat) and tickets (HelpDesk); - Properly escalating problems in Slack/Jira and getting back to the player with a solution to their problem; - Working with Confluence and Slack to keep abreast of any changes in procedures; - Providing timely feedback to the shift leader about problems the players are facing at the moment. - Providing timely support to users on 8 of our projects simultaneously. Show less



Freelance

• Freelance Translator

  • Oct 2020 - Jun 2023

  • Read given material and researched industry-specific terminology. • Converted text and audio recordings from one language to one or more others. • Ensured translated content conveys original meaning and tone. • Proofread translated texts for grammar, spelling and punctuation accuracy. • Followed up with internal team members and clients to ensure translation meets their needs. • Translated different documents, including literary, technical, research, and educational… Show more • Read given material and researched industry-specific terminology. • Converted text and audio recordings from one language to one or more others. • Ensured translated content conveys original meaning and tone. • Proofread translated texts for grammar, spelling and punctuation accuracy. • Followed up with internal team members and clients to ensure translation meets their needs. • Translated different documents, including literary, technical, research, and educational materials. • Translated complex technical documents from English to Russian Show less



Self-employed

• Home tutor

  • Dec 2019 - Jan 2023

  Minsk, Belarus Individual English language lessons at client's place and pace. I worked with pre-school children (age 5) and children studying at Primary school (7-10 years-old). The main focus was to ensure children's motivitaion and curiosity in the subject. I gave meaningful and amusing lessons oriented towards improving overall child's school performance and development of their English level.



Language camp for ukranian children

• Interpreter

  • Aug 2022 - Aug 2022

  Hoogstraten, Flemish Region, Belgium Participation in volunteering work at the language camp for Ukrainian refugee children in Belgium, Hoogstraten as an interpreter and teacher's assistant. What I did: • Organized creative activities and educational games. • Ensured children’s safety during indoors and outdoors activities. • Developed the ability to think on your feet and interpret complex conversations without hesitation. • Facilitated successful negotiations between two parties (Ukrainian children and Belgian… Show more Participation in volunteering work at the language camp for Ukrainian refugee children in Belgium, Hoogstraten as an interpreter and teacher's assistant. What I did: • Organized creative activities and educational games. • Ensured children’s safety during indoors and outdoors activities. • Developed the ability to think on your feet and interpret complex conversations without hesitation. • Facilitated successful negotiations between two parties (Ukrainian children and Belgian Dutch language teachers) by providing accurate and timely interpretation of verbal conversations. • Developed a deep understanding of cultural nuances and colloquialisms that facilitated accurate interpretation of local dialects and slang. Show less