Experience

Sabre Australia and New Zealand

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Solutions Specialist

  • Jul 2017 - Mar 2018

  Flight Centre Project Team - contract until March 2018

• Account Manager

  • Sep 2016 - Jul 2017

  Maternity leave contract

• Product Support Analyst

  • Aug 2014 - Aug 2016

  Co-ordinating and providing a high level of detailed analysis for complex issuesRun CRM reports to identity areas of improvement to meet business needsTrack all improvement and enhancement bugs lodgedUnderstanding customer needs in order to provide product and technology adviseEffective stakeholder management and communication with internal and external clientsTrouble shoot and resolve daily issues to travel agents using Sabre's mid office financial productsProvide analysis and resolutions for all queries, inc finances and system administrationMentoring of new staffRecognising and ensuring customer training needs are met Ensure the successful implementation of all processes and resolutions Set up documents following processes and procedures for internal and external useTesting of product enhancements and solutions prior to system upgrades and releases Show less



BANKS SADLER EVENT MANAGEMENT

• Events and Groups Co-ordinator

  • Jun 2012 - Jun 2014

  Planned and executed group travel arrangements for corporate event delegates Source and negotiate the most cost effective airfares for large scale events Event and travel registration for delegates Reconciliation and invoicing of all travel once events have been completed Maintain databases for all events Planned and executed group travel arrangements for corporate event delegates Source and negotiate the most cost effective airfares for large scale events Event and travel registration for delegates Reconciliation and invoicing of all travel once events have been completed Maintain databases for all events



AMERICAN EXPRESS

• United States
• Financial Services
• 700 & Above Employee

• Senior VIP Travel Consultant

  • Jul 2010 - Jun 2012

  Responsible for arranging all the travel needs for the VIP's Liaising directly with VIP's and stakeholders as well as their PA's Assisting with projects and reports that involve research, analysis and recommendations Develop and maintain procedures to minimise traveller disruption during strikes and inclement weather Update GDS profiles with all airline and hotel contract information for consultants to access Training of new starters on systems and policies Responsible for arranging all the travel needs for the VIP's Liaising directly with VIP's and stakeholders as well as their PA's Assisting with projects and reports that involve research, analysis and recommendations Develop and maintain procedures to minimise traveller disruption during strikes and inclement weather Update GDS profiles with all airline and hotel contract information for consultants to access Training of new starters on systems and policies



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Events and Roadshow Consultant

  • Mar 2010 - Jul 2010

  Accountable for the co-ordination and management of travel arrangements for large-scale events and roadshows ensuring all client specifications are achieved. Manage roadshows from start to finish. Crisis management during the Ash Cloud in Europe, where I effectively provided creative and secure contingency plans for clients affected to return home. Responsible for booking group travel up to 200 people to the Champions League Final in Madrid. Accountable for the co-ordination and management of travel arrangements for large-scale events and roadshows ensuring all client specifications are achieved. Manage roadshows from start to finish. Crisis management during the Ash Cloud in Europe, where I effectively provided creative and secure contingency plans for clients affected to return home. Responsible for booking group travel up to 200 people to the Champions League Final in Madrid.

• Online Systems Support and Helpdesk Analyst

  • Feb 2008 - Nov 2009

  Accountable for delivering expert advice and guidance to clients ensuring both productivity and quality targets are achieved.Implementation and support for the online booking tool. Developed new administrative systems and training programs.Identify errors in the booking tool and make recommendations on improvements.Analysed and actioned all agent errors received from airlines Liaise with external suppliers regarding any technical updates of the online tool.Global Supplier Relations Administrator, negotiating hotel rates and contracts for the client. Show less

• Senior Business Travel Consultant

  • Jun 2005 - Jan 2008

  Accountable for organising and managing all travel requirements for Lehman Brothers Investment Bank, delivering expert advice.Provide cover on the customer service desk onsite at client's offices.

• Travel Consultant

  • Aug 2004 - Jun 2005

  Front office and telephone sales Diary management of client and supplier appointments



STA TRAVEL

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Oct 2002 - Mar 2004

  Top branch seller for 6 consecutive months with monthly sales of over $10,000. Accountable for general administrative and accounting tasks as required Voluntary Work Undertaking a six month tenure working as part of a multi-disciplined assistant team, facilitating in the management of a school in Ghana, West Africa. For example setting up a banking and accounting system for the school. Top branch seller for 6 consecutive months with monthly sales of over $10,000. Accountable for general administrative and accounting tasks as required Voluntary Work Undertaking a six month tenure working as part of a multi-disciplined assistant team, facilitating in the management of a school in Ghana, West Africa. For example setting up a banking and accounting system for the school.