Katrinia White
Bankruptcy Specialist at McMichael Taylor Gray, LLC- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Loan Signing Agent
UdemyDec, 2020- Sep, 2024 -
Professional Life Coach
Transformation AcademyAug, 2020- Sep, 2024 -
Georgia Notary
State of GeorgiaNov, 2020- Sep, 2024
Experience
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McMichael Taylor Gray, LLC
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United States
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Legal Services
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1 - 100 Employee
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Bankruptcy Specialist
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Mar 2020 - Present
Handles the accounts of a customer who has filed for bankruptcy.Perform administrative tasks such as preparing and filing legal documents for Chap 7, 11 & 13Handling bankruptcy correspondence, Developing a professional relationship by communicating with bankruptcy courts, trustees and attorneys.Drafting of documents Handles the accounts of a customer who has filed for bankruptcy.Understand bankruptcy legislation to apply variety of legal documents to individual cases. Handles the accounts of a customer who has filed for bankruptcy.Perform administrative tasks such as preparing and filing legal documents for Chap 7, 11 & 13Handling bankruptcy correspondence, Developing a professional relationship by communicating with bankruptcy courts, trustees and attorneys.Drafting of documents Handles the accounts of a customer who has filed for bankruptcy.Understand bankruptcy legislation to apply variety of legal documents to individual cases.
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Safe-Guard Products
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Canada
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Claims Adjuster Specialist
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Feb 2018 - Mar 2020
Team LeadHandle GAP claims to assist customers with total loss on automobiles, motorcycles, RV’s and boatsMeets with staff to promote communication, teamwork and to adhering to departmental standardsHandle incoming/outbound calls from external customers related to claim processing mattersPerforms various clerical duties under immediate supervisor and exercise independent judgment and decision making in accordance with specified policies and guidelinesManage and prepare reports for our in-house dealer support systemSubstantiated legitimate claims and denied unjustified claimsEnsures superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spotMaster understanding of clients, agents and contract terms and conditions Participates in all training as required to perform the duties of the roleAssist in pulling emails from EIM system to respond to escalation matters paymentsPromotes, maintains and inspires a positive work environment with new hires Meet and exceed all departmental goalsDemonstrates leadership responsiveness, attention to detail and creativity in finding solutions Process and approve warranty claims for various OEM’s
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Solid Foundation Properties LLC
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United States
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Real Estate
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1 - 100 Employee
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Project Management Specialist
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Jul 2017 - Feb 2018
managed overall planning of a project that beginning endmeet all client's requirements by producing functional and financial viable projects coordinate and control time management assisted with cost estimating and developing the budgetorganized contractors on day to day schedules and planningmonitoring projects to ensure original specifications are metoversee terms of skilled and unskilled laborers managed overall planning of a project that beginning endmeet all client's requirements by producing functional and financial viable projects coordinate and control time management assisted with cost estimating and developing the budgetorganized contractors on day to day schedules and planningmonitoring projects to ensure original specifications are metoversee terms of skilled and unskilled laborers
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Experis
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United States
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Staffing and Recruiting
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Client Service Associate- First Advantage
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Jun 2016 - Jun 2017
Provide timely and courteous customer supportProactively and consistently provide status updates on work to both internal and external partiesCollaborate with internal team members to ensure work provided is accurate and timelyCollaborate to improve function and client experienceKeep well document and organized written and verbal notesCommunicate with internal and external client to provide updates gather information and coordinate supportDevelop and maintain personal relationships with key customers
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Customer Engagement Representative- Easycare
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Dec 2015 - Jun 2016
Maintained a world class customer service aspect in every infraction for the optimal call center performance and customer satisfaction. Convert every customer call to a Scheduled appointment, Sales appointment or transfer to necessary departments. Helping dealers succeed in Customer calls by scheduling Repair Orders, Service Appointments, Recall information. Assist in Scheduling Loaner Vehicles and Shuttle Service. Assist in basic automotive concerns Updated Customer information
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Insurance Specialist
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Jul 2015 - Dec 2015
Managed a high volume of incoming calls from homeowners regarding flood, homeowners, and condo insurance Assisted with updating insurance for homeowners policy and renewal to protect the homeowner from assessing additional fees Consistent contact with insurance agents/carriers to update mortgagee clause by fax or verbal Assisted homeowner in conference calls with insurance agent/carrier to updated policy information Process refund request on Lender Placed Policy towards escrow balances Process request to have payee codes updated for insurance agents Assisted in basic escrow balances for insurance and taxes dueConduct phone outreach to homeowners to assist in scheduling for appointments
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Community Health Network
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United States
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Hospitals and Health Care
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700 & Above Employee
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Patient Account Representative
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Feb 2014 - May 2015
Maintained company standards by handling all aspects of accounts receivables for assigned billing services for clients to assure maximum reimbursement is being received Assessed all payer specific regulations and procedures and provided written summaries of findings and recommendations Proven ability on customer focus and emphasis on managing accounts Accountable for Knowledge of commercial and governmental rules, ability to extract information from medical records and reports to support claim appeals. Processed Charge Entry and Cash Posting A problem solver who confirmed Medicare or Medicaid insurance Coordinated finances for a budget plan for long term payment arrangements Evaluated necessary documents to complete application process to assist on hospital bills i.e. 1040,earning statements and bank statements Consistently educated myself on HHS Poverty Guidelines and Calculation table A problem solver who facilitated resolution of any billing issue Articulated financial issues to serve as advisor for patients and family members with questions
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Foreclosure Specialist
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Apr 2008 - Jan 2014
Consistently maintained attorney communication via phone and email Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure Timeline Management is met Ability to minimize losses through managing the Foreclosure process consistently A problem solver for special projects and reporting required by investors Ensured accounts were properly documented with action plan • Maintained compliance standards with all state and investor requirements• Negotiate any opportunities to shorten timeline, drive performance, or minimize loss• Oversee Portfolio of 1200 plus loans with an average UPB of $136 million Ability to manage CAPES consisting of FNMA, FHLMC, Private loans Contact credit bureau to obtain credit report on prospective tenants Constantly providing information and chronologies for investor reporting Consistently met requirements/goals set forth for turnover ratio, FNMA timeline completion, Milestone tracking exceptions, avoidable delays, and pull through rate
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Norwood Promotional Products
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Spain
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Consumer Goods
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Customer Service Representative
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2006 - 2008
Performed Customer Service/Collections calls and assignments Managed large portfolio of accounts with an effort to manage and bring the accounts current Analyzed both financial and repayment plans with a focus to negotiate settlements Managed inbound/outbound calls to customers/small business owners. Performed Customer Service/Collections calls and assignments Managed large portfolio of accounts with an effort to manage and bring the accounts current Analyzed both financial and repayment plans with a focus to negotiate settlements Managed inbound/outbound calls to customers/small business owners.
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Long Term Care Specialist
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2004 - 2005
Processed claim payments on insurance policies Communicated account details to customers Maintained a close relationship with medical vendors/providers to ensure claims were paid Performed billing/invoice and reconciliation tasks Collaborated with Customer Service, Marketing, Eligibility, Accounting and other internal Departments to identify and resolve issues related to billing and reconciliation Team player who actively participated in departmental or enterprise projects as required Performed Adhoc tasks/duties as assigned
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Anthem
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Management Consulting
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1 - 100 Employee
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Claims Processor
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2002 - 2004
Claims Processors works closely with customers medical providers to ensure medical claims are paid out Daily task of claims includes running aged reports, make adjustments on claims and proof read claims to ensure they aligned with company’s policies. Claims Processors works closely with customers medical providers to ensure medical claims are paid out Daily task of claims includes running aged reports, make adjustments on claims and proof read claims to ensure they aligned with company’s policies.
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Account Manager (collection's )
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Aug 1998 - Feb 2002
Handled inbound as well as outbound calls on delinquent auto loan accounts with an effort to bring currentResponsible for analyzing borrowers financial situationsSetup payment plans if necessary and negotiate settlements on repossessed automobiles Banking collections experience with Consumer Loans ( Credit Cards, Auto Loans)Knowledgeable and experienced with consumer bankruptcyExperienced in EXCEL Prepare monthly report to Management on delinquency and recommended charge offsQuarterly regulatory reporting on charge offs and delinquent loansWorking with bankruptcy or collection attorneys and repossession agentsStrong attention to detailsAbility to read Consumer Credit Report and recommend collections strategies to managementAbility to mitigate and resolve collections related complaints Working with bankruptcy or collection attorneys and repossession agentsAbility to read Consumer Credit Report and recommend collections strategies to managementQuarterly regulatory reporting on charge offs and delinquent loans
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Education
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1990 - 1992
Robert Morris College
Associate's degree, Legal Secretary -
2008 - 2009
Med Tech College
Front Office/Medical Billing Certificate, Front Office Medical Coding
Community
