Experience

VOA Illinois

• United States
• Non-profit Organizations
• 1 - 100 Employee

• HR/QA Generalist

  • Aug 2022 - Present

  Chicago, Illinois, United States Facilitate the development and implementation of creative new onboarding workshop material to enhance the new employee orientation process.  Promoted to positions of increasing authority and responsibility due to exemplary performance and strong management abilities.  Played a key role in creating the current role functions, responsibilities, and processes with a focus on facilitating process refinement through extensive audits for key programs  Streamlined recruiting processes… Show more Facilitate the development and implementation of creative new onboarding workshop material to enhance the new employee orientation process.  Promoted to positions of increasing authority and responsibility due to exemplary performance and strong management abilities.  Played a key role in creating the current role functions, responsibilities, and processes with a focus on facilitating process refinement through extensive audits for key programs  Streamlined recruiting processes by introducing efficient programs and platforms for ATS, leading to an improvement in operational productivity.  Coordinated and conducted extensive training for entire departments and team members in QA functions, assuring the complete understanding of their responsibilities and company policies.  Collaborating strategic employee engagement plans involving new hire orientations/workshops, entry-level/new manager development cohorts, stay interviews, and career mapping  Designed a multi-tier leadership development program for entry-level employees/new graduates/interns and new leaders to bridge gaps and offer individual development/performance improvement plans and devised and incorporated engaging content and a pilot episode for the corporate podcast to pitch to the CEO and Board.  Digitized workforce development workshop topics/training during the pandemic used by outside partners/organizations.

• Compliance and Quality Assurance Manager

  • Aug 2021 - Aug 2022

  Chicago, Illinois, United States Prepared and oversaw sensitive grievance reports, investigations, and outcomes for all clients/programs.  Managed a fleet of 13 vehicles between 4 locations within the Chicagoland area, ensuring top-level maintenance and safety compliance.  Organized and executed thorough internal audits for six programs, including foster care, veterans' housing, transitional living, senior housing, adult disability/daycare, and permanent housing properties, to identify areas for improvement… Show more Prepared and oversaw sensitive grievance reports, investigations, and outcomes for all clients/programs.  Managed a fleet of 13 vehicles between 4 locations within the Chicagoland area, ensuring top-level maintenance and safety compliance.  Organized and executed thorough internal audits for six programs, including foster care, veterans' housing, transitional living, senior housing, adult disability/daycare, and permanent housing properties, to identify areas for improvement.  Examined, edited, and maintained appropriate policies and procedures for numerous programs to ensure the execution and adherence to all grant requirements.  Tracked services provided and demographics data with extreme accuracy to support grant renewals.

• Employment Coordinator

  • Oct 2019 - Aug 2021

  Chicago, Illinois Facilitated and created engaging content for a quarterly veteran employment readiness workshop to offer supplemental support.  Managed a caseload of 30-35 clients, providing top-level career advisement services for unemployed and under-employed veterans with a 98 % client satisfaction rating.  Supported clients in locating and obtaining job offers by writing resumes/cover letters and delivering individual and group interview coaching sessions, generating increased placement rate… Show more Facilitated and created engaging content for a quarterly veteran employment readiness workshop to offer supplemental support.  Managed a caseload of 30-35 clients, providing top-level career advisement services for unemployed and under-employed veterans with a 98 % client satisfaction rating.  Supported clients in locating and obtaining job offers by writing resumes/cover letters and delivering individual and group interview coaching sessions, generating increased placement rate.  Cultivated and maintained strong relationships with employers from diverse industries to pair unemployed veterans with positions matching their skills and experience.  Created, designed, and facilitated employment coaching programs for career clients ranging from entry-level to post-Doctoral fellows.  Digitized trainings for clients to access and apply outside the program in collaboration with various organizations, boosting the client success rate and partner retention.



New Horizons Computer Learning Center

• Veteran Career Specialist

  • Sep 2018 - Dec 2018

  Chicago, Illinois Facilitated one-on-one and group interview coaching workshops for veteran and non-veteran job seekers.  Assisted veteran and non-veteran job seekers with vocational training program selection, actively attending key events to obtain information, training, and other resources to meet client needs.  Created, edited, and proofread client resumes and cover letters and provided relevant feedback and suggestions regarding best practices for applications and the interviewing… Show more Facilitated one-on-one and group interview coaching workshops for veteran and non-veteran job seekers.  Assisted veteran and non-veteran job seekers with vocational training program selection, actively attending key events to obtain information, training, and other resources to meet client needs.  Created, edited, and proofread client resumes and cover letters and provided relevant feedback and suggestions regarding best practices for applications and the interviewing process.  Offered professional advice and support to veterans enrolling in various certification programs resulting in exceeding expectations client satisfaction rating. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Sales, Service & Compliance Manager

  • Dec 2016 - Feb 2018

  Chicago, Illinois, United States Oversaw all aspects of day-to-day operations, maintaining and preparing for compliance audits in cash handling, cash management, credit application, etc.  Managed a diverse team of tellers and bankers in exceeding sales and service goals up to 75%.  Built and maintained strong banking relationships with 500+ portfolio customers, generating 86% retention rates through superior customer service.  Performed monthly reviews of branch processes for compliance with KYC, BSA/AML, and… Show more Oversaw all aspects of day-to-day operations, maintaining and preparing for compliance audits in cash handling, cash management, credit application, etc.  Managed a diverse team of tellers and bankers in exceeding sales and service goals up to 75%.  Built and maintained strong banking relationships with 500+ portfolio customers, generating 86% retention rates through superior customer service.  Performed monthly reviews of branch processes for compliance with KYC, BSA/AML, and other compliance standards Show less



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Site Manager

  • Mar 2014 - Jun 2015

  Chicago, Illinois, United States Handled all facets of inventory, calendar, and event planning, including supply ordering, vendor management, special conference setup/breakdown, and regular staff trainings.  Served as the 2nd and 3rd shift hospitality manager for the headquarters corporate office in Willis Towers.  Recruited, hired, and trained all hospitality team members, assuring the selection of qualified candidates for each open position.  Developed improved procedures to maximize productivity and customer… Show more Handled all facets of inventory, calendar, and event planning, including supply ordering, vendor management, special conference setup/breakdown, and regular staff trainings.  Served as the 2nd and 3rd shift hospitality manager for the headquarters corporate office in Willis Towers.  Recruited, hired, and trained all hospitality team members, assuring the selection of qualified candidates for each open position.  Developed improved procedures to maximize productivity and customer service efforts through streamlining and analyzing audit processes. Show less



PLS Financial Services, Inc.

• Financial Services
• 700 & Above Employee

• Branch Manager

  • Sep 2012 - Mar 2014

  Chicago, Illinois, United States Administered daily teller drawer, store vault, and weekly records audits to ensure fiscal accuracy.  Directed a high-performing team of customer service and collection representatives, providing coaching to surpass sales and debt collection goals resulting in several quarters of no debt or less than 3% debt.  Approved/denied loan applications through meticulous application processing with risk analysis.  Coached to ensure full adherence to audit requirements, achieving… Show more Administered daily teller drawer, store vault, and weekly records audits to ensure fiscal accuracy.  Directed a high-performing team of customer service and collection representatives, providing coaching to surpass sales and debt collection goals resulting in several quarters of no debt or less than 3% debt.  Approved/denied loan applications through meticulous application processing with risk analysis.  Coached to ensure full adherence to audit requirements, achieving multi-million dollar annual profit. Show less



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Retention Specialist

  • Jul 2005 - Oct 2011

  Illinois, United States  Evaluated individual units' retention programs and provided training to unit leadership for career counseling for specific units.  Analyzed complex retention data provided by unit leadership to conduct extension and re-enlistment contracts for qualified soldiers.  Offered appropriate succession planning for long-term careers and developed key transition strategies for soldiers exiting the military.

• Human Resources Generalist

  • Feb 2002 - Jul 2005

  California, United States  Delivered new employee counseling and promptly completed all new hire paperwork, such as family care plans, life insurance enrollment, power of attorney, payroll, and bonus pay.  Increased the efficiency of payroll management by developing a procedure for organizing and preparing semi-monthly payroll for 150+ employees.  Facilitated the planning, execution, and management of onboarding and offboarding workshops for soldiers before and after deployment in support of Operation Iraqi… Show more  Delivered new employee counseling and promptly completed all new hire paperwork, such as family care plans, life insurance enrollment, power of attorney, payroll, and bonus pay.  Increased the efficiency of payroll management by developing a procedure for organizing and preparing semi-monthly payroll for 150+ employees.  Facilitated the planning, execution, and management of onboarding and offboarding workshops for soldiers before and after deployment in support of Operation Iraqi Freedom.