Operations Manager

• May 2023 - Present

Business Systems & Operations Manager

• Jan 2021 - Sep 2022

Built and led the Systems function at an organization with 60+ users. Analyzed program and business development needs to create efficient systems and processes utilizing Salesforce, SharePoint, and other business applications. Managed team-wide virtual training events. Built and led the Systems function at an organization with 60+ users. Analyzed program and business development needs to create efficient systems and processes utilizing Salesforce, SharePoint, and other business applications. Managed team-wide virtual training events.

Business Manager

• Apr 2020 - Jan 2021

Led the finance and technology functions of the nonprofit law firm. Managed and updated systems for efficient remote work. Conducted assessment of network and phone systems for office move. Led the finance and technology functions of the nonprofit law firm. Managed and updated systems for efficient remote work. Conducted assessment of network and phone systems for office move.

Director Of Operations

• Nov 2018 - Apr 2020

Led the organization's finance, technology, data, program support, and fundraising event support functions. Managed a name change and website re-launch, acted as a key member of the finance committee, and implemented program and donor tracking in Salesforce.

Operations Manager

• Sep 2017 - Oct 2018

Worked to ensure organizational effectiveness and efficiency by providing leadership for NAMI Austin’s administrative, program support, financial, and technology functions.

Program Director

• Mar 2016 - Jul 2017

Developed, managed, and assessed Literacy Texas' professional development events for adult education providers in Texas. Delivered a series of 1-day symposiums across the state and an annual 3-day conference. Set programatic goals and developed metrics to assess outcomes. Developed and monitored event budgets. Recruited, hired, trained, and managed all staff and event volunteers. Developed and maintained relationships with literacy coalitions throughout the state. Developed, managed, and assessed Literacy Texas' professional development events for adult education providers in Texas. Delivered a series of 1-day symposiums across the state and an annual 3-day conference. Set programatic goals and developed metrics to assess outcomes. Developed and monitored event budgets. Recruited, hired, trained, and managed all staff and event volunteers. Developed and maintained relationships with literacy coalitions throughout the state.

Coordinator, Title III & Perkins Innovation Grants

• Jun 2015 - Feb 2016

Facilitated the integration of grant-funded programs to increase retention and completion at Bellingham Technical College. Led a team of faculty and staff in the development of a retention intervention for first-year students based on best-practice. Recruited a team, reported on progress, and managed associated projects. Assisted faculty in the Adult Basic Skills department in developing curriculum and programs to support students transitioning to college level classes. Facilitated the integration of grant-funded programs to increase retention and completion at Bellingham Technical College. Led a team of faculty and staff in the development of a retention intervention for first-year students based on best-practice. Recruited a team, reported on progress, and managed associated projects. Assisted faculty in the Adult Basic Skills department in developing curriculum and programs to support students transitioning to college level classes.

Program Manager, College Completion

• Jan 2014 - Jun 2015

Managed the College Completion program at College Forward ensuring program alignment with organizational goals. Developed and managed a team of 11 coaches working with low-income and first-generation college students. Oversaw on-campus events. Led monitoring and evaluation efforts. Assisted in the hiring and training of 75 coaches annually. Maintained relationships with Success Partners and college/university staff. Managed the College Completion program at College Forward ensuring program alignment with organizational goals. Developed and managed a team of 11 coaches working with low-income and first-generation college students. Oversaw on-campus events. Led monitoring and evaluation efforts. Assisted in the hiring and training of 75 coaches annually. Maintained relationships with Success Partners and college/university staff.

Academic Advisor

• Jul 2012 - Jan 2014

Coordinated efforts to increase student retention and success in the College of Natural Sciences at the University of Texas at Austin. Developed and managed the Texas Transfers program. Co-coordinated the Women in Natural Sciences program. Supervised peer mentors, taught first-year seminars, and managed and caseload of 400 new and continuing students in the College of Natural Sciences. Coordinated efforts to increase student retention and success in the College of Natural Sciences at the University of Texas at Austin. Developed and managed the Texas Transfers program. Co-coordinated the Women in Natural Sciences program. Supervised peer mentors, taught first-year seminars, and managed and caseload of 400 new and continuing students in the College of Natural Sciences.

Academic Advisor

• Jun 2011 - Jun 2012

Worked to increase student success at Cascadia Community College. Conducted scheduled and drop-in academic advising, transfer advising, and career development appointments. Worked to increase student success at Cascadia Community College. Conducted scheduled and drop-in academic advising, transfer advising, and career development appointments.

International Student Services Advisor

• Mar 2011 - Jun 2012

Managed programming for increasing international awareness at the University of Washington, Bothell. Coordinated social and educational programming and advising for international students, organized recruitment efforts, and managed all programming aspects for summer short-term study abroad students from Japan’s Ehime University and South Africa’s University of the Free State including teaching an associated course on diversity and leadership. Managed programming for increasing international awareness at the University of Washington, Bothell. Coordinated social and educational programming and advising for international students, organized recruitment efforts, and managed all programming aspects for summer short-term study abroad students from Japan’s Ehime University and South Africa’s University of the Free State including teaching an associated course on diversity and leadership.

Graduate Assistant

• Aug 2010 - Jul 2011

Managed programming for increasing international awareness at Seattle University. Supervised six student Programming and Office Assistants and managed programming for the International Student Center including campus-wide quarterly events and programming to support international student success. Managed programming for increasing international awareness at Seattle University. Supervised six student Programming and Office Assistants and managed programming for the International Student Center including campus-wide quarterly events and programming to support international student success.