Customer operations administrator

• Apr 2022 - Present

Warehouse Operative/Shop Assistant

• Mar 2021 - Apr 2022

picking customers orders from a electronic gun ready for dispatch working to a strict deadline, replenishing or replacing new stock in desired location. booking in deliveries off load and on load vehicles with a side loader folk lift truck and reporting any issues or faults with any of the stock received, serving customers in the shop & cash handling . picking customers orders from a electronic gun ready for dispatch working to a strict deadline, replenishing or replacing new stock in desired location. booking in deliveries off load and on load vehicles with a side loader folk lift truck and reporting any issues or faults with any of the stock received, serving customers in the shop & cash handling .

Order Management Executive

• Mar 2017 - Feb 2021

taking and making outbound calls for issues regarding faults or with customers products. giving the best advice to get the product working again or getting the engineer booked to attend the site also taking customer orders to replenish water bottles that are empty and need a delivery slot to get them replaced. doing daily emails to keep upto date with with online orders and repairs. also being able to direct the customer to the relevant department if the issue is regarding something else. taking and making outbound calls for issues regarding faults or with customers products. giving the best advice to get the product working again or getting the engineer booked to attend the site also taking customer orders to replenish water bottles that are empty and need a delivery slot to get them replaced. doing daily emails to keep upto date with with online orders and repairs. also being able to direct the customer to the relevant department if the issue is regarding something else.

Stores Controller

• Jul 2016 - Jan 2017

Looking after the stores area for onsite workers , calling for replacement tools and stock to keep the stores fully operational keeping an inventory of all the products and workers names and tools that go out onto the shop floor and get returned in timely manner . making up picking orders from a spreadsheet for customers daily jobs. off loading and on loading with a counterbalance truck. Looking after the stores area for onsite workers , calling for replacement tools and stock to keep the stores fully operational keeping an inventory of all the products and workers names and tools that go out onto the shop floor and get returned in timely manner . making up picking orders from a spreadsheet for customers daily jobs. off loading and on loading with a counterbalance truck.

Customer Service Advisor ( web support)

• Aug 2011 - Jun 2016

Duties: • Inbound calls / Outbound Calls • Taking customer through the website to book train tickets • Dealing with queries and complaints via telephone / e-mails. • Taking card details to book ticket via telesales. • Liaising with refund department to ensure customer receive there refund on time. • Printing and sending tickets to customer who have booked via telesales. • Booking seat reservation for customers if requested. • Using CRM / webTIS System to locate customer bookings. • Make sure calls are answered in the 20 seconds. • Dealing with customer in quick and professional manner to ensure SLA targets are hit. • Reissuing tickets that have not been received in the post. • Dealing with Social media quires / Complaints via Facebook / Twitter. Show less

Production Manager

• Aug 2009 - Jul 2011

Managing all Production areas and Fabricators / Welders ( 15 Operators ) 2 Shop floor Supervisors. Recruit and organize shift ROTA'S. Introduce and implement Production monitoring and improve Production. inefficiencies. Quality inspection of all incoming materials . Accept or reject load, reporting contaminated load to sellers. Ensure all Health and Safety for operators are adhered to. Improvements to working environment and Production techniques. Training of all staff at all levels from Assistant to Supervisor. Introduction of risk assessment and standard operating. Show less

Stores Manager

• Sep 2007 - Aug 2009

Assist production manager to run shop floor on a day to day basis, book in jobs to be manufactured liaise with customer via telephone or face to face to keep them up to date and ensure jobs will be finished ready for dispatch. Telephone suppliers to order in stock material for customers jobs to be fabricated on the shop floor. In putting all customers’ jobs on computer that have been booked in and dispatched onto spreadsheet. Raise purchase orders for jobs ready to be dispatched to drivers ,All delivery notes are checked on computer to be signed off. Pick and bag fixings and fastenings from stores room to be loaded with finished jobs. Loading and off-loading folklift deliveries coming in and going out when needed to cover time slots for delivery if shop busy. Show less

Stores Person

• Aug 2004 - Aug 2007

Pick and pack parts required from stores & accompany Fabricators / welders access to stock bins as required Review storeroom fixings stock levels, min/max and critical items ( KANBAN SYSTEM ) Complete daily Perpetual Inventory checks Liaise with Customer and team members to identify any Health and Safety concerns and non-compliance Update stores Key Performance Indicator boards, Perform stores self-audits and resolve or escalate any issues requiring investigation. Ensure all overdue items, supply notes and requisitions are chased. Ensure all Proof of Delivery documents are signed. General housekeeping of the stores areas Drive forklift to load and unload materials for the shop floor also to load finished jobs ready to deliver to customers. Show less

Warehouse Picker /Packer

• Jan 2004 - Aug 2004

Acting as the warehouse supervisor in the supervisor’s absence. Order picking from a hand held scanner, checking barcode items Inspecting stock for damage, wear or defects. Making sure all pallets and stock have the correct labels on them. Reporting any stock discrepancies to the Warehouse Manager, Filling in all associated administrative paperwork. Operating forklift trucks and pallet jacks to move equipment around the factory. Reviewing orders for shipment, making sure all items are counted and correct , Securing pallets using wrapping equipment. Carrying out all necessary maintenance on warehouse equipment checks Show less

Machine Operator

• Nov 2001 - Jan 2004

Rigid plastic recycling company processing waste, Convert rigid plastic into recyclable materials by using process such as shredding , granulation. My duties were to plan and ensure safe and efficient running of machinery and to bag and move with forklift truck 300kgs pulverized bags of plastic to designated bays Assist supervisor with any auditing and shipping of materials Rigid plastic recycling company processing waste, Convert rigid plastic into recyclable materials by using process such as shredding , granulation. My duties were to plan and ensure safe and efficient running of machinery and to bag and move with forklift truck 300kgs pulverized bags of plastic to designated bays Assist supervisor with any auditing and shipping of materials

Assembler / Fabricator

• 1997 - 2001

Duties: Setting up benders to the right temperature to bend and mould customers orders. Flame and deburr plastic edges to smoothed off ruff areas to be checked and despatched. Cover store persons role when requested if on holiday or off sick . Order Picking off a pick list sheet putting all parts requested into customer orders. Heat wrap customer's orders for despatch using in-house equipment and special heat guns . Run CNC machine when requested if needed at short notice. Print and label customer orders and add them to desired delivery for dispatch. Show less

Packer

• Nov 1995 - Jan 1997

Pick & Pack materials from a conveyor belt for dispatch to stores area. Ensure no damage to boxes when moving to designated area all checks and sign off sheets passed on . Shrink wrap pallets to hold items secure when transporting to docking bay. Stack pallets in requested number aisles with items placed and labels visible with customers despatch dates . Pick & Pack materials from a conveyor belt for dispatch to stores area. Ensure no damage to boxes when moving to designated area all checks and sign off sheets passed on . Shrink wrap pallets to hold items secure when transporting to docking bay. Stack pallets in requested number aisles with items placed and labels visible with customers despatch dates .