Experience

Digital Cheshire

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Project Support Officer

  • Jan 2022 - Present



MESM

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Global Service Coordinator - Home Based Remote Working

  • Apr 2021 - Jan 2022

  Part of Avantor, MESM provides a global service tailored to its customers needs whereby they will source medical equipment for their study and offer options for hire and purchase. MESM also manage and monitor the equipment through full life cycle management, giving customers peace of mind while they carry out their work.In this role I provide excellent coordination and administrative support primarily to the Global Service Manager and Engineering team, and other associates of the in-house engineering team who perform laboratory equipment and medical device service, calibration, and repair activities in-house both in the UK & USA.I create detailed reports, correspondence, and other documentation to a high professional standard. In this role I contribute to providing superior customer service by building excellent relationships with in-house engineers, other business stakeholders, suppliers, and customers.Other tasks:• Running weekly Microsoft Teams operations calls with the UK, USA and China• Managing and updating the Tiered Daily Management for review at the operations calls• Being in charge of the project administration and actively participating in multiple Kaizen and Innovation projects and providing oversight using Microsoft Teams and Microsoft Whiteboard• Working under the direction of the Programme Manager, you will support the development of operational KPIs and scoping of insights to support service delivery improvements• Provide reports demonstrating service results and, where required, produce action plans to improve the service offering and delivery of new services.• Support and administer training and development requirements and record any associated data accurately• Supporting other Stakeholders of the business with checking and ensuring all pre-dispatch calibration certificates are completed and uploaded onto the customer portal.



Home

• Individual and Family Services
• 300 - 400 Employee

• Stay-at-Home Parent

  • Nov 2018 - Apr 2021

  Stayed at home with my two young children Stayed at home with my two young children



Meridian Business Support

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• Payroll Coordinator

  • Apr 2016 - Oct 2018

  Coordinate efforts to operate an out of hours recruitment booking service for an NHS Mastervend contract. Handle calls, bookings and deal with enquiries. Often lone working on a short shift handling over 30 bookings for clients within a few hours. Reviewing CVs for our Manchester Health Branch and reporting suitable candidates for interview.Analise audit reports and report on findings. Oversee payments and bank statements. Negotiate with various departments, share ideas and best practice. Utilising Companies House to ensure all candidates working using their Limited Company are validated and approved for payment. Coordinate efforts to operate an out of hours recruitment booking service for an NHS contract. Handle calls, bookings and deal with enquiries.Selected Contributions:· Coordinated efforts to complete pay runs; ensured payments were made accurately and on time.· Acted as a point of escalation for complex payroll queries and complaints; resolved issues to the satisfaction of all parties.· Ran weekly audits; confirmed accuracy and compliance with rules and regulations.· Forged robust relationships with HMRC/DWP, referred issues, solved problems to maintain the highest levels of payroll compliance.



MALIK & WARING ORTHODONTISTS LIMITED

• United Kingdom
• Hospitals and Health Care

• Practice Manager

  • Apr 2013 - Mar 2016

  Managed teams across two practice locations. Trained and led staff, motivated team members to maintain systems. Drove operational improvements, overhauled systems, processes, and procedures, monitored and continually improved operational standards. Identified, and developed best practice strategy, delivered reports to present solutions to operational support problems, offered ideas for discussions and decisions. Oversaw diverse administrative functions, supported projects and initiatives. Maintained an accurate inventory of office supplies, ordered stock, and processed invoices.Selected Contributions:· Successfully developed internal correspondence that facilitated effective communication and transfer of information. · Implemented robust administrative practices and systems; enhanced efficiency and productivity.· Originated procedures, improved working practices; triggered significant cost savings.· Overhauled the invoice system, improved the transparency of patient information; allowed effective tracking of funds.· Forged strong relationships with key suppliers, negotiated competitive prices, met all budgets and targets.· Pinpointed skills gaps, delivered training; enhanced skills for new staff members.



THE DENTAL ACADEMY LIMITED

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Manager

  • Jan 2011 - Apr 2013

  Led a high performing team, prioritised and shared tasks to achieve departmental objectives. Motivated and encouraged staff to ensure professional growth, productivity, and compliance with all policies and standards. Controlled all aspects of people management including appraisals and grievances, monitored performance management. Maintained payroll. Formulated monthly management accounts. Retained accurate accounting and financial records. Accurately processed and tracked invoices, collected, and reconciled payments.Selected Contributions:· Collaborated with a Web Designer, agreed requirements and set expectations; increased the availability of information and improved site efficiency for patients.· Created a Facebook and Twitter account; improved the digital presence of the practice; attracted new clients.· Revamped staff handbook and updated employment contracts based on improved job descriptions; met all compliance requirements and elevated staff morale.· Recommended for Practice Manager of the Year Award 2012, ADAM awards in Harrogate.· Liaised with suppliers; solved queries and arranged payments.



St Ann's Dental Clinic

• Practice Manager

  • Apr 2008 - Dec 2010

  Directed day-to-day practice operations, developed work schedules and assigned daily staff responsibilities. Oversaw financial planning and appoint arrangements. Authorised purchase orders. Prepared and presented revenue forecasts. Retained accurate patient records and financial transactions.Selected Contributions:· Originated practice standards, set operating goals, product improvement standard, and introduced cost reduction initiatives; consistently improved quality and patient satisfaction.· Effectively organised CPD events; triggered an increase in new business through several GDP referrals.· Updated practice brochure and patient newsletter, designed marketing fliers; increased awareness of the practice.· Orchestrated and facilitated the training and coaching of staff in in cross infection standards; confirmed practice adherence to HTM-0105 guidelines.· Undertook additional responsibilities to support eight practices in the group in the absence of the Business Manager.· Consistently met targets including KPIs.



Barrington Dental Care

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Manager

  • Mar 2004 - Apr 2008



Cardiac Science (U.K.) Ltd

• Sales Office Manager

  • May 2000 - Mar 2004

  Cardiac Science is a major supplier of an integrated line of proprietary cardiac resuscitation devices, disposable’s, mobile ECG systems and Cardiac Care Management Solutions.Used by health care professionals to provide both types of cardiac resuscitation (including defibrillation), these products are essential in the emergency treatment of cardiac arrest victims inside and outside the hospital.My responsibilities within this organisation were varied due to the rapid and evolving nature of this specialist healthcare business. I had sole responsibility for purchasing of stock, processing customer orders, overseeing the day to day running of the warehouse, customer service and assisted the technical service department.I also maintained our contact (customer) database to ensure the fast and efficient processing of sales leads from a team of regional Sales Managers.Selected Contributions:• Contributing toward the development of the Sales Office culminating in a relocation scheme to new and expanding premises and staff.• First Hand Experience of sales office management whilst deputising during vacation and absence of the Managing Director.• Commended for professional manner in dealing with customer complaints.• Active participation in the management and administration of exhibitions. Including the cost-effective arrangements of hotels, travel arrangements (including many overseas trips) & the co-ordination of various suppliers to ensure that all services are provided at the exhibition location.• Developing and implementing BS EN ISO 9002 Quality Assurance Standards to achieve success within our growing business.



Associates Fleet Services Limited

• Purchasing Controller

  • Oct 1999 - May 2000



John Wallwork Limited

• United Kingdom
• Maritime Transportation

• Administrator

  • Nov 1993 - Oct 1999

  This company was then bought out by Associates Fleet Services and my contract transferred to them as a Purchasing Controller. This company was then bought out by Associates Fleet Services and my contract transferred to them as a Purchasing Controller.



Swinburne Pennington Chartered Accountants

• Office Clerk

  • Sep 1989 - Nov 1993