Experience

AuburnBank
• United States
• Banking
• 1 - 100 Employee
• Branch specialist I

  • Jan 2022 - Present


Aflac

• Insurance
• 1 - 100 Employee

• Claim processor

  • Aug 2013 - May 2022

   Process complex health insurance claims; thoroughly research supporting medical documents and bills to determine the validity of claims and patient’s eligibility to receive payment.  Coordinate with the insureds to verify the accuracy of information on claim forms and related documents. Document critical policy and customer information in the system and follow-up on issues as needed.  Approve claims for final disposition while complying with specialized department business rules and guidelines.  Adhere to the Aflac code of business and established policies and procedures while addressing customer inquiries.  Use in-house claims processing systems to investigate claims, determine liability and policy provisions.  Actively listen to queries and provide prompt service to policy holders, providers and other internal company entities regarding various claims.  Adhere to quality control guidelines and procedures to ensure accurate processing.  Compile applicable logs, records, and statistics to develop Key Performance Indicators. Provide back-up support to other teams and perform routine administrative duties as required Show less



Loan Max Title Loans

• United States
• Human Resources
• 1 - 100 Employee

• Store Manager

  • Nov 2011 - Mar 2013

   Managed store operations, provided a high level of customer service and educated customers on all products.  Maintained confidential customer records, developed close relationships to ensure customer loyalty and retention.  Followed up with customers to ensure timely collection on overdue loans, thus minimizing delinquencies.  Reconciled cash, verified accuracy of transactions and made daily bank deposits.  Managed store operations, provided a high level of customer service and educated customers on all products.  Maintained confidential customer records, developed close relationships to ensure customer loyalty and retention.  Followed up with customers to ensure timely collection on overdue loans, thus minimizing delinquencies.  Reconciled cash, verified accuracy of transactions and made daily bank deposits.



Synovus

• United States
• Financial Services
• 700 & Above Employee

• Loan Documentation Specialist I

  • Mar 2003 - Nov 2011

   Recruited to Customer Service role on a seven member team to provide operational support to Team Lead and Supervisor.  Reviewed loan applications, prepared entries for disbursing funds, and ensured strict compliance with federal/state regulations and company policies and procedures.  Oversaw loan balancing of the loan clearing general ledger. Updated incoming documentation to satisfy exception items in the system.  Recruited to Customer Service role on a seven member team to provide operational support to Team Lead and Supervisor.  Reviewed loan applications, prepared entries for disbursing funds, and ensured strict compliance with federal/state regulations and company policies and procedures.  Oversaw loan balancing of the loan clearing general ledger. Updated incoming documentation to satisfy exception items in the system.