Custom Jewelry Sales

• May 2021 - Present

Fine Jewerly Professional

• Mar 2020 - Apr 2021

In my latest role as Fine Jewelry Professional with luxury watch and jewelry store, Carat & Co, I utilize my gemology certificate and Jewelry Design Degree curating GIA certified diamonds and presenting in-store jewelry designs from Art Carved, Hearts on Fire and fine jewelry Bvlgari and Chopard. Specializing in the engagement department, I worked closely with clients and casting companies, processing orders, repairs, packaging, and photoshoots.•Work with clients to design custom jewelry pieces in platinum, gold and diamonds in person and virtually.•Curate GIA certified loose diamonds.•Communicate with casting companies to guarantee on-time delivery and ensure the quality and accuracy of design.•Specialize in the bridal engagement section for ready in stock Art Carved and Hearts on Fire and custom designs.•Sell branded jewelry Bvlgari, Chopard, Qeelin.•Merchandise the display of jewelry in the showcases.•Elevate in store experience by consistently delivering memorable moments to every customer.

Sales And Marketing Specialist

• Jan 2020 - Mar 2020

Previously, I worked as Sales and Marketing with luxury home decor brand, Lily Juliet. I gained valuable experience maintaining accounts while working from home. I learned it was crucial to secure new clients such as Armani and retain existing clients such as Neiman Marcus and Bloomingdales which increased sales by 200% despite the pandemic. This position challenged me to adapt personable experiences through email and phone. Responsibilities include:•Processed the product returns and assisting customers with finding alternative merchandise.•Develop strong, ongoing relationships with retail stores like Bloomingdales, Neiman Marcus and Armani.•Manage inventory, repairs, production timeline and fulfill client requests.•Worked with overseas supplier and alongsideMassachusetts warehouse on orders.

Brand and Marketing

• Oct 2017 - Nov 2019

As Brand and Marketing of Nature’s Legacy, I was responsible for adapting a brand strategy for the company's target market. Maintaining brand integrity across all company marketing initiatives and communications, and manage a portfolio of products. Constantly leading day-to-day branding and marketing initiatives from content creation, to photography and styling, to the execution of a whole branding campaign leading the marketing teams alongside branding consultants and advertising agencies. Together we reached target sales goals, expanded market reach and introduced a new brand identity, a new website, and a new 32,000 sq ft fully sustainable showroom that highlights the company’s material innovations and product highlights.Responsibilities include:•Social media or content marketing; editorial/lifestyle experience •B2B tradeshows in USA, Europe and Asia•Developed and implemented marketing and branding strategies for new and existing products, internally and externally strategies, campaigns, and action plans like in-store, digital, print, and media relations.•Leading the sales team by inspiring and motivating them to achieve targets and meet the standards required by the showroom.•Providing update ideas and actioning changes to showroom displays and stock.•Managing suppliers, vendors, deliveries and inventory.•Providing impeccable customer service, particularly for more challenging or complex customer needs.•Organizing in-store events and VIP customer experiences.• Oversee and grow the marketing department, consistently identifying revenue opportunities within our established client base and by securing new accounts• Control budgets and allocate resources among projects•Made sure all elements including the campaigns, visuals, copy and representation are cohesive and live up to the storyline.