Katrina Kassib
Concierge at Blackberry Farm- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
-
Concierge
-
-
Blackberry Farm
-
United States
-
Hospitality
-
200 - 300 Employee
-
Guest Experience Coordinator
-
Aug 2017 - Present
Connects with guests and complete pre-arrival emails and to book activities, spa services, and schedule meals. Be the direct point of contact for small leisure groups and provide legendary service to them. Inform guests of special events or activity opportunities during their stay and be able to answer any questions they may have regarding activity details, billing, accommodations, recommendations, and curating specialized excursions for special occasions. Gathers/tracks guest information and preferences by maintaining the guest database. Creates unique memorial experiences for our guests. Reviews guests notes daily and communicates accurate and updated guest information & preferences to the respective team members & departments. Audit activity and spa bookings to ensure accuracy. Show less
-
-