Experience

Grandview Hospital
• United States
• Medical Practices
• 1 - 100 Employee
• Patient Access Team Lead/Registrar

  • May 2022 - Present


LabCorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• PST Supervisor

  • Mar 2014 - Apr 2020

  Perform all aspects of Patient Service Technician responsibilities ● Oversee daily performance of 30 Patient Service Centers metrics and employees ● Weekly, monthly, quarterly site inspections ● Manage staffing and supply inventory for all locations ● Employee performance evaluations, quarterly reviews with employees ● Prepare and maintain timekeeping records, Monitor cash collections ● Team building, customer service training, safety and company mandated training ● Conduct job interviews, termination of employment ● Address patients concerns and complaints ● Employee performance investigations Show less



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Phlebotomist

  • May 2005 - Oct 2012

  ● Phlebotomy, specimen processing, hair and urine drug screen collection ● Entering electronic requisitions ● Clarify and confirm handwritten orders, diagnosis codes and UPIN information ● Package specimens for transport ● Complete daily, weekly, monthly statistics. Submit time and travel logs ● Filing, faxing, preparing mail, answering telephone calls ● Complete weekly supply orders, quarterly supply inventory, monthly safety check ● Phlebotomy, specimen processing, hair and urine drug screen collection ● Entering electronic requisitions ● Clarify and confirm handwritten orders, diagnosis codes and UPIN information ● Package specimens for transport ● Complete daily, weekly, monthly statistics. Submit time and travel logs ● Filing, faxing, preparing mail, answering telephone calls ● Complete weekly supply orders, quarterly supply inventory, monthly safety check



RHEUMATOLOGY ASSOCIATES

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Supervisor/Phlebotomist

  • Apr 1999 - Feb 2005

  ● Billing, posting payments, appointment scheduling, answering telephones ● Inquire test results for physicians, order medication and office supplies ● Request precertification for MRIs and medications. Retrieve referrals ● Support staff with issues and concerns ● Phlebotomy, specimen processing, complete vital signs ● Prepare synovial fluid and manual CBC on slide for analysis ● Instruct patients on self-injectable medication ● Billing, posting payments, appointment scheduling, answering telephones ● Inquire test results for physicians, order medication and office supplies ● Request precertification for MRIs and medications. Retrieve referrals ● Support staff with issues and concerns ● Phlebotomy, specimen processing, complete vital signs ● Prepare synovial fluid and manual CBC on slide for analysis ● Instruct patients on self-injectable medication



Lansdale Medical Group

• United States
• Hospitals and Health Care

• Medical Assistant

  • Aug 1998 - Apr 1999

  ● Venipuncture, vital signs, suture removal ● Prepare charts, notify patients of test results, appointment scheduling ● Assist nurse with administrative duties ● Venipuncture, vital signs, suture removal ● Prepare charts, notify patients of test results, appointment scheduling ● Assist nurse with administrative duties



Dr. William L. Laury

• Assistant Office Manager

  • Jul 1996 - Jul 1998

  ● Oversee staff performance, organization of office, open and close offices ● Electronic and telephone referrals, retrieve lab results, answer telephone, appointment scheduling ● Assist in minor office surgical procedure ● Vital signs, EKG, venipuncture, immunizations ● Oversee staff performance, organization of office, open and close offices ● Electronic and telephone referrals, retrieve lab results, answer telephone, appointment scheduling ● Assist in minor office surgical procedure ● Vital signs, EKG, venipuncture, immunizations



Dr. J Bowden

• Medical Assistant

  • Mar 1996 - Jun 1996

  ● Physical therapy ● Vital signs, EKG, venipuncture ● Assist with minor office surgical procedure ● Appointment scheduling, prepare charts ● Physical therapy ● Vital signs, EKG, venipuncture ● Assist with minor office surgical procedure ● Appointment scheduling, prepare charts