Experience

Serta Simmons Bedding, LLC

• United States
• Manufacturing
• 700 & Above Employee

• Account Executive

  • Feb 2022 - Present

  Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.Efficiently and accurately enters orders for processing. Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.Efficiently and accurately enters orders for processing.



Augusta Sportswear Brands

• United States
• Retail Apparel and Fashion
• 300 - 400 Employee

• Customer Service Specialist

  • 2020 - Feb 2022

  Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone or via chat. Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.Efficiently and accurately enters orders for processing. Provides order entry support for other team members when appropriate.Demonstrates professional phone etiquette with internal and external customers. Logs in to phone queue and supports the department by answering inbound calls.



TSI - Transworld Systems Inc.

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service collection

  • Aug 2015 - Dec 2019

  My responsible as a collector, is reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts. Also receiving and making outbound call to collect a debt. My responsible as a collector, is reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts. Also receiving and making outbound call to collect a debt.



convergent outsourcing inc

• Customer Service Representative

  • May 2014 - Apr 2015

  Take inbound calls for Sprint and take collection payments. Helped customers with troubleshooting and assist them tech support. I was also billing specialist assisting customers with any account issues. I worked from home for the past 5 months, giving me the ability and the training to be able to work on my own without a direct supervisor. Take inbound calls for Sprint and take collection payments. Helped customers with troubleshooting and assist them tech support. I was also billing specialist assisting customers with any account issues. I worked from home for the past 5 months, giving me the ability and the training to be able to work on my own without a direct supervisor.



Macy's

• United States
• Retail
• 700 & Above Employee

• fine jewelry specialist

  • Aug 2012 - Nov 2014

  I assist customers in the selection of jewelry merchandise. Specialize in the sales of diamonds, rings, necklaces, bracelets and other metals or stones that are worn as decoration. I Advise customers on quality, cuts, or value of jewelry. Develop a clientele by creating customer files, sale notifications, and follow up phone calls. Complete repair and credit/financing forms; annual inventory, and preparation for sale events. Maintain security standards to include keeping keys secure, showing only one piece of merchandise at a time, not leaving any merchandise unattended, and locking all showcases. Complete minor repairs such as removing watch links, also completing diamond testing.



american express corporate travel

• travel agent

  • Oct 2006 - Jul 2009

  Handled incoming calls and also provided technical support for hardware and software. Trouble-shooted for TCP/IP networks. Utilized several database Software programs to include Apollo, Galileo Desktop, Ask it and Travel port. Using application such as; CDS maintenance, SSL Authception, Provision It. Handled incoming calls and also provided technical support as well as navigated clients through various business sites. Trained new hires in all of the navigation systems. Utilized several database Software programs including SABRE, AXIOM GALILEO, and LOUTUS NOTES. Educated other departments on the various operations and functions of the Navigation Department.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jan 1999 - Jun 2006

  Assist customers with service issues, billing problems, and internet support Rebuilding existing accounts and update add on new service for new or existing customers Assisted with customer accounts regarding billing, sales, or technical errors. Place customers on vacation plan Billing and adjustment management verify I address is serviceable or active- trouble shoot services, resume or fully disco billing, take payment, correct address. Accessed the company Internet systems to locate guidelines and specifications. Processed credit cards and check payments.