Katrina Fox

Major Incident Manager at Zurich Financial Services Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU

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5.0

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Ben Reid

I hired Katrina as a process analyst internally after seeing first hand, her detailed and professional output. Her influence on our team was immediate as she converted 'OK' process into best practice in all service management (process) and with a specialisation in IT Change Management. Katrina thrives in a team environment, self manages and has an uncompromising work ethic. I emphatically recommend her work.

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Credentials

  • Digital Mastery Program Foundational Level
    Zurich Insurance
    Jan, 2023
    - Oct, 2024
  • First Aid Certification including CPR
    St John Ambulance Training North West
    Sep, 2017
    - Oct, 2024
  • ITIL v3 Foundation Bridge
    EXIN your ICT competence partner
  • ITIL v3 Release, Validation and Control
    ISEB Ltd

Experience

  • Zurich Australia
    • Financial Services
    • 400 - 500 Employee
    • Major Incident Manager
      • Mar 2017 - Present

    • Disaster Recovery Coordinator
      • Mar 2017 - Present

    • Change Management
      • Jan 2008 - Present

    • IT Service Management Specialist
      • Jan 2005 - Present

    • Help Desk Team Manager
      • Jan 2000 - Jan 2005

    • Help Desk Operator
      • 1995 - 2000

    • Service Officer
      • Mar 1989 - Jan 1995

Education

  • Umina High School
    1982 - 1986

Community

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